Marco Fernandez
Marco Fernandez at Oak Lawn Toyota
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Marco Fernandez

Apprentice Technician

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.7
46 Reviews
4.7

46 Reviews

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46 Reviews of Marco Fernandez

September 16, 2024

Dealership Rating
Employee Rating

When I got there the there was no one in the office to check you in when they did get there told us to wait because they were short handed also it took for them to start on my vehicle.in my opinion they s More

by OHRODZILLA42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 16, 2024

Oak Lawn Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Juan Vazquez, Service Manager

February 18, 2024

Dealership Rating
Employee Rating

The dealership has excellent customer service. They take care of you right away and explain everything. More

by sandan925
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 19, 2024

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

November 24, 2023

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Employee Rating

The service Center was respectful and kind. They wanted to help the customer. They were excellent at explaining what they were doing. The work was done in a timely manner. More

by knight0
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 24, 2023

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

October 04, 2023

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I have nothing to say but good things about OL Toyota. We have been customers for years. More

by robson92
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Luis Novoa

Oct 05, 2023

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

September 21, 2023

Dealership Rating
Employee Rating

Work completed much ahead of time. Flawless work. Maintenance staff courteous and respectful..care taken to keep my vehicle neat. More

by corbettb2
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Oscar Garibaldi

Sep 22, 2023

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

August 20, 2023

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Employee Rating

They did amazing job checking out my car is good to go road Toyota 🇺🇸 let get it More

by diasangel80
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 21, 2023

Oak Lawn Toyota responded

Thanks for sharing about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

June 17, 2023

Dealership Rating
Employee Rating

They do a very very good job and are very helpful and friendly and knowledgeable More

by AJOYMOM6
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Nash, Juan Hernandez

Jun 18, 2023

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

June 13, 2023

Dealership Rating
Employee Rating

Left loose battery cable. Recommended 260 battery. Guy said he would tell general mgr. No callback. Always recommend new parts More

by tpwaldron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank Nash, Sal Gaeta

Jun 16, 2023

Oak Lawn Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Juan Vazquez, Service Manager

June 06, 2023

Dealership Rating
Employee Rating

Excellent service, friendly staff, Quality work, air conditioner, went out the staff and the service department, inspect it vehicle and found that it was a shortage and they replaced it and I was thankf More

by qesq23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2023

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

May 17, 2023

Dealership Rating
Employee Rating

I’ve been going to Oak Lawn Toyota since I purchased my first RAV4 in 2008. I always had any maintenance done on the car at Toyota, even after the warranty was over. I didn’t want to go to just any repair More

by twilightgirl692
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 18, 2023

Oak Lawn Toyota responded

Here at Oak Lawn Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! John Carnivele, General Manager

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