Luis Rojas
Luis Rojas at Diamond Chevrolet of San Bernardino
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Luis Rojas

Sales Manager

Diamond Chevrolet of San Bernardino

909 W 21st Street
San Bernardino, CA 92405

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4.7
118 Reviews
4.7

118 Reviews

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118 Reviews of Luis Rojas

December 31, 2024

Dealership Rating
Employee Rating

had truck for over two months and could not communicate with me . I had to constantly contact them even after speaking with both service manager and assistant general manager. Further, I had to go to them More

by MRXEROX5555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eddie Brady, Eddie Rodriguez

December 29, 2024

Dealership Rating
Employee Rating

I had a great experience in this dealership. Thank you to Timonthy and all the wonderful staff at Diamond Chevrolet. I will make sure to refer any friends or family in need of a vehicle. More

by Castillo_9229
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Timothy Kubo, Duc Nguyen

Dec 30, 2024

Diamond Chevrolet of San Bernardino responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience at Diamond Chevrolet of San Bernardino. Timothy and our entire team appreciate your kind words and your willingness to refer friends and family. We look forward to welcoming you back in the future! Best, Israel Mora (909) 883-8833

December 23, 2024

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Employee Rating

Service manager never answered the phone for voicemail is full manager of the store voicemail is full none of them ever delete their voicemails to get in contact with him very unhappy with service there last More

by Sgcastro96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 27, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for reaching out and sharing your experience with us. I understand your frustration with the lack of communication regarding your truck's service at Diamond Chevrolet of San Bernardino. It is important to us that our customers receive timely updates, and I appreciate your feedback. I encourage you to contact me directly at the dealership so I can address your concerns more effectively. Your satisfaction is a priority, and we want to ensure your truck is serviced promptly. Thank you for your understanding, and we hope to resolve this matter for you soon. Best, Israel Mora (909) 883-8833

December 21, 2024

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Employee Rating

I was charged for a service that it wasn’t done in my truck and it’s the second time it happens More

by Sesmro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 24, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I understand your concern about being charged for a service not done on your truck. This is not the experience we aim to provide at Diamond Chevrolet of San Bernardino. I encourage you to contact me directly so I can address this matter and ensure it does not happen again. Your satisfaction is important to us, and we appreciate your input. Best, Israel Mora (909) 883-8833

December 13, 2024

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Employee Rating

A great place to buy a car I will tell all my family and friends to get a car from here...you have a great staff very easy to talk to and very courteous...Thankyou again More

by 666deau
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan DeSimoni , Traveon Mannings

Dec 14, 2024

Diamond Chevrolet of San Bernardino responded

Thank you so much for your wonderful review! We truly appreciate your kind words about our staff at Diamond Chevrolet of San Bernardino. It's fantastic to hear that you found us easy to talk to and courteous. We look forward to serving you and your family and friends in the future! Thank you again! Best, Israel Mora (909) 883-8833

December 11, 2024

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Employee Rating

Unperfesionl, bait and switch, unsatisfied. .. never coming here again and I will be sharing all my experiences online and with anyone who will listen More

by droidpcrepair
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 13, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I understand that your experience at Diamond Chevrolet of San Bernardino didn't meet your expectations. Your concerns about professionalism and the sales process are important to us. I encourage you to reach out to me directly so we can address your specific situation and work towards a resolution. Your satisfaction is important, and we value your input. Best, Israel Mora (909) 883-8833

December 04, 2024

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Employee Rating

Muchas gracias por su ayuda fue bastante agradable el tramite gracias a luis y Elizabeth que me brindaron una experiencia favorable les recomiendo este dealer para su próximo vehículo More

by chavav32.sv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Ornelas

Dec 04, 2024

Diamond Chevrolet of San Bernardino responded

¡Hola! Muchas gracias por su maravillosa reseña. Nos alegra saber que su experiencia en Diamond Chevrolet of San Bernardino fue tan positiva, y que Luis y Elizabeth pudieron ayudarle de manera agradable. Agradecemos su recomendación y esperamos poder asistirle nuevamente en su próximo vehículo. ¡Hasta pronto! Best, Israel Mora (909) 883-8833

November 30, 2024

Dealership Rating
Employee Rating

I had a great experience with everyone involved! There was no xx at any point and I really appreciate that in this day and age. Shoutout to Jonathon! More

by Catherine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan DeSimoni, Duc Nguyen

Dec 03, 2024

Diamond Chevrolet of San Bernardino responded

Thank you, Catherine! We’re thrilled to hear that you had a great experience with us at Diamond Chevrolet of San Bernardino. We appreciate your kind words and will definitely share your shoutout to Jonathon! We hope to see you again soon! Best, Israel Mora (909) 883-8833

November 27, 2024

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Employee Rating

Horrible communication service. The customer is not there first priority. Car was in shop for 2 months and I had ask and ask for a rental car. Truck had been there once before for t More

by FAUSTOLUPE75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eddie Brady

Dec 03, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. We understand your concerns regarding communication and the time your vehicle spent in our shop. Your feedback is important, and we are committed to improving our service at Diamond Chevrolet of San Bernardino. Please feel free to reach out to me directly so we can address your concerns further and work towards a resolution. We value your business and hope to regain your trust. Best, Israel Mora (909) 883-8833

November 15, 2024

Dealership Rating
Employee Rating

We received amazing deal & customer service! Would recommend Diamond Chevrolet to anyone! Jonathan was the best! More

by jordantracey52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan DeSimoni

Nov 18, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! We’re thrilled to hear that you had an amazing experience and received a great deal at Diamond Chevrolet of San Bernardino. Jonathan will be glad to know that you appreciated his service. We truly appreciate your recommendation and look forward to assisting you again in the future! Best, Israel Mora (909) 883-8833

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