Marcus (Kain) Hankins

Comfortable and fun process. KIA makes a good product so Marcus did not have to trick me into purchasing. Our conversation was more casual than anything. KIA makes a good product so Marcus did not have to trick me into purchasing. Our conversation was more casual than anything. More

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Kain was very helpful, kind, and knowledgeable throughout the entire process. He was not pushy at all, and I would highly recommend him! the entire process. He was not pushy at all, and I would highly recommend him! More

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Kain was very helpful and informative. He was not pushy in any regard. Highly recommend him! He was not pushy in any regard. Highly recommend him! More

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Our experience at RD Kia Waukesha was amazing! We leased a new Sportage for our daughter. We had been to several other dealers and were so glad we walked into Russ Darrow. We were immediately me We leased a new Sportage for our daughter. We had been to several other dealers and were so glad we walked into Russ Darrow. We were immediately met by Kain who quickly set us up with information about what Sportages were on the lot. When they didn’t have the color we wanted he involved his manager, Gil, who was able to find one right away from another dealership. We got the leasing worked out painlessly. Kain and Gil went out of their way to ensure we had the best affordable deal we could get. Shannon did our financing and she was fast and very informative. Overall we were incredibly impressed with Kain who made the entire process fun and an enjoyable experience. More

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I recently bought a certified Kia at Russ Darrow Kia Waukesha and really enjoyed my experience. I worked with Kain and he was great. He was a great communicator in the days leading up to my visit and wa Waukesha and really enjoyed my experience. I worked with Kain and he was great. He was a great communicator in the days leading up to my visit and was pleasant to work with in-person. I was impressed with how knowledgeable he was on Kia vehicles and that helped me make an informed decision. More

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Friendly, knowledgable and honest. They all worked very hard to get the car we wanted. They all worked very hard to get the car we wanted. More

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Just bought a 2024 Kia K5 with Kain and he was awesome! He was super helpful in answering all my questions and dealing with my 3 loud, messy, crying kids during the whole process. Highly recommend working He was super helpful in answering all my questions and dealing with my 3 loud, messy, crying kids during the whole process. Highly recommend working with Kain! More

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The people were all very friendly and seemed genuine. While I realize that's their job, they were very personable and took the time I needed to make a decision. Marcus and his trainee were patient and ki While I realize that's their job, they were very personable and took the time I needed to make a decision. Marcus and his trainee were patient and kind overall. Marcus was a good person to train the new employee and took the time to teach him customer relations which was important to me. More

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My experience with dealer got off to a rocky start as we came in to test drive and purchase a car we liked and had to deal with things on our end we asked to put money down to hold it which they told me the came in to test drive and purchase a car we liked and had to deal with things on our end we asked to put money down to hold it which they told me they couldn’t but would hold it for us. The next day someone came in a purchased the vehicle. We did come back and purchase a vehicle but it was that experience that put a sour taste in our mouth to possible not come back. Vehicle is great but over all experience I was not satisfied with. More

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They were fairly helpful. And found us a car. But they did not disclose that the windshield had cracks in multiple places which we could not see because it was raining. And And found us a car. But they did not disclose that the windshield had cracks in multiple places which we could not see because it was raining. And a vehicle inspection was not done even though the sticker and salesman assured us it was. Had to bring car back the next day for service that took hours. Not a good experience More

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