We had a great experience at the dealership, thanks to
Luis Sanchez. He was attentive, professional, and took the time to answer all of our questions thoroughly. Luis truly listened to our needs and made
Luis Sanchez. He was attentive, professional, and took the time to answer all of our questions thoroughly. Luis truly listened to our needs and made the process smooth and comfortable. However, our interaction with Mr. Mercado, the financial agent, was disappointing. He was rude and disrespectful, showing little patience or willingness to address our remaining questions during the paperwork process. While most of our concerns had already been clarified by Luis, the few we did bring up were met with dismissiveness. Mr. Mercado’s lack of professionalism and poor communication skills stood in stark contrast to the excellent service we received from Luis.
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by ECASTRORICARDO
Verified Customer
Verified Customer
Apr 01, 2025 -
Williamson Cadillac responded
Thank you for your feedback. We are so glad that Luis and our sales team were able to offer excellent service. We are sorry that your finance experience was not satisfactory, and we will surely address that. Thank you for choosing us; we look forward to serving you again in the future!
Excellent customer service and communication during this
visit. I received my car back the same day
visit. I received my car back the same day
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by JAVIERALVARADO33
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2025 -
Williamson Cadillac responded
Your praise keeps us motivated to deliver exceptional service—thank you for your feedback!
Excelente servicio y buena atención es uno de los mejores
diles de carros todos súper limpios
diles de carros todos súper limpios
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by HORTADM78
Verified Customer
Verified Customer
Williamson provides a friendly and professional
atmosphere that results in trust that my vehicles are getting the best care
atmosphere that results in trust that my vehicles are getting the best care
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by tim.dunigan
Verified Customer
Verified Customer
Service Price Transparency
I have no complaints so far, very respectful and
courteous. You feel valued as a customer. I hope it never changes..
The employees there seem to be very knowledgeable and on top of their game.
courteous. You feel valued as a customer. I hope it never changes..
The employees there seem to be very knowledgeable and on top of their game.
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by SBP1154
Verified Customer
Verified Customer
Service Price Transparency
I have been taking my car for service with Erik for over
4 years and he always provides me incredible customer service.
4 years and he always provides me incredible customer service.
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by Frank
Verified Customer
Verified Customer
Service Price Transparency
Excellent service .
very helpful and ready to fo anything to make you happy thank you
very helpful and ready to fo anything to make you happy thank you
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by MONDINO2010
Verified Customer
Verified Customer
very professional and willing to help the client, I
highly recommend it, always helping and that the client leaves pleased
highly recommend it, always helping and that the client leaves pleased
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by LILIAMBENITO
Verified Customer
Verified Customer
Oct 25, 2022 -
Williamson Cadillac responded
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon.
Sincerely, Jeff Rogers - jrogers@wagmiami.com
Friendly, trustworthy, straight forward process.
Comfortable environment with great staff. The service department is busy, but great customer service
Comfortable environment with great staff. The service department is busy, but great customer service
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by tim.dunigan
Verified Customer
Verified Customer
Aug 02, 2022 -
Williamson Cadillac responded
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon.
Sincerely, Jeff Rogers - jrogers@wagmiami.com
Excelente trabajo y atención .
Buena lo limpieza. El vendedor Luis es especial. Recomiendo este Diler a todos.
Buena lo limpieza. El vendedor Luis es especial. Recomiendo este Diler a todos.
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by ZAILIKVENTURA
Verified Customer
Verified Customer
May 26, 2022 -
Williamson Cadillac responded
Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future.
Sincerely, Jeff Rogers - jrogers@wagmiami.com