Madison Messer

This dealer owes me money! I purchased a $70,000 car from them with an “out the door agreed upon price”. They could not add on accessory in time so they told me to have it pu I purchased a $70,000 car from them with an “out the door agreed upon price”. They could not add on accessory in time so they told me to have it put on. It would cost $45 and the finance guy would credit that amount. He didn’t. I asked the manager where my $45 was. He said we never charged you for it! (He might not be smart enough to know my out the door price should be $45 less.). Next they told me I would not have to do anything with my out of state tags. They would handle and pay for all of that (out the door cost). Florida is now requiring I pay them $100. I told the manager…. He didn’t even reply! I never got my survey from them… guess that’s the one reason they only have good reviews! Monica Moore More

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Excellent experience from the very beginning. Madison and Fred took very good care of us! Fred answered all of our questions quickly and got us on the road in no time. Madison and Fred took very good care of us! Fred answered all of our questions quickly and got us on the road in no time. More

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Fred did a fantastic job! From start to finish, Fred made the car buying experience easy and convenient. We ordered a couple of additional of parts before the car and Fred ens From start to finish, Fred made the car buying experience easy and convenient. We ordered a couple of additional of parts before the car and Fred ensured that the car was fully ready to go when we told him we were going to pick it up. He explained the car and the benefits of the car in full detail. Madison also was an incredible help and was the first person we contacted at Lexus of Chatt. From start to finish the staff was awesome. White glove service! More

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The Lexus of Chattanooga dealership made the buying experience wonderful. From the first contact by Madison,(the online representative); to Ralph Paty ( sales rep.) , to the young man who went over tec experience wonderful. From the first contact by Madison,(the online representative); to Ralph Paty ( sales rep.) , to the young man who went over tech and finally finance with Justin Hendrick, our experience was wonderful. Our first contact with Madison had us totally in on driving not only to purchase our vehicle, but to meet the super star at the other end of the phone. Once we arrived, Mr. Paty not only took care of us during the sale, but also suggested logging options since we traveled over 6 hours to secure the vehicle we wanted. The young man who went over the technology of the car was awesome. Finally Justin , who made the financing experience easy and made us feel at ease with every step of the process. Overall, the dealership had a relaxed and welcoming environment. Hats off, and thank you for a wonderful experience. More

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Wow! Wow! Wow! This was my first time buying a car without a face-to-face experience until picking up the vehicle. From submitting my build sheet, waiti Wow! Wow! This was my first time buying a car without a face-to-face experience until picking up the vehicle. From submitting my build sheet, waiting patiently for assembly at the Princeton, IN plant, Fred Fortson, Sales, communicated with me frequently, sent me plant build sheets until we found the TX with all the factory installed options I wanted. Fred informed me of the delivery date to the dealership (the day after assembly!), installed the dealer options I wanted and set me up with Justin Hendrick, Finance Manager, whom I communicated via phone/text and completed all the paperwork via E-doc the day before driving 150 miles to pick up the vehicle. Justin had me write a check upon arrival at the dealership and the purchase was complete! Fred had us meet with Jackson Antinore, Tech Specialist, who expertly set up the TX to our mobile phones, customized the multimedia and answered all my questions. We drove out of the showroom door and were on our way home in 90 minutes. Also a shout out to Madison Messer, Online Engagement Specialist, who kept the communication lines open while Fred was busy with other customers. Fred, Madison, Justin and Jackson were all extremely friendly & professional. I selected Lexus of Chattanooga because other nearby Lexus dealerships had mandatory add-on's that I did not want, adding a couple thousand to the overall vehicle price. Great job Lexus of Chattanooga! More

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Lexus of Chattanooga was a wonderful car purchase experience. Unlike anything I’ve ever experienced at a car dealership. No pressure, straightforward and professional experience. Marc, Justin and Jac experience. Unlike anything I’ve ever experienced at a car dealership. No pressure, straightforward and professional experience. Marc, Justin and Jackson were a delight to work with. I highly recommend Lexus of Chattanooga. More

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What a wonderful experience. Marc and Justin in finance are both great people to work with. They made the purchase such a great experience for my wife and I that we will always r Marc and Justin in finance are both great people to work with. They made the purchase such a great experience for my wife and I that we will always remember buying our first Lexus. I would highly recommend Lexus of Chattanooga for anyone in the market for a Lexus. More

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Absolutely flawless experience with Lexus of Chattanooga. Mark Bales was super communicative, professional, and accommodating throughout the entire process. I would whole heartedly recommend them to anyone l Mark Bales was super communicative, professional, and accommodating throughout the entire process. I would whole heartedly recommend them to anyone looking for a first class car buying experience. I drove all the way from Orlando Florida to do business with them! 5 out of 5 stars, would recommend! More

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Michael Platt, as well as the rest of the team at Lexus of Chattanooga, made my car buying experience fun & easy. I reached out to this dealership a month ago; I have been impressed with every interaction of Chattanooga, made my car buying experience fun & easy. I reached out to this dealership a month ago; I have been impressed with every interaction since. Not only was Michael knowledgable, he was thorough & kind. I LOVE my RX350 and will go out of my way to make the trip to Lexus of Chattanooga for service. Cannot recommend enough!! More

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The best car-buying experience in my 35 years of purchasing automobiles! Led by Ralph Paty, the incredible team of Madison Messer, Josiah Sadek, and Justin Hendrick provided over-the-top service—ma purchasing automobiles! Led by Ralph Paty, the incredible team of Madison Messer, Josiah Sadek, and Justin Hendrick provided over-the-top service—making it very rewarding to purchase a rare, customized used vehicle. From start to finish, Ralph matched my excitement and energy. His professionalism, knowledge, and “I-got-you” mentality elevate Lexus of Chattanooga above the rest! More

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