Marina Felix
Marina Felix at Dirito Brothers Walnut Creek Volkswagen
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Marina Felix

service advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.9
753 Reviews

Industry Experience

25 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

4.9

753 Reviews

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753 Reviews of Marina Felix

March 05, 2025

Dealership Rating
Employee Rating

I am very grateful to Marina. Every time I go to the car shop, I can feel the thoughtful service and friendly attitude. More

by shaophil
Service Price Transparency
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Recommend Dealer
Yes
Mar 07, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience. We're happy to hear our team demonstrated such thoughtful service and a friendly attitude at Dirito Brothers Walnut Creek Volkswagen.

March 02, 2025

Dealership Rating
Employee Rating

Very pleased with the attention and information about the condition of the car. Thank you in advance. More

by doug9106
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Mar 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

February 27, 2025

Dealership Rating
Employee Rating

Great communication and customer service. My car was well taken care of, and I was kept in the loop the entire time. More

by ford.dreanicole
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas , Alberto

Feb 28, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for acknowledging the efforts of our team at Dirito Brothers Walnut Creek Volkswagen. We're pleased you had a good experience with our services. Wishing you safe travels in your car.

February 27, 2025

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Employee Rating

Great customer service. My car was ready as promised and on time. I appreciate the service. More

by dcmefontana
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas

Feb 28, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the feedback. It's good to know you were pleased with our service at Dirito Brothers Walnut Creek Volkswagen.

February 27, 2025

Dealership Rating
Employee Rating

They were easy to deal with, very responsive to questions and accomplished the service professionally and timely. I do recommend the service! More

by KEMOUNT21
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 28, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your recommendation. We're pleased to know you had a positive experience with our service at Dirito Brothers Walnut Creek Volkswagen.

February 25, 2025

Dealership Rating
Employee Rating

VW (not Dirito Brothers) would not cover a loose rearview mirror even though my Atlas is still covered under an extended warranty. Dirito Brothers requested an exception from VW, but they supposedly refused. More

by ARAMSMOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas

Feb 28, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for bringing this to my attention. I would like the chance to speak with you about your experience with our Service Team regarding the rearview mirror on your Volkswagen Atlas. Please reach out to me directly so we may discuss this further. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

February 22, 2025

Dealership Rating
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Marina is so nice. I got her great service many times. It was appreciated and thanks. More

by shaophil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We're pleased to hear that our team consistently provides great service at Dirito Brothers Walnut Creek Volkswagen. All the best!

February 17, 2025

Dealership Rating
Employee Rating

The dealership was very nice. The people who work there are great above and beyond expectations More

by rusty.tarpley
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 19, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words about Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback and support.

February 16, 2025

Dealership Rating
Employee Rating

Love the friendly service and communication. Very helpful and fair. Have always taken my car here and will continue to. More

by kellyheather2016
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas

Feb 19, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your loyalty and kind words. We appreciate having you as a valued customer at Dirito Brothers Walnut Creek Volkswagen.

February 15, 2025

Dealership Rating
Employee Rating

Feel confident my car is being well taken care of at this dealership, and I love working with Marina! More

by SLZIMM108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're glad you feel confident in our team's service at Dirito Brothers Walnut Creek Volkswagen. It's great to hear that you're enjoying working with us!

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