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Madison Fairley
Madison Fairley at Walt Massey Chrysler Dodge Jeep RAM Lucedale

Madison Fairley

Service Advisor

Walt Massey Chrysler Dodge Jeep RAM Lucedale

148 Ventura Dr
Lucedale, MS 39452

4.7
23 Reviews
4.7

23 Reviews

Write a Review

23 Reviews of Madison Fairley

June 02, 2025

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Employee Rating

Madison did a great job keeping me informed on the progress of the service being performed. More

by southet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Levins

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Jun 02, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Madison will be glad to know her updates made a difference during your visit. We’re happy to hear you had a positive experience and appreciate your feedback!

May 30, 2025

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Employee Rating

Very friendly and helpful Answers all questions and gives advice on what might be needed in the future for maintenance More

by casper22250
Recommend Dealer
Yes

Other Employees Tagged: Madison Fairley

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May 30, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re glad to hear our team was friendly, helpful, and proactive about your vehicle’s maintenance needs. Providing clear answers and guidance is part of the service we’re proud to deliver—thanks for your feedback!

May 19, 2025

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Employee Rating

Ms Fairley was prompt to get my car in shop for service. She kept me updated on filters that needed changing and was quick to get my car back to me. Very polite and courteous. More

by pdailey
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 23, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Ms. Fairley will be glad to hear this! We’re happy she provided prompt, courteous service and kept you informed throughout the process. Thanks for choosing us—we’re always here when you need us!

May 18, 2025

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Employee Rating

Friendly, professional , very helpful , courteous . Your salesmanship and financial department is very good. Don’t change anything More

by randy.taylor366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eli Miller, Angela Peterson , Leah Sudduth

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May 23, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We really appreciate your kind words! It’s great to hear our team made a strong impression, and we’re glad everything met your expectations. We’ll keep doing our best to deliver that same level of service every time!

May 12, 2025

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Employee Rating

Friendly and communicates well as to status of the repair job. Follows up after job review s completed. More

by abehutto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Sudduth

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May 13, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re glad to hear you had a positive experience and felt well-informed throughout the repair process. Communication and follow-up are key—thanks for sharing your feedback!

April 08, 2025

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Employee Rating

Had my oil changed and tires balanced, thank you for the speedy service on my van. More

by chawley71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Sudduth, Noah Hawley

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Apr 18, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

You’re very welcome! We’re glad we could get you in and out quickly. Thanks for trusting us with your van—we’re always here to help!

April 03, 2025

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Employee Rating

Although WM made good on their errors after I returned my vehicle the second time, they did not return my vehicle in the working order I gave it to them. More

by southernturner13
Recommend Dealer
No

Other Employees Tagged: Madison Fairley

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Apr 05, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re sorry to hear that your vehicle wasn’t returned in the condition you expected, even after the issue was addressed. Phillip Pogue, our General Manager, would appreciate the opportunity to speak with you directly and make things right. Please feel free to reach out to him at 601-466-8474. Your feedback is important to us, and we want to ensure your concerns are fully addressed.

April 02, 2025

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Employee Rating

I like the way she keeps me updated on the progress. She’s the best one of the reason I go there More

by meltontilley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Sudduth

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Apr 05, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re so glad to hear she keeps you well-informed and that her service is a big reason you choose to come back. Thanks for the kind words—we’ll be sure to pass them along!

March 28, 2025

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Employee Rating

Had a great service visit with Walt Massey. Would highly recommend to all my friends and neighbors. More

by Trenton Cooley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tera Dennis, Phillip Pogue, Makailah Churchwell, Shemuel McCraney , Leah Sudduth

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Mar 30, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re glad to hear your service visit went so well! Thanks for the recommendation—it means a lot to us!

March 22, 2025

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Employee Rating

I was very pleased with the service I received. I was kept updated throughout the process of the repair I needed. I was especially pleased with the service department’s rapid response to my needs More

by hembree7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Sudduth

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Mar 24, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're delighted you were pleased with the service and the consistent updates from our team. It's wonderful to hear our service department quickly addressed your needs. Being called the best dealership you've worked with truly means a lot—thank you for your kind words!

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