Marc Horton
Marc Horton at Twin City CDJR
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Marc Horton

Service Advisor

Twin City CDJR

3838 IN-38 E
Lafayette, IN 47905

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3.9
36 Reviews
3.9

36 Reviews

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36 Reviews of Marc Horton

November 16, 2024

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Employee Rating

This dealership is a waste of time. Go somewhere else.they had my car for months and still could not fix the car. They are lazy and they have no knowledge of how to fix my car even thou More

by Cloudisback
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Recommend Dealer
No

Other Employees Tagged: Mike Jaeger, Tony Cron, Sherrie Meiser, Travis White , Jordyn Hartman, Scott Willis

Jan 02, 2025

Twin City CDJR responded

Thank you for sharing your experience, and we deeply apologize for the issues you’ve encountered. We understand how frustrating it must be to have your car in for repairs for such an extended period without a resolution. It's unacceptable that you felt misled and were charged for parts you didn’t need. Your feedback is very concerning, and we will investigate this matter to understand what went wrong and ensure this does not happen again. We take your comments seriously and appreciate you bringing them to our attention. While we regret your experience, we are committed to making improvements based on your feedback.

August 27, 2024

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Thank you Greg Hensen for fantastic help after the purchase! Twin City will get my business when I am ready for a new vehicle again. The staff…all of them…are a pleasure to deal with! More

by Susie
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Recommend Dealer
Yes

Other Employees Tagged: Greg Henson

June 19, 2024

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Every time I bring my car there you guys break something Paid $3100 and had to take it back and charged me another diagnostic charge with 4 more things wrong with it not sure why those items didn’t show up More

by julie_elliott
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Tony Cron, Jordyn Hartman, Chelsey Dunfee , John Cnota, Scott Willis

June 12, 2024

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Had my vehicle for over a week to run a diagnostic test on my ac. Then cost $800 and was never fixed. More

by harrisrobertmargaret
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Tony Cron, Jordyn Hartman, Chelsey Dunfee , John Cnota, Scott Willis

June 12, 2024

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It was a little difficult getting information about my car and I was without a car for a week. More

by kell_na
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Recommend Dealer
Yes

Other Employees Tagged: Chris Jankowski, Tony Cron , Chris Fanwick

June 11, 2024

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I can't copy and paste the email that I sent to John Cnota because it is too long. The short version is the service was abysmal. Tony Cron was incredibly rude to Marc and I. I have no confidence that tw More

by dwlowery13
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Tony Cron, Jordyn Hartman, Chelsey Dunfee , John Cnota

June 10, 2024

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I had great service and I was quoted a price that is what I paid.I was treated with respect and informed of everything that was going on. Would highly recommend. More

by p.cruea
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Recommend Dealer
Yes

June 09, 2024

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Honest, caring, knowledgeable and very professional! Truly sets the bar high!! Highly recommend for your service needs! More

by Janice Gendron
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Recommend Dealer
Yes

Other Employees Tagged: Mike Jaeger, Tony Cron, Jordyn Hartman, Chelsey Dunfee , John Cnota, Scott Willis

June 05, 2024

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Excellent service and a very friendly staff. They work hard to satisfy the customer. I have always been very impressed with the dealership. More

by mfoster750
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Recommend Dealer
Yes

Other Employees Tagged: Scott Willis

June 04, 2024

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Marc communicated very well. Car was fixed very fast. Car runs great now. Will use this shop in the future. More

by Yobflemjp
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Recommend Dealer
Yes
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