Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Marina Felix
Refer Me
Marina Felix
service advisor
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
770 Reviews
Industry Experience
25 yrs, 9 mos
Languages Spoken
English
Spanish
770 Reviews
Write a Review
770 Reviews of Marina Felix
April 16, 2025
The panel wasn’t properly put on the bottom of my car. As soon as I left the dealership and got on the highway, it disconnected and was dangerously dragging against the road. There was clearly and error i As soon as I left the dealership and got on the highway, it disconnected and was dangerously dragging against the road. There was clearly and error in assembling it after checking the engine. More
by BAKER.NICHOLAS91
Verified Customer
April 13, 2025
Process of getting the service appointment set up was smooth. On the day of the appointment my service advisor was courteous and clear about what will done and how much time it will take. smooth. On the day of the appointment my service advisor was courteous and clear about what will done and how much time it will take. More
by Manas
Other Employees Tagged: Kevin Hubert , Sean Thomas, mike raff
April 04, 2025
The dealership provides excellent customer service. It’s easy to make an online appointment. Marina, outstanding service representative, checks me in as soon as I arrive, goes over what my car needs, a It’s easy to make an online appointment. Marina, outstanding service representative, checks me in as soon as I arrive, goes over what my car needs, arranges a Lyft, provides her phone number to communicate if I had further questions, and goes over repairs/maintenance completed and charged. More
by denise.h.m3
April 04, 2025
As soon as I stepped out of the car, Marina, was right there to help me. there to help me. More
by PMARUKORDH
Other Employees Tagged: Shannon Sousa
March 31, 2025
The service advisor Marina is great. However, the door opener is sticky after getting it back from the recall. Will need to call to see if that can be corrected. However, the door opener is sticky after getting it back from the recall. Will need to call to see if that can be corrected. More
by ZOILABROWN2
March 29, 2025
I purchased a Certified '23 Jetta and the SiriusXM radio had a connection issue. Kevin in Service took care of the problem by working with me, Sirius, and the techs. This is my 5th car from Dirito Bros. Lov had a connection issue. Kevin in Service took care of the problem by working with me, Sirius, and the techs. This is my 5th car from Dirito Bros. Love them, and love the car. More
by HPLPAUL
Other Employees Tagged: Kevin Hubert , Erin Scordelis Scripillit
March 28, 2025
Car had to be serviced for a couple recall items. Required a 2 days stay. Was able to schedule the service to happen on a weekend we were gone. Work was completed on-time and on-budget. Thanks! Required a 2 days stay. Was able to schedule the service to happen on a weekend we were gone. Work was completed on-time and on-budget. Thanks! More
by EYEWELL
March 28, 2025
Own an ID4 and so very much appreciate the customer support of the service department. Especially from Marina, who has provided wonderful follow up in a professional and helpful manner. support of the service department. Especially from Marina, who has provided wonderful follow up in a professional and helpful manner. More
by METTLER
Other Employees Tagged: Kevin Hubert , Sean Thomas
Dealership Inventory (166 Vehicles)
