MJ Houston

After visiting the Norfolk Southern on numerous occasions and being let down with the issue that I was having with my vehicle, this location turned things around in a tremendous way. The general manager Davi and being let down with the issue that I was having with my vehicle, this location turned things around in a tremendous way. The general manager David was absolutely phenomenal in making me feel valued and actually generally showing concern with my issue. My service agent Angela provided exceptional service and had my issue fixed in a timely manner once my vehicle was able to actually get in. She was very courteous and professional. Zach, my vehicle technician finally fixed my issue with my vehicle and I could not be happier. After having an alternator replaced, as well as a tensioner belt and pulley replaced, Zach was finally able to properly diagnose my vehicle and in talking with him he was very upfront and honest about everything which felt nice after constantly being lied to and given false information from the other location. All in all this location was just a breath of fresh air in comparison to what I had to go through at the Norfolk location. I plan on conducting all of my business here at this location going forward. Small things that I noticed at this location was the care that they handled my vehicle with. They actually used floor mats and seat covers while their technicians were in and out of the vehicle, something that Norfolk didn’t do at all. It was nice to get my vehicle back and not have oil prints in my floor mats for a change, again, it’s the little things that they did at this location that went a long way. After giving up on Southern as a whole, this location really turned things around for me and gave me a glimmer of hope. Thank you again to David, Angela and Zach, you all have saved me a big headache with the ongoing issue that I was having. Words cannot express my gratitude to all of you. Also Nicole was nice enough to put my plates on my vehicle from the loaner and MJ also was a pleasure to work with as well in helping me with all of the loaner vehicle stuff. Elliott was a huge help also in helping me get my vehicle appraised. More

by CHRISTOPHER.WPEELE Verified Customer Verified Customer

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Nicole was very professional and pleasant. The lobby was clean and the associates were helpful The lobby was clean and the associates were helpful More

by lexidad Verified Customer Verified Customer

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Excellent staff fast scheduling and fast service I recommend for any body will use again recommend for any body will use again More

by dondraehunter Verified Customer Verified Customer

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GREAT , GREAT , GREAT SERVICE I would definitely return again thank you so much for the service again thank you so much for the service More

by erykah Verified Customer Verified Customer

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Very impressed with staffing‘s ability to get the job done. And do it within my schedule done. And do it within my schedule More

by KIERSCHJM Verified Customer Verified Customer

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Every time I come to the dealership, they staff is always super helpful and always smiling. I love Western Branch dodge!! super helpful and always smiling. I love Western Branch dodge!! More

by racqueldvs Verified Customer Verified Customer

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I had an awesome experience, caring for and purchasing my vehicle were both amazing and I'm happy to be a Southern customer! vehicle were both amazing and I'm happy to be a Southern customer! More

by benjaminw13 Verified Customer Verified Customer

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MJ and the Service team were super supportive and I appreciate all the help they provided and the experience overall! I love my truck and will be back for all future purchases and service needs. appreciate all the help they provided and the experience overall! I love my truck and will be back for all future purchases and service needs. More

by benjaminw13 Verified Customer Verified Customer

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They were very professional! I had an issue with a “rattling noise” after I picked my jeep up. I went right back. The service technician offered to have someone ride with me. Car I had an issue with a “rattling noise” after I picked my jeep up. I went right back. The service technician offered to have someone ride with me. Carson came along and to my absolute embarrassment he noticed it was because my passenger visor was not clipped. He calmed my embarrassment and tells me it’s okay happens all the time. He was very kind about it as well. Even when I felt so embarrassed. More

by Brittany H Verified Customer Verified Customer

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Everyone was extremely nice and the service was completed in a timely manner. Thank you so much! I will definitely be back again. in a timely manner. Thank you so much! I will definitely be back again. More

by quashonna757 Verified Customer Verified Customer

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