Maggie Matir | Page 115

The terrible customer service The worst customer service team in the try state, the service department closed and never notified me on when my car was ready, I called 4 times duri The worst customer service team in the try state, the service department closed and never notified me on when my car was ready, I called 4 times during the day and they always told me we will call you when your car is ready, I had to basically steal my car back in order to get home. I email the manager frank and never got a response or a apology, on them closing without giving me my car back. they even left something loose under the car I went back the next day and the girl at the service desk said there mechanics don't make mistakes and they weren't going to fix it. I had to go to another dealership to get the problem fix. More

by vic2154 Verified Customer Verified Customer

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Great Staff was very professional and friendly. Took care of my vehicles needs promptly and with full knowledge. The rep assisting me was dedicated to solvi Staff was very professional and friendly. Took care of my vehicles needs promptly and with full knowledge. The rep assisting me was dedicated to solving any issues I had and made sure I was well informed. More

by kevinmitchell21 Verified Customer Verified Customer

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Service The service is so much better than before. I was accomadated with a rental vehicle and my car was fixed the first time and management took care of eve The service is so much better than before. I was accomadated with a rental vehicle and my car was fixed the first time and management took care of everything. More

by Rad24 Verified Customer Verified Customer

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Love Eastchester Chrysler Jeep Dodge Ram I love the professional service I receive every time I schedule a service appointment with Eastchester Chrysler Jeep Dodge Ram. Maggie was very throu I love the professional service I receive every time I schedule a service appointment with Eastchester Chrysler Jeep Dodge Ram. Maggie was very through and did not rush through explaining the service options and standard service procedures concisely. She is very pleasant, and welcomed me with warm gentle customer service pleasantry. More

by danceys Verified Customer Verified Customer

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Not Pleasant! My overall experience at this service center was not pleasant! The service advisors don't acknowledge you until a mechanic brings you to them! I had a My overall experience at this service center was not pleasant! The service advisors don't acknowledge you until a mechanic brings you to them! I had an appointment to bring my car in and when i arrived the advisors had no record of my appointment! The wait time was over an hour, just to pick up my car after it was already repaired. During the time it was being serviced i was contacted one time and never again! I had to call and text daily just to be met with voice mails and no returned calls. I had to physically show up in person just to get the status of my car, to have to come back the following day to finally pick it up! More

by mrrobbrown Verified Customer Verified Customer

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Sservice Car was fixed in one day. Maggie had Dante drive with me to get to the bottom of my concern. Great cuatomer service, will come back! Car was fixed in one day. Maggie had Dante drive with me to get to the bottom of my concern. Great cuatomer service, will come back! More

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customer service, advisor and receptionist relationship. from telephone service to my arrival for service attendants were kind and directed me to proper stations to preform work to be done. I am Bronx reside from telephone service to my arrival for service attendants were kind and directed me to proper stations to preform work to be done. I am Bronx resident and highly recommend this establishment. Many special thanks to Maggie my service advisor who kept me well informed More

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Fantastic Service and Support Timely, efficient and professional service. Very pleased with my experience. Thank you guys so much for all your help! Maggie was very helpful and pro Timely, efficient and professional service. Very pleased with my experience. Thank you guys so much for all your help! Maggie was very helpful and provided timely and informative updates. More

by AL Verified Customer Verified Customer

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It was bad The reason I’m giving this rate it’s because I spend the whole day there and the return my car but nothing was done... The reason I’m giving this rate it’s because I spend the whole day there and the return my car but nothing was done... More

by aocasio71 Verified Customer Verified Customer

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Horrible Purchased my car from this dealership. Car was purchased new. Less than 3000 miles later car would not start. Called and had car towed to dealersh Purchased my car from this dealership. Car was purchased new. Less than 3000 miles later car would not start. Called and had car towed to dealership. Dealership said they would have a service rep call and confirm arrival and discuss details as the car was still under warranty. Received no call so I called and left a message as nobody was available. Saturday no call dispatcher did confirm that the car was there and I should be hearing from a service rep. Saturday no call. I called and was told service department was closed. I then told them I would be there to have my car taken to another dealer. The dispatcher told me service department would be closed however she would let the manager know as he can authorize the release. I get there and the manager said she was not informed of the matter however he would call the manager of service who was off duty at this time. (This person did not call or return calls when he was on duty) Big surprise he did not answer or return the calls made by the manager. After waiting three hours I was told I would not be able to move my car until the manager came in on Monday. Went for my car Monday at 5pm. The car had been sitting there and not even touched by service . No apologies no reasoning why things went so wrong just was given the keys so the car could be removed. Never ever will deal with these people again and plan on letting as many people as possible know. BEWARE !!!!!!!!!! More

by mary.holmes3 Verified Customer Verified Customer

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