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Marina Felix
Marina Felix at Dirito Brothers Walnut Creek Volkswagen
Refer Me

Marina Felix

service advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.9
737 Reviews

Industry Experience

25 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

4.9

737 Reviews

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737 Reviews of Marina Felix

February 08, 2025

Dealership Rating
Employee Rating

Marina is the consummate service professional and excels in the scope of her knowledge, her prompt responses, and amazing personality. More

by Pamela_schroeder
Recommend Dealer
Yes
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February 04, 2025

Dealership Rating
Employee Rating

The Staff was knowledgeable and friendly, I was advised on every aspect of the service being provided regarding my vehicle. More

by gregorybivens1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Shannon Sousa, Sean Thomas , Stars for the staff that I interacted with.

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Feb 06, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. It's great to hear that our team provided you with a thorough and friendly service experience. All the best from everyone at Dirito Brothers Walnut Creek Volkswagen!

February 01, 2025

Dealership Rating
Employee Rating

I think I was overcharged for a front plate installation. Don’t mind paying some sort of fee but over $60 for that is a bit absurd and not necessary. More

by CAMINEROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 06, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We value your feedback. I would like the chance to speak with you about your recent experience with our Service Team regarding the cost associated with the installation of a front plate on your vehicle. It would be appreciated if you would contact me at a time that is convenient for you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

January 31, 2025

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Employee Rating

Great Service, appreciated not being "up-sold" when just getting a recall taken care of. More

by pauljbold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas

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Feb 02, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for choosing Dirito Brothers Walnut Creek Volkswagen. We're glad to hear you were satisfied with the recall service. Wishing you safe travels.

January 28, 2025

Dealership Rating
Employee Rating

Customer service are friendly, easy access. The place are clean and waiting are clean too. More

by pingladines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 30, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for highlighting our friendly customer service and clean facilities. We're glad you enjoyed your visit to Dirito Brothers Walnut Creek Volkswagen.

January 28, 2025

Dealership Rating
Employee Rating

Marina was extremely communicative and helpful. She made the process very smooth for me. Gus is also wonderful! More

by Samantha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Augusto”Gus The Bus” Davila

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Jan 30, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience. We're glad our team at Dirito Brothers Walnut Creek Volkswagen was able to help make the process smooth.

January 24, 2025

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Employee Rating

Marina was super helpful and very knowledgeable . She's also very professional kudos to Marina More

by Tanjiro Kamado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 26, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're glad our team was able to be so helpful and professional. Thanks for sharing your experience at Dirito Brothers Walnut Creek Volkswagen.

January 20, 2025

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Employee Rating

Kevin was great! He was communicative over text and they finished the work before promised. More

by jacob.kislevitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

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Jan 21, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We're happy to hear you appreciated our team's communication and timely service at Dirito Brothers Walnut Creek Volkswagen.

January 19, 2025

Dealership Rating
Employee Rating

Dirito Bros Walnut Creek is a friendly, efficient, and accessible dealership and service center with a fantastic staff. More

by susanhalliday
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas

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Jan 21, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the kind words about our team at Dirito Brothers Walnut Creek Volkswagen. We're glad you found our dealership friendly and efficient.

January 17, 2025

Dealership Rating
Employee Rating

Easy to get my car in. Marina is my service person. She’s great, always very helpful and friendly. More

by patsymickens1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 21, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with our team. It's wonderful to know that our staff consistently makes servicing your car at Dirito Brothers Walnut Creek Volkswagen a positive experience.

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