Casen and Johnny both were super helpful.
They both were patient and worked with me till the could get the deal done! So thankful for them both and sending everyone to them!
They both were patient and worked with me till the could get the deal done! So thankful for them both and sending everyone to them!
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by Ashley.avera
Verified Customer
Verified Customer
Aug 31, 2025 -
Clay Cooley Nissan of Richardson responded
Hi Ashley, thank you so much for sharing your experience! We’re thrilled to hear that Cason and Johnny were able to take great care of you. Your kind words mean a lot, and we’ll be sure to share your feedback with them. We truly appreciate your trust in us and look forward to serving you again, and your referrals mean the world!
Great Experience, Great service, I love the car.
Pricing was great. Didn't take very long.
Pricing was great. Didn't take very long.
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by sourav.p
Verified Customer
Verified Customer
Aug 27, 2025 -
Clay Cooley Nissan of Richardson responded
Hi thank you for taking the time to leave a review for us at Clay Cooley Nissan Richardson. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
great team ith great customer service skills
appreciate
the teams help for both purchasing the pathfinder and the rogue
the teams help for both purchasing the pathfinder and the rogue
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by awilegallw
Verified Customer
Verified Customer
Aug 24, 2025 -
Clay Cooley Nissan of Richardson responded
Thank you for your kind words and this wonderful review! We sincerely thank you for the positive review, and look forward to seeing you again soon!
It was a bumpy experience at first.
I was as charged for something I shouldn’t have been charged for. Reggie Sales Manager, who was my salesman year ago, made things right, along with
I was as charged for something I shouldn’t have been charged for. Reggie Sales Manager, who was my salesman year ago, made things right, along with Darrius Bailey.
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by kathleen.pearson79
Verified Customer
Verified Customer
Aug 09, 2025 -
Clay Cooley Nissan of Richardson responded
Thank you for your honest feedback. We’re sorry to hear that things got off to a rocky start, but we’re glad Reggie and Darrius were able to make things right for you. Your satisfaction means a lot to us, and we appreciate you giving us the opportunity to turn the experience around. If there’s ever anything else you need, we’re here to help!
I like the car.
It’s was very good and the people were friendly. Thank you.
It’s was very good and the people were friendly. Thank you.
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by BONABO37
Verified Customer
Verified Customer
Jul 18, 2025 -
Clay Cooley Nissan of Richardson responded
Hi! Thank you for sharing about your experience with us. We sincerely thank you for the positive review, and look forward to seeing you again soon!
We had a great experience.
Jackie made sure to listen to what we were looking for. She made our experience fun and welcoming from the moment we walked in the door.
Jackie made sure to listen to what we were looking for. She made our experience fun and welcoming from the moment we walked in the door.
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by Pedro Mendez
Verified Customer
Verified Customer
Other Employees Tagged:
Jackie Infante
Jul 16, 2025 -
Clay Cooley Nissan of Richardson responded
Hi Pedro! Congratulations on your purchase and thank you for sharing your experience with us! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Nissan.
Good service and took the time to explain all the details
of the purchase and didn’t try to mislead me.
of the purchase and didn’t try to mislead me.
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by stuart.schluter
Verified Customer
Verified Customer
Jul 16, 2025 -
Clay Cooley Nissan of Richardson responded
Thank you so much for your kind words! We're glad to hear that you had a positive experience and felt everything was explained clearly and honestly. That’s exactly how we aim to do business. If you ever need anything in the future, we're here to help!
Customer friendly, very welcoming and helpful when
working with customers. Took the time to explain details and the process.
working with customers. Took the time to explain details and the process.
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by bnlew.lewis
Verified Customer
Verified Customer
Jul 12, 2025 -
Clay Cooley Nissan of Richardson responded
Thank you for the kind words! We're glad you felt welcomed and well taken care of. Taking the time to explain everything clearly is what we strive for, glad it showed in your experience!
We did not deal with the Service Department, but did deal
with the Sales Staff. Very high pressure and a lot of games with the pricing. Ultimately, they agreed to a price we were willing to pay, but it took
with the Sales Staff. Very high pressure and a lot of games with the pricing. Ultimately, they agreed to a price we were willing to pay, but it took us almost walking out before we got past the games. There was an advertised Certified Preowned vehicle on the website with a price listed of $31K. AFTER a $5,500.00 trade in, the price we were quoted was $32K. When I asked what the extra THOUSANDS were for, I was told those were the fees for the used vehicle to be considered "Certified Preowned". I pointed out that it was already listed as such and the price was clearly labeled. I said this was false advertising and we started to walk out. It was only then that they agreed to take the extra fees off and we were then quoted $25K. A SEVEN THOUSAND DOLLAR difference on the SAME car.
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by evelyn-campbell
Verified Customer
Verified Customer
Jul 10, 2025 -
Clay Cooley Nissan of Richardson responded
Hi Evelyn, thank you for sharing your feedback. We're sorry to hear about the frustration you experienced during your visit. While we're glad we were ultimately able to come to a resolution and earn your business, we recognize that the process should have been smoother from the beginning.
We appreciate you giving us the opportunity to make things right and will use your experience to continue improving how we communicate pricing and vehicle details. If you have any further questions or concerns, please don’t hesitate to reach out.
Thank you so very much for the determination and help
from Sarkar! I love my vehicle
from Sarkar! I love my vehicle
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by taralo31
Verified Customer
Verified Customer
Jul 04, 2025 -
Clay Cooley Nissan of Richardson responded
Thank you so much for your kind words! We’re thrilled to hear you love your vehicle. Sarkar will be happy to know his hard work made a difference. Enjoy the ride, and we’re here anytime you need us!