Maddie Morales

eCarOne responded

Thank you for sharing your experience! We're thrilled to hear that your first visit to eCarOne was so positive. It’s great to know that Ash, Mamadi, and especially Ken, made your Lexus purchase smooth and straightforward. We pride ourselves on transparent, hassle-free service, and we're glad you felt valued throughout the process, including receiving good value for your trade-in. Your satisfaction means everything to us. Enjoy your new Lexus, and we look forward to serving you again in the future!

eCarOne responded

Thank you for your fantastic review, Lalaa! We're so glad to hear that Johnny provided attentive service and made sure everything was ready for you before you arrived at the dealership. It’s great to know that our finance team also worked hard to ensure your satisfaction. We appreciate you choosing eCarOne for your Mercedes purchase and are thrilled that you had such a positive experience. Enjoy your new car, and we look forward to helping you again in the future!

eCarOne responded

Thank you for your great review! We’re so happy to hear that Jarred made your experience smooth and efficient from start to finish. It’s fantastic that you found the car you wanted on our website and were able to get into a test drive so quickly. We pride ourselves on having a top-quality selection of vehicles, and it’s great to know you were pleased with the condition of your car. We also strive to make the financing process as fast and simple as possible. Enjoy your new car, and we look forward to serving you again in the future!

eCarOne responded

Thank you for the great review! We're thrilled to hear that the process was straightforward and that handling much of it via text helped save you time. Jared and the finance team will be glad to hear about your appreciation for their work! Enjoy your Jaguar, and thank you for choosing eCarOne. Let us know if we can assist you with anything in the future!

eCarOne responded

Thank you for taking the time to provide your feedback. We are truly sorry to hear that your recent experience with us did not meet your expectations, especially in regards to the customer service you received. We strive to provide a seamless and enjoyable process for every customer, and it’s disappointing to know that we fell short during your visit. We apologize for the delay you encountered, especially after requesting that the paperwork be prepared in advance. We understand how valuable your time is, and we regret that we didn’t meet your needs in that regard. Additionally, it’s clear that the vehicle not being ready for you, as well as the lack of a proper walk-through, contributed to your dissatisfaction, and we are taking this feedback seriously to ensure that these areas are addressed with our team. Regarding your interaction with Jared, we are sorry if the experience felt focused on the transaction rather than your satisfaction. We strive to prioritize the needs and comfort of every customer and regret that you did not feel valued during this process. Your feedback will be shared with the team to help us improve how we engage with customers in the future. If there is anything we can do to address your concerns directly or to improve your experience with us, please don’t hesitate to reach out. We truly appreciate your business and would love the opportunity to restore your confidence in eCarOne.