Lyle Etzwiler
Lyle Etzwiler at Koons Clarksville Chevrolet Buick GMC

Lyle Etzwiler

Customer Care Service Director

Koons Clarksville Chevrolet Buick GMC

12421 Auto Drive
Columbia, MD 21029

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15 Reviews
not yet
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15 Reviews

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15 Reviews of Lyle Etzwiler

March 11, 2025

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Employee Rating

Always very good work is completed on time and I’m always keep in the loop. Very satisfied. More

by thomasvdillon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2025

Koons Clarksville Chevrolet Buick GMC responded

We are so happy that our Koons Clarksville Chevrolet Buick GMC team earned your five stars. Thanks, Thomas!

February 25, 2025

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Employee Rating

Koons is absolutely an incredible dealership to work with. The entire staff from the front of the house to the back of the house is amazing. Kacey in the service department is incredible. Her level of e More

by johnlsiv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2025

Koons Clarksville Chevrolet Buick GMC responded

Thank you for the fantastic feedback! We're delighted to hear that Kacey and our team at Koons Clarksville Chevrolet Buick GMC provided such an exceptional experience. We appreciate your support and look forward to serving you again in the future!

February 15, 2023

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Employee Rating

I have not been a fan of the corporate approach that Koons offers in the several years now that they have run the Claksville dealership. I very much miss the more community and customer focused dealers More

by Win Kelly fan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Feb 28, 2023

Koons Clarksville Chevrolet Buick GMC responded

I am disappointed to see we have fallen short of our five-star standards. We take customer feedback seriously, and I would like the opportunity to discuss your concerns and learn how we can improve your experiences moving forward. Please reach out when you have a moment. Thank you, Joe MacCready - Customer Relation Manager - 443-454-6906

October 04, 2021

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Employee Rating

Quick service, very knowledgeable, patient and honest. No problems. A great experience, exactly what I wanted. More

by gladys.wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 05, 2021

Koons Clarksville Chevrolet Buick GMC responded

We're glad to hear your service visit was a great one, Gladys! Thank you for the wonderful feedback and for being a valued Koons Clarksville Chevrolet Buick GMC client!

December 07, 2018

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Employee Rating

Very personal service I have been dealing with win Kelly since 2012. The service department is 2nd to none in personal service and great work, Cassie Kelly is tops, as is More

by DAL2U2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Lawrence, Cassie Kelly , Peyer

December 01, 2018

Dealership Rating
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Awesome Cars, Awesome People! At Win Kelly, you dont feel like a potential customer shopping for a means of transportation, they make you feel like family helping you make a life d More

by HOPEMAJOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 20, 2018

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Service Absolutely the best service in the new car sales and service industry. Kevin and his employees go way beyond normal expectations to assure customer s More

by Dhood@gggco.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bell, Al Cecchini , Gail in service

September 09, 2018

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Employee Rating

Service As usual, my service was exceptional. Everyone there is always very helpful and professional. Lyle and Kacey are absolutely a pleasure to deal with. More

by Mkeeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kacey Burriss

June 29, 2018

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Employee Rating

Quality service Rich, Barry, Rob, & Lyle at Win Kelly are amazing! Couldn’t have asked for a better experience!! Thank you all so much for going above & beyond and ma More

by Megane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Barry Geis, Rob Vecera , Rich Hollander

June 29, 2018

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Employee Rating

Warranty Work Recently I had an issue with a piece of chrome coming apart on the roof of my 2016 Buick Enclave. I brought the vehicle information service and they More

by Pgnielsen1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassie Kelly

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