Luis Santos
Luis Santos at Norm Reeves Toyota Dallas
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Luis Santos

Sales Consultant

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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5.0
313 Reviews

I prioritize customer needs, going above and beyond to ensure their satisfaction. I'm fully bilingual in Spanish and English, enabling me to connect with diverse clients effectively. At Norm Reeves Toyota ,Im a trusted Salesman / Advisor who values building genuine connections.

Dealership Experience

10 yrs

Industry Experience

14 yrs, 5 mos

Specialties & Trainings

Trucks and SUVs

5.0

313 Reviews

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313 Reviews of Luis Santos

January 23, 2025

Dealership Rating
Employee Rating

Luis was extremely helpful and made the process speedy. He was thorough and honest with his approach; and lead me to Oscar who was an absolute rockstar. I would encourage anyone to visit these two for your More

by rwanthony3
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Oscar Boyd

Jan 23, 2025

Norm Reeves Toyota Dallas responded

Congratulations on your new Toyota! The inside scoop? We only hire rock stars! We're pleased that Luis and Oscar could give you all the assistance that you needed when you bought your car. Thanks for recommending us, and we look forward to seeing you for your first service appointment!

January 22, 2025

Dealership Rating
Employee Rating

Well I went in Jan 17 only few of the 4 runner selection on no 2025 were on lot. Then I went in on Jan 18 around noon with a 60k check ready to purchase a used 4R that I wanted; sale dept could not produce More

by arturoavila729
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jan 22, 2025

Norm Reeves Toyota Dallas responded

We appreciate you giving us your feedback on purchasing your 2021 Toyota 4Runner and understand your frustration regarding the financing and trade-in process. If you'd like to discuss this in further detail, please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

January 22, 2025

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Luis Santos was incredibly knowledgeable and took the time to understand my specific needs, and answered all my questions thoroughly. I would highly recommend him for anyone looking to buy a new car. More

by Lnie
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Jan 22, 2025

Norm Reeves Toyota Dallas responded

Congratulations on your new truck! We're excited that you had such a good experience with Luis, and thank you for not one but two spectacular reviews. Thanks so much, and we're here for you when you need your first service appointment, which you can schedule online!

January 22, 2025

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Luis Santos did a awesome job with my decision on getting my new truck .I am really happy with my new Toyota More

by godines
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Richard Breaud

Jan 22, 2025

Norm Reeves Toyota Dallas responded

Congratulations on your new Toyota truck! We're happy that Luis led the way to your beautiful new truck. If you decide that you'd like to add accessories, we can help you do that. Thanks so much!

January 21, 2025

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Not pushy atmosphere. Salesman was easy and on top of things. the finance guy was good More

by Jrkelley2575
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 21, 2025

Norm Reeves Toyota Dallas responded

We take great pride in the relaxed atmosphere we offer here at our dealership. Buying a car should be a fun, personalized experience, and we make every effort to ensure that it is for customers like yourself. Thanks for the review!

January 17, 2025

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We just bought a new 2025 RAV4 and couldn't be more pleased with the professionalism and ease of doing business at Norm Reeves Toyota. This is our second Toyota from this dealership and 15 years with o More

by Cathey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Jan 17, 2025

Norm Reeves Toyota Dallas responded

Congratulations on your new Toyota, Cathey! We appreciate your loyalty and purchasing your second Toyota from us. Thanks for the praise for both Shelly and Luis--they will be delighted to read your review. We look forward to serving your family and friends and seeing you at your first service appointment!

January 05, 2025

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The employees were fantastic. Pedro Cachay and Luis Santos were exceptionally patient and courteous. It would be wonderful if the dealership offered complimentary snacks and bever More

by nluis62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pedro Cachay

Jan 06, 2025

Norm Reeves Toyota Dallas responded

Congratulations on your new Toyota! We appreciate you giving us your business and the compliments for Pedro and Luis. We will keep your suggestions regarding the snacks and beverages and the vending machine upgrades in mind. Thank you, and we hope to see you at a future service appointment!

December 08, 2024

Dealership Rating
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Luis and Staff were very helpful in assisting me with purchasing my new car! Hands down the best customer service and experience at a dealership i’ve ever had! More

by KENZGARD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Breaud

Dec 10, 2024

Norm Reeves Toyota Dallas responded

That's awesome to read! Congratulations on your new-to-you Toyota, and we're glad that Luis and the rest of our staff lent you a hand. Thanks so much, and we look forward to working with you again!

August 30, 2024

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Luis did amazing job today. We explained to him what we were looking for, he listened, pulled three vehicles around for us to test drive and got us into the vehicle that matched More

by Jayson.aparicio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 30, 2024

Norm Reeves Toyota Dallas responded

Jayson, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Luis met your expectations. Thank you again for choosing Cowboy Toyota. We look forward to having you as one of our valued customers for many more years to come!

August 30, 2024

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Employee Rating

Dealership had some competitive prices for used cars and a good selection on inventory for new cars. Employees very patient and attentive. Very relaxed/welcoming environment More

by a23silos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Breaud, Brad Allen

Aug 30, 2024

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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