Mario Markou

Lester Glenn Subaru responded

Hey Catherine, Thanks for sharing your experience! We're glad to hear that our team was terrific, helpful, and ready to assist you every step of the way. We always aim to provide efficient service, and we appreciate your patience. Your feedback means a lot, and we’re grateful for the opportunity to serve you! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ctuzeneu3, Thanks for sharing your experience! We're so happy to hear that Mike made your experience enjoyable and stress-free! It’s always our goal to make our customers feel comfortable and confident in their decisions, and it’s great to know Mike reassured you! We’re also glad Mario was there to help. We’re all about finding the right fit for you, and we’re here whenever you're ready to explore other options. Looking forward to helping you again soon! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey APRILKRAJEWSKI, Thanks for sharing your fabulous car-buying experience! We're delighted to hear that your time with us stood out and that you found our process to be straightforward and customer-friendly. Your satisfaction is our top priority, and it’s wonderful to know we could provide you with such a positive experience. We look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey LHILL8, Thanks for sharing your experience! We're thrilled to hear that our team was able to help you find the perfect car that fits both your needs and your budget. Your recommendation means a lot to us! If you ever need assistance in the future, don’t hesitate to reach out. We’re here to help! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey BRENDAYUNKER45, Thanks for sharing your experience! We’re delighted to hear that Noah and the team made your visit enjoyable and pressure-free! Providing a friendly atmosphere is important to us, and it's great to know you felt that during your time here. If you need anything in the future, feel free to reach out. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi lawn4sir, Thanks for sharing your experience! We’re so glad to hear that our service continues to exceed your expectations! It's great to know that our team’s friendliness and the cleanliness of our service department stand out to you. We appreciate your support and look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Kiele, Thank you for taking the time to share your concerns. We are very sorry to hear that you feel this way about your experience with our team. It’s our goal to provide exceptional service and support to our customers. We have shared this review with our management team and have spoken to our General Manager, Jamie. We understand that you traded in your vehicle on September 18th and completed a deal for a new vehicle. Your sales representative reached out to you on September 20th to thank you for your business and see how your new vehicle was, which you responded that it was fine and you were currently at work. Your sales representative also reached out to you two additional times via email and once via text message in the week that followed to check in with you. Approximately one week after your deal was completed, our team also reached out asking for an additional document that we needed, which you informed us that you could not help us get. On 10/2 we were made aware, for the first time, that you were not happy with trading in your prior vehicle and wanted to take your previous vehicle back and resume your previous vehicle loan. Unfortunately, by this time, our team had paid off the loan associated with the vehicle you traded in, processed the vehicle through our service center and completed repairs and reconditioning on the vehicle you traded in totaling approximately $3,000. Our management team has been in contact with you to discuss this further and provided you with additional options given the chain of events that have taken place, but have been unable to resolve this with you as of yet. Our team will remain in contact with you to offer assistance however we can, but the circumstances of this transaction does affect us given the work completed on your vehicle. We take feedback and accusations such as the ones you made in your review very seriously and are doing everything we can to assist you to the best of our ability. Finally, we understand that you have spoken with our General Manager Jamie, and that he is working to assist you with repurchasing your vehicle. Thank you again for your feedback. Thank you, The Lester Glenn Subaru Team