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Gil Dukes
Gil Dukes
Service Advisor
Walt Massey Chrysler Dodge Jeep RAM Lucedale
148 Ventura Dr
Lucedale, MS 39452
21 Reviews
21 Reviews
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21 Reviews of Gil Dukes
May 26, 2026
We scheduled our appointment over two weeks in advance for factory recall work for oir Pacifica we bought from the Licedale Massey. I know from having the same work done on the same model at another deal for factory recall work for oir Pacifica we bought from the Licedale Massey. I know from having the same work done on the same model at another dealer the expected time to complete is 3 hours. I confirmed this timing when making the appointment. An hour in an oil change had been done and we were approached if we really wanted the recall done that day as Service was short staffed and it would take an additional 5+ hours. We had driven 75 minutes to the dealership for the work. We also brought our Grand Cherokee for inspection. We suggested they contact Sales as we may want to just trade this vehicle. Our Service Advisor, Gil did his part to get us a Loaner so we could get home that day. We called several times the next morning-- without Gil there, no one knew the status of our recall repair. Sales did call back but had no information to help us. We picked up the Grand Cherokee to be fixed someplace else and are shopping at the Jeep dealership in LA for the Wrangler we intended to buy. More
by Kris
Verified Customer
May 21, 2026
The staff at Walt Massey is always willing to help. Great dealership to do business with. Great dealership to do business with. More
by tonysherman75
Other Employees Tagged: Kayla Levins , Danny Mormon
May 17, 2026
I have been using Walt Massey Dodge service center for about six years now, I have always had great service. The new management team seems to be on point especially with my last two visits. I recommen about six years now, I have always had great service. The new management team seems to be on point especially with my last two visits. I recommend their service center to all of my Dodge owning friends. More
by 1967dena67
May 16, 2026
Made an appointment for 7:30 for an alignment, got there at 7:26. Truck did not get checked in until 7:48 because nobody was there on time except for 1 gentlemen. I believe he was a mechanic. Work performed at 7:26. Truck did not get checked in until 7:48 because nobody was there on time except for 1 gentlemen. I believe he was a mechanic. Work performed was good. More
by razz2613
Other Employees Tagged: Gil Dukes
May 15, 2026
Walt Massey is great company. Would do business with them again. The employees were excellent. Would do business with them again. The employees were excellent. More
by rjb0126
Other Employees Tagged: Tera Dennis, David Parnell, Mical Grant, Mitch Greene, Latisha Goff, Shemuel McCraney, William Dixon, Dane Howard, Norris Chiasson
May 04, 2026
Robbie the service manager and Gill provided excellent customer service. They got me back on the road and serviced the issue with my vehicle promptly and went above and beyond to take care of me. customer service. They got me back on the road and serviced the issue with my vehicle promptly and went above and beyond to take care of me. More
by twalters8
Other Employees Tagged: Gil Dukes
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