Maggie Matir | Page 112

Professionalism As always Maggie Matir is always performed top notch freindly, assuring and very proffessional. She's a great asset to your company. Great job Maggi As always Maggie Matir is always performed top notch freindly, assuring and very proffessional. She's a great asset to your company. Great job Maggie. More

by TEDDYZETA5 Verified Customer Verified Customer

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Excellent service I really appreciate my service advisor Maggie Matir, for her dedication to making sure that she advocates on behalf of her customer. Dealing with Chry I really appreciate my service advisor Maggie Matir, for her dedication to making sure that she advocates on behalf of her customer. Dealing with Chrysler company is not easy. She when the extra mile to help me get my radio system replaced with a new one. I had a big problem with my radio system not turning on for two minutes. after the two minutes, my AC & heater, front and rear defrost will turn on by themselves. I'm grateful for her dedication to serving her customers. She will give you a rundown of the situation. Her kindness and professionalism is one hundred percent on point. Thank you Maggie Matir. More

by nelsoncintron1 Verified Customer Verified Customer

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Disappointed I had to take a step back to write this review because I do want Chrysler to take it to heart. We own a 2005 Chrysler Pacifica since November 2017. W I had to take a step back to write this review because I do want Chrysler to take it to heart. We own a 2005 Chrysler Pacifica since November 2017. We brought our car to the Eastchester Chrysler Jeep Dodge Ram dealership on Boston Road the first week of May 2018 because it was making a nagging sounding noise. They checked the car and told us the repair will last about a week or so. They discovered the tensioner was making the noise and we approved the repair to change the tensioner-belt ($165 for parts; $150 for labor). We had asked them to take a look at our oil pan and it needed to be changed. We agreed for those repairs too ($762 for parts; $450 for labor). They checked the car again and found the power steering pumping was also making noise. They checked for leaks and found none. So we agreed for them to change the power steering pump since it was making the noise as well. Which they did ($334 for parts; $450 for labor). Well the new pump they placed started making noise too. So they had to replaced it, again as per parts warranty. So now the dealership is in possession of our car for over a month (longer than originally scheduled), and they began informing us that the reason why we had a noisy car was because the rack and pinion were leaking internally and sending metal shards into the power steering wheel and causing pump damage. So now they recommended changing them and they would have to replace the subframe as well due to excessive rust. Now you can imagine our frustration and irritation because it took them a month to realize what was the real problem after making repairs that were just patching a bigger problem. So you can understand why we felt we were dealing with incompetence. Now the kicker is when the car was returned to us, it is leaking power steering fluid which it never did before, the car was returned dirty and not even vacuumed (whatever happens to good customer service). And on top of that, we couldn’t turn the wheel. It felt like trying to turn stone. We couldn’t leave the dealership parking lot. We called the manager this time, and at first he tried to spew the company line how our car is so rusted blah blah blah. I said well why don’t you try to drive the car sir he couldn’t. So he had to take the car back in the garage to see why we couldn’t turn the wheel. Guess what? They forgot to add power steering fluid back. Incompetence. Over $2,500 out of pocket later, and now with a leaking car with the same problem we went in with, I feel like we just paid them to just open the hood and look at it. Incompetence. I could have gone to a mom and pop garage or a shady mechanic and get better work done, At least I know there would be a chance of them screwing me. But I did not expect that from the dealership itself. Just Because It is an old model car. I will definitely not recommend Chrysler or any other affiliates to anyone. Enjoy your day. Yours truly Tania Brice, Future Toyota Owner. More

by bricetania Verified Customer Verified Customer

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Great service department & great sale personal I would recommend this dealership to all my friends & family from the sales person Keith , to the service personal Maggie to the owner Bobby , they re I would recommend this dealership to all my friends & family from the sales person Keith , to the service personal Maggie to the owner Bobby , they really took care of me & my need , even working with my business work schedule they made sure that I had a rental & had everything ready before leaving the dealership More

by ramon809 Verified Customer Verified Customer

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Quick and easy I had check engine light come on my dashboard in my truck. Brought it right in. All it was was that the gas attendant didn’t tighten my gas cap tight I had check engine light come on my dashboard in my truck. Brought it right in. All it was was that the gas attendant didn’t tighten my gas cap tight enough. They solved the problem quick and didn’t try to tell me it was 8 other different things just to make money. I appreciated their honesty More

by Dynodan91 Verified Customer Verified Customer

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check engine light Maggie was excellent she took my car in explained what they were going to do, kept me in the loop during the service then explained what was done. She Maggie was excellent she took my car in explained what they were going to do, kept me in the loop during the service then explained what was done. She was a pleasure to do business with. More

by mattcons Verified Customer Verified Customer

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Great Experience Had a great experience. Everyone was very friendly. The service was good as I expected and overall the service done on my car was good. Had a great experience. Everyone was very friendly. The service was good as I expected and overall the service done on my car was good. More

by pozoria Verified Customer Verified Customer

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Heater Issue My Jeep Compass 2016, a leased car, had a problem with the heater. I was surprised since I never had a problem with any leased vehicles. I scheduled a My Jeep Compass 2016, a leased car, had a problem with the heater. I was surprised since I never had a problem with any leased vehicles. I scheduled an appointment at 0830 with Jasmin. Got there and was told Jasmin would get there at 1100, somebody else was able to help me. I don't understand why they scheduled me with someone that wasn't going to be there. The service took about 2 hours. More

by chalaca82 Verified Customer Verified Customer

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Kayla and Maggie were excellent customer service reps The ladies were great trying effortlessly to make my experience as pleasant as possible. I mostly dealt with Kayla, but had to deal with Maggie briefl The ladies were great trying effortlessly to make my experience as pleasant as possible. I mostly dealt with Kayla, but had to deal with Maggie briefly and together they were great individually and as a team. More

by MARCIAX2008 Verified Customer Verified Customer

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In & Out In 15 Minutes! My Radio needed replacing & My Work Schedule was tight! My service advisor Maggie along with Johnathan from Parts & Technician Jose brought me Into & My Radio needed replacing & My Work Schedule was tight! My service advisor Maggie along with Johnathan from Parts & Technician Jose brought me Into & Out of the service department in 15 minutes. Replaced Part & Paperwork complete. A+ I will be doing all of my service at Eastchester! Thanks Team! More

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