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Madison Fairley
Madison Fairley at Walt Massey Chrysler Dodge Jeep RAM Lucedale

Madison Fairley

Service Advisor

Walt Massey Chrysler Dodge Jeep RAM Lucedale

148 Ventura Dr
Lucedale, MS 39452

4.5
6 Reviews
4.5

6 Reviews

Write a Review

6 Reviews of Madison Fairley

January 31, 2025

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Employee Rating

I had to call multiple times to get updates on my vehicle while at the dealer. Multiple calls would go unanswered, and when I left messages not returned. Vehicle was there 3 weeks and if I had not checked in More

by Duvalldavid28
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Leah Sudduth

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Feb 01, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for your feedback. I’m sorry to hear about the difficulty you experienced getting updates on your vehicle. That’s not the level of communication we strive for, and I understand how frustrating that must have been. Our General Manager, Phillip Pogue, would like to apologize for the inconvenience personally and ensure that you have a direct point of contact moving forward. If you ever have trouble reaching someone in the future, please feel free to call or text him directly on his cell, 601-466-8474, and he’ll be happy to assist. We appreciate your patience and the opportunity to improve. Thank you for bringing this to our attention.

January 30, 2025

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Great place to have vehicles serviced. Clean friendly atmosphere. I will continue to get service there. More

by darlenesteele67
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Sudduth

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Jan 30, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service department and enjoyed the clean, friendly atmosphere. We appreciate your loyalty and look forward to serving you again in the future!

January 27, 2025

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Employee Rating

Visit was good and i was in and out in the same day. Thanks for the quick service More

by WRHYMES
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Sudduth

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Jan 28, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for your feedback! We’re glad to hear your visit went smoothly and that you were able to get in and out on the same day. We appreciate your kind words and look forward to helping you again!

January 17, 2025

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Employee Rating

The dealership is very efficient in handling costumers and fixing their problems with their cars More

by bceclifton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Sudduth

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Jan 18, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for your thoughtful review! We’re thrilled to hear that you found our dealership efficient in addressing your needs and resolving issues with your car. Providing excellent service is our top priority, and we’re grateful for your feedback. We look forward to serving you again! 🚗😊

January 16, 2025

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Employee Rating

When making appointment very friendly staff member and made appointment convenient for me. Thanks walt massey More

by sharon_1981
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Leah Sudduth

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Jan 17, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for your kind words! We’re so glad to hear our team made scheduling your appointment easy and convenient. Your satisfaction is our priority, and we appreciate you choosing Walt Massey. We look forward to helping you again in the future!

January 15, 2025

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Employee Rating

The workmanship has always been very good. Your staff are always courteous and helpful. I’ll keep using you. More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 17, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for your kind words and loyalty! We’re so glad you’ve been pleased with our workmanship and that our team has provided courteous and helpful service. We truly appreciate your trust in us and look forward to serving you again! 😊

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