Marcus Atkins

Overall, I had a great experience at Northside Lexus—especially thanks to Mr. Hector, who made the process feel smooth, exciting and stress-free. He was kind, attentive, and had everything ready f Lexus—especially thanks to Mr. Hector, who made the process feel smooth, exciting and stress-free. He was kind, attentive, and had everything ready for me when I arrived, including the car I was interested in test driving. He walked me through the sale with transparency and care, which I really appreciated. My only concern was with Mr. Marcus in the finance department. He didn’t greet me warmly, repeatedly mispronounced my name—even while confirming it with my credit union—and didn’t take the time to ask how it should be said. It felt a bit impersonal, especially during an exciting moment. That said, I understand we all have off days, and I’d like to extend grace and assume he was focused more on the paperwork than the customer experience. Thanks to Mr. Hector, my excitement stayed intact, and I still left feeling good about my purchase. I would absolutely recommend this dealership overall—just hope they continue to prioritize the human side of customer service across the board. More

by calyg Verified Customer Verified Customer

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So far my experience with Northside Lexus has been a very good experience. Salesman Chris Harris has been a pleasure to work with. good experience. Salesman Chris Harris has been a pleasure to work with. More

by darryal Verified Customer Verified Customer

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Yes. We have recommended it because of relationships. As a consequence, friends purchased a TX. We have recommended it because of relationships. As a consequence, friends purchased a TX. More

by WALTIM5 Verified Customer Verified Customer

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Very friendly and efficient service and I am very happy with the purchase. Makes buying a car very easy with the purchase. Makes buying a car very easy More

by Mike Verified Customer Verified Customer

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That is very nice dealership, the sale person and the financial department very helpful.anyway I so happy , I appreciate they have done for me. Will refer to someone else financial department very helpful.anyway I so happy , I appreciate they have done for me. Will refer to someone else More

by quynhnguyen20122012 Verified Customer Verified Customer

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Excellent support by Donnie Holcumb and Marcus Atkins of our 2022 RX 350. Just the vehicle we want joining our 2016 es350 Thanks, Art Nolting our 2022 RX 350. Just the vehicle we want joining our 2016 es350 Thanks, Art Nolting More

by agnoel Verified Customer Verified Customer

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I am always impressed with Northside. We have bought 3 pre-owned vehicles there. All our sales people including Christian, Randy Blackwell, and Donny Holcomb were spot on in helping find We have bought 3 pre-owned vehicles there. All our sales people including Christian, Randy Blackwell, and Donny Holcomb were spot on in helping find the perfect vehicles for us. Service has also been great. Shoutout to our most recent service assisant Daniel Noev always very helpful. Also Marcus Atkins showed off your rapid checkout process and got us out rapidly. Look forward to doing business with you. Lexus truly cares. Art Nolting More

by agnoel Verified Customer Verified Customer

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Great customer service, friendly, and was a tremendous help while showing us the car!! Great experience! help while showing us the car!! Great experience! More

by DKIRK38385 Verified Customer Verified Customer

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Everyone was pleasant and professional. The buying process was seamless and our questions were always answered. A pleasure to do business with. The buying process was seamless and our questions were always answered. A pleasure to do business with. More

by elizabeth.eich Verified Customer Verified Customer

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Nick Makrakis was great to deal with. Very responsive and made the whole experience smooth. Very responsive and made the whole experience smooth. More

by donhumiston Verified Customer Verified Customer

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