Luke Griego
Luke Griego at San Antonio Dodge Chrysler Jeep Ram
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Luke Griego

User Car Manager

San Antonio Dodge Chrysler Jeep Ram

11910 I-35
San Antonio, TX 78233

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4.3
95 Reviews

Dealership Experience

3 yrs, 9 mos

4.3

95 Reviews

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95 Reviews of Luke Griego

December 19, 2024

Dealership Rating
Employee Rating

They understood our situation and did an excellent job taking care of us. Thank you for the great service More

by bellmax45
Recommend Dealer
Yes
Dec 20, 2024

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

December 18, 2024

Dealership Rating
Employee Rating

Samantha Houston was amazing! She went above and beyond for us. We drove 4.5 hours and was greeted, spoken to, and processed with professionalism and speed. More

by ShellyWilliams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 19, 2024

San Antonio Dodge Chrysler Jeep Ram responded

Here at San Antonio Dodge Chrysler Jeep Ram, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

December 14, 2024

Dealership Rating
Employee Rating

Randle was an awesome salesperson. Very honest and friendly. I will be sending friends and family to him!! More

by pjchapped
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 16, 2024

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

November 20, 2024

Dealership Rating
Employee Rating

Jasmine & Jaylen were helpful in getting a video of the vehicle to me shortly after inquiring. This purchase was done out of state and the vehicle was shipped to me, so I understand that things may not go More

by JOCABALLERO724
Recommend Dealer
No

Other Employees Tagged: Jaylen Murray, Marco Benavides

Nov 23, 2024

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mauricio Hernandez - General Manager MoHernandez@sanantoniodcj.com

October 03, 2024

Dealership Rating
Employee Rating

The dealership has gotten an upgrade which was nice. Everyone was pleasant to deal with. More

by KYLETOMLINSON17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 04, 2024

San Antonio Dodge Chrysler Jeep Ram responded

Kyle, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at San Antonio Dodge Chrysler Jeep Ram. Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

October 03, 2024

Dealership Rating
Employee Rating

I would totally recommend people to visit dealership only it issue I had with dealership was having problems getting a hold of my sales person always had to speak with receptionist got a little annoying serv More

by harlleymathis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 04, 2024

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

September 07, 2024

Dealership Rating
Employee Rating

Beware of this dealership and their advertised pricing. They will add a $3500 “reconditioning fee” to the price of the vehicle. They did not even change the oil. It’s a rip off. I negotiated the fee down b More

by tracefinley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Saechelle Lugo , Nabil Dayekh

Sep 11, 2024

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mauricio Hernandez - General Manager MoHernandez@sanantoniodcj.com

August 28, 2024

Dealership Rating
Employee Rating

Dealer inflated pricing on stale vehicle, customer research across all KBB, Cars, edmunds, and local dealers was not considered. Received call stating intent to meet customer OTD#. On arrival met with More

by Disappointed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

August 13, 2024

Dealership Rating
Employee Rating

Saleman Randle was helpful and not a problem in this scenario. Posted vehicle $30,399. First offer $36k. Me not knowing all the ins and outs of dealership fees, I assumed the additional $6k was the More

by Mike A.
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Randle Harrelson

Aug 17, 2024

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mauricio Hernandez - General Manager MoHernandez@sanantoniodcj.com

June 12, 2024

Dealership Rating
Employee Rating

Terrible customer service. They refused to purchase or provide a second key fob. When asked about the $2400 service charge that is to be used for any and all maintenance or ite More

by markluera12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mark Montz

Jun 16, 2024

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mauricio Hernandez - General Manager MoHernandez@sanantoniodcj.com

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