Luis Puente

Made the car buying process easy! The staff was knowledgeable and answered all of our questions and found the car that met all of our needs/preferences. The staff was knowledgeable and answered all of our questions and found the car that met all of our needs/preferences. More

by megansoto23 Verified Customer Verified Customer

Report | Print

Check your vin prior to purchase, please. I attempted to purchase a certified pre-owned vehicle from this location. Arriving at the location, I was shocked to see over $5k in fees added to I attempted to purchase a certified pre-owned vehicle from this location. Arriving at the location, I was shocked to see over $5k in fees added to my purchase cost. We were told the certification cost additional, but it's well worth it due to the quality of the vehicle. We were able to haggle out the $5k fee and bring the $1700 fee down to $9. We requested the vehicle be delivered to our home that evening. The vehicle was delivered and showed no signs of issues. The following morning, my spouse drove 1 mile away from home, and the check engine light came on. We take the vehicle back the following day, and we are informed that the vehicle has extensive issues involving the engine that must be fixed. We attempted to start to refund the process, but all of our communications were ignored. When I finally got ahold of an associate, they let me know I could return the keys to have my down payment returned. I let the associate and sales manager know I'd be doing that the following day. When I got into the store, I was told immediately by the same manager I informed the night before that I could not return the keys. I was informed I was now outside of the 3 day window for returns for the vehicle and that essentially a newer vehicle would have been a better choice and lowered my risk of mechanical issues. When I asked why the associate the night before told me I could return the vehicle, the manager stated that the associate was a low level sales consult that did not know the refund process of the store. Even with the associate providing incorrect info and the vehicle being returned 2 days after the sale date, and the vehicle having engine issues 1 day after purchase. I was still not going to be issued a down payment. I attempted to leave the keys on the office as I have no financing attached to this vehicle either. The manager said I'd get into trouble if I left the keys at the location. I took the keys with me, fearing I'd be in some type of trouble for leaving them. The manager let me know he would have someone call me regarding other options, no call was ever received. I called multiple times only to be forward to voicemails. I started to do more research on the vehicle's vin. I discovered the vehicle was sold to them via auction. The vehicle was noted as having engine damage plus a check engine light on prior to them purchasing. We were not informed of any engine damage, nor was the engine damage noted in the carfax. After a quick review of some of their other certified vehicles, I found at least 4 different vehicles on the auction site that showed minor-severe damage. In my opinion this dealership is possibly purchasing damaged vehicles from auctions, barely fixing them, then selling them to clients without disclosing the prior damage. I also suspect the certification inspections are not being performed up to manufacturers standards. I suspect this because an entire engine leak was missed in the vehicle we tried to purchase. I'd do a vin search before purchasing any vehicles from this dealership. You may be surprised what you find out. More

Report | Print

Really great and least painful experience. Everyone was friendly and knowledgeable. I didn’t feel pressured or pushed into anything I wasn’t comfortable with. Taylor listened to my concerns & Everyone was friendly and knowledgeable. I didn’t feel pressured or pushed into anything I wasn’t comfortable with. Taylor listened to my concerns & really helped me throughout the process. More

by Jennifer H. Verified Customer Verified Customer

Report | Print

Gido Saad helped make the buying process so easy. I felt like I was very well taken care of by a knowledgeable staff. I felt like I was very well taken care of by a knowledgeable staff. More

by shellvaughan Verified Customer Verified Customer

Report | Print

My experience was great, great customer service from atart to finish from everyone that had something to do with the purchase of my new vehicle!! atart to finish from everyone that had something to do with the purchase of my new vehicle!! More

by Mahoganny Verified Customer Verified Customer

Report | Print

I’ve had the worst experience with this dealership and its staff. They are nearly impossible to get ahold of, and after three months, I’m still waiting for the paperwork I requested. I even spoke with a m its staff. They are nearly impossible to get ahold of, and after three months, I’m still waiting for the paperwork I requested. I even spoke with a manager last Friday, who assured me it would be handled, yet nothing has been received. To make matters worse, the vehicle I purchased had undisclosed damage that was never mentioned at the time of sale. This dealership is the epitome of a slimy, dishonest operation — completely untrustworthy and unprofessional. I would strongly advise others to look elsewhere. More

by Dee Verified Customer Verified Customer

Report | Print

Absolutely horrible experience that included manipulation and exaggeration on deal! Finance even tried to overcharge payments that would of totaled $10,000 extra in the time of loan and exaggeration on deal! Finance even tried to overcharge payments that would of totaled $10,000 extra in the time of loan More

by RAMIRO.CANTU2 Verified Customer Verified Customer

Report | Print

This is our 4th car from Sarkar and we’re never disappointed with his service. disappointed with his service. More

by JENLYNNSTEP114 Verified Customer Verified Customer

Report | Print

Reggie was really great to work with. Glad we made the trip out to Richardson! Glad we made the trip out to Richardson! More

by MARK.01.ALVAREZ Verified Customer Verified Customer

Report | Print

Mansour was an excellent sales representative and easy to work with through the entire process. work with through the entire process. More

by marceyrobertson Verified Customer Verified Customer

Report | Print