

Marina Felix
service advisor
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
Industry Experience
25 yrs, 8 mos
Languages Spoken
English
Spanish
753 Reviews
Write a Review753 Reviews of Marina Felix
February 27, 2025
Great communication and customer service. My car was well taken care of, and I was kept in the loop the entire time. My car was well taken care of, and I was kept in the loop the entire time. More
Other Employees Tagged: Kevin Hubert , Sean Thomas , Alberto
February 27, 2025
Great customer service. My car was ready as promised and on time. I appreciate the service. My car was ready as promised and on time. I appreciate the service. More
Other Employees Tagged: Kevin Hubert , Sean Thomas
February 25, 2025
VW (not Dirito Brothers) would not cover a loose rearview mirror even though my Atlas is still covered under an extended warranty. Dirito Brothers requested an exception from VW, but they supposedly refused. mirror even though my Atlas is still covered under an extended warranty. Dirito Brothers requested an exception from VW, but they supposedly refused. Three stars is a fair rating for Dirito Brothers service allowing my wife to drive away with a reported safety hazard, a repair that would have likely taken one of their experienced techs minutes to resolve with tools that I don't have on hand, such as a plastic pry tool, etc. I also feel that my loyalty (for whatever that's worth these days) to their service department should be rewarded with an exception from their service department. But, I guess the profit just isn't there to incentivize them. Will I be returning? Yes. One last factory service before my extended warranty is up. More
Other Employees Tagged: Kevin Hubert , Sean Thomas
February 16, 2025
Love the friendly service and communication. Very helpful and fair. Have always taken my car here and will continue to. Very helpful and fair. Have always taken my car here and will continue to. More
Other Employees Tagged: Kevin Hubert , Sean Thomas
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