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Madison Fairley
Madison Fairley at Walt Massey Chrysler Dodge Jeep RAM Lucedale

Madison Fairley

Service Advisor

Walt Massey Chrysler Dodge Jeep RAM Lucedale

148 Ventura Dr
Lucedale, MS 39452

4.7
18 Reviews
4.7

18 Reviews

Write a Review

18 Reviews of Madison Fairley

April 08, 2025

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Employee Rating

Had my oil changed and tires balanced, thank you for the speedy service on my van. More

by chawley71
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Leah Sudduth , Noah Hawley

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April 03, 2025

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Employee Rating

Although WM made good on their errors after I returned my vehicle the second time, they did not return my vehicle in the working order I gave it to them. More

by southernturner13
Recommend Dealer
No

Other Employees Tagged: Madison Fairley

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Apr 05, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re sorry to hear that your vehicle wasn’t returned in the condition you expected, even after the issue was addressed. Phillip Pogue, our General Manager, would appreciate the opportunity to speak with you directly and make things right. Please feel free to reach out to him at 601-466-8474. Your feedback is important to us, and we want to ensure your concerns are fully addressed.

April 02, 2025

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I like the way she keeps me updated on the progress. She’s the best one of the reason I go there More

by meltontilley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Sudduth

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Apr 05, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re so glad to hear she keeps you well-informed and that her service is a big reason you choose to come back. Thanks for the kind words—we’ll be sure to pass them along!

March 28, 2025

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Had a great service visit with Walt Massey. Would highly recommend to all my friends and neighbors. More

by Trenton Cooley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tera Dennis, Leah Sudduth, Phillip Pogue, Makailah Churchwell, Shemuel McCraney

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Mar 30, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re glad to hear your service visit went so well! Thanks for the recommendation—it means a lot to us!

March 22, 2025

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Employee Rating

I was very pleased with the service I received. I was kept updated throughout the process of the repair I needed. I was especially pleased with the service department’s rapid response to my needs More

by hembree7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Sudduth

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Mar 24, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're delighted you were pleased with the service and the consistent updates from our team. It's wonderful to hear our service department quickly addressed your needs. Being called the best dealership you've worked with truly means a lot—thank you for your kind words!

March 10, 2025

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Employee Rating

It was a good service like it is everytime I have there appreciate your kindness More

by amyrogers3310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Sudduth

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Mar 11, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're happy to hear that you consistently have a great experience with us! Your kind words and support mean a lot. We appreciate you and look forward to serving you again!

March 02, 2025

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Employee Rating

Walt Massey is the best there was,The best there is. The best there will ever be! More

by bretthowell357
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Mccardle, Tera Dennis, David Parnell, Mitch Greene, Latisha Goff, Leah Sudduth , Nathan Langley, Brett Warren, Kayla was fantastic in finance.Very helpful and informative.Extremely professional

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Mar 08, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We love the enthusiasm! Thank you for your support and kind words—we truly appreciate you!

February 26, 2025

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Employee Rating

Recent service was handled very well. Was kept updated on status of repairs or any changes. More

by theresamgill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 27, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're glad to hear your service experience went smoothly and that you were kept informed throughout the process. Thank you for your feedback and support!

February 26, 2025

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Employee Rating

The service department always takes care of any problems we have with our Ram ( 1st problem in 2 years). This time there was debris in the windshield Washer line. More

by southet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 27, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're glad to hear that our service department continues to take great care of your Ram, even with the rare issue. Thank you for trusting us—we appreciate your support!

February 22, 2025

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Employee Rating

Excellent service and hospitality, Madison was very kind and respectful. Would encourage anyone to go there. More

by alwaysfairley505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Sudduth

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Feb 22, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're delighted to hear about your excellent service experience with Madison and that you found her to be kind and respectful. It's wonderful that you'd recommend our hospitality to others. Thank you for your encouraging words!

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