Marina Felix

Process of getting the service appointment set up was smooth. On the day of the appointment my service advisor was courteous and clear about what will done and how much time it will take. smooth. On the day of the appointment my service advisor was courteous and clear about what will done and how much time it will take. More

by Manas Verified Customer Verified Customer

Report | Print

The dealership provides excellent customer service. It’s easy to make an online appointment. Marina, outstanding service representative, checks me in as soon as I arrive, goes over what my car needs, a It’s easy to make an online appointment. Marina, outstanding service representative, checks me in as soon as I arrive, goes over what my car needs, arranges a Lyft, provides her phone number to communicate if I had further questions, and goes over repairs/maintenance completed and charged. More

by denise.h.m3 Verified Customer Verified Customer

Report | Print

As soon as I stepped out of the car, Marina, was right there to help me. there to help me. More

by PMARUKORDH Verified Customer Verified Customer

Report | Print

Marina did a fantastic job and kept me posted about the repair work progress all the time. repair work progress all the time. More

by Deshuang Verified Customer Verified Customer

Report | Print

Quick and easy service on a recall item. Staff very friendly - thank you very much Staff very friendly - thank you very much More

by kman7124 Verified Customer Verified Customer

Report | Print

The service advisor Marina is great. However, the door opener is sticky after getting it back from the recall. Will need to call to see if that can be corrected. However, the door opener is sticky after getting it back from the recall. Will need to call to see if that can be corrected. More

by ZOILABROWN2 Verified Customer Verified Customer

Report | Print

I purchased a Certified '23 Jetta and the SiriusXM radio had a connection issue. Kevin in Service took care of the problem by working with me, Sirius, and the techs. This is my 5th car from Dirito Bros. Lov had a connection issue. Kevin in Service took care of the problem by working with me, Sirius, and the techs. This is my 5th car from Dirito Bros. Love them, and love the car. More

by HPLPAUL Verified Customer Verified Customer

Report | Print

Car had to be serviced for a couple recall items. Required a 2 days stay. Was able to schedule the service to happen on a weekend we were gone. Work was completed on-time and on-budget. Thanks! Required a 2 days stay. Was able to schedule the service to happen on a weekend we were gone. Work was completed on-time and on-budget. Thanks! More

by EYEWELL Verified Customer Verified Customer

Report | Print

Own an ID4 and so very much appreciate the customer support of the service department. Especially from Marina, who has provided wonderful follow up in a professional and helpful manner. support of the service department. Especially from Marina, who has provided wonderful follow up in a professional and helpful manner. More

by METTLER Verified Customer Verified Customer

Report | Print

Marina was easy to work with, as always. Very easy to schedule and coordinate service. Very easy to schedule and coordinate service. More

by ERGARCIA1987 Verified Customer Verified Customer

Report | Print