Luis Martinez | Page 25

We have purchased 5 vehicles from Ventura Toyota, 2 used and 3 new and would not purchase from another dealership. We met Luis Martinez on May 24 when I purchased a new Prius--personable, knowledgeable, an and 3 new and would not purchase from another dealership. We met Luis Martinez on May 24 when I purchased a new Prius--personable, knowledgeable, an all around great person to work with. We have since purchased a 2014 Tacoma from him and I went with a girlfriend who purchased a 2013 Camry; I will not purchase another vehicle from anyone but Luis. I never felt pressured or like I was being dealt with as "the little woman." He is just a warm and delightful human being who also is a great car salesman. More

Report | Print

FIRST TIME AROUND I FELT I GOT SCREWED BAD, SO OCTAVIO THE GENERAL SALES MANAGER CALLS ME AND SAID IF YOUR NOT HAPPY GIVE US ANOTHER CHANCE , SO I WENT BACK IN THERE AND DELT WITH OCTAVIO AND KRISTEN AND THE GENERAL SALES MANAGER CALLS ME AND SAID IF YOUR NOT HAPPY GIVE US ANOTHER CHANCE , SO I WENT BACK IN THERE AND DELT WITH OCTAVIO AND KRISTEN AND THEY CAME THROUGH FOR ME THE SECOND TIME AROUND ,EVERYONE WAS REALLY NICE AND HELPFULL LIKE A TEAM , FROM OCTAVIO, KRISTEN, JOHNNY, LUIS THEY WERE GREAT!!! THANK YOU OCTAVIO AND THE REST OF THE TEAM. More

Report | Print

There was no pressure to buy, but just pleasant experience all around from the test drive to answering my questions and making an offer. I felt like my concerns were addressed directly. experience all around from the test drive to answering my questions and making an offer. I felt like my concerns were addressed directly. More

Report | Print

My experience at Ventura Toyota was beyond awesome! Everyone is so professional and welcoming. I was so impressed with the entire dealer in every way imaginable that I actually bought two 2012s . I' Everyone is so professional and welcoming. I was so impressed with the entire dealer in every way imaginable that I actually bought two 2012s . I'm totally gonna stick with Ventura Toyota forever. You won't find a better dealer on the entire southern west coast. This is the best spot period! More

Report | Print

Luis did a outstanding job showing us around the lot and Luis did a outstanding job showing us around the lot and Answering all the questions we had about the car and taking us out on a drive. Once we had Luis did a outstanding job showing us around the lot and Answering all the questions we had about the car and taking us out on a drive. Once we had finished our test drive Luis walked us into the showroom and made us comfortable. More

Report | Print

Luis is the man! We were very specific in what we wanted, and Luis made it happen. He took care of everything from day 1, including test drives, pricing, handling our trade in, and helping us of the lot in o and Luis made it happen. He took care of everything from day 1, including test drives, pricing, handling our trade in, and helping us of the lot in our brand new camry! Cannot recommend him highly enough! thanks Luis! More

Report | Print

Sam was very helpful with my purchase. He knew what i liked and best fit my budget. He is very attentive and answered all my questions. Luis was great translating in spanish and making things more clear liked and best fit my budget. He is very attentive and answered all my questions. Luis was great translating in spanish and making things more clear to me. More

Report | Print

William made purchasing my very first car memorable and very easy. He was down to earth, lively, funny, and extremely helpful. My friend liked him so much that she even formed a crush on him. He was well v very easy. He was down to earth, lively, funny, and extremely helpful. My friend liked him so much that she even formed a crush on him. He was well versed in the knowledge of the car, he talked about the specs of the car as if it was his own which I greatly appreciated. It would have been nice to finish up the deal with him since he was great, but I must say Luis did a fantastic job of helping us pick up where we had left off. It was also an opportunity to see how nice the overall staff was instead of just our personal dealer. I did appreciate William's efforts to get us where we wanted to be at in terms of price as he referred us to his manager which is one thing Luis lacked. When I asked Luis for the paper that Francisco Montanez filled out the night before he made little effort to find it and his discrepancies in paperwork from what we had established the night before really put me off to coming back since I felt that my paperwork shouldn't have been lost nor dismissed the way it was by Luis. Regardless of this hiccup, Luis was extremely pleasant to work with he just needs to keep in mind that if one dealer tells a customer one thing you should at least properly acknowledge it with all the correct paperwork. I don't have any advice for William, he was exceptionally great. One more thing, I really liked receiving a call from William the day after asking about my satisfaction with the purchase and congratulating me on it. I thought it was an extremely thoughtful thing to do and I really felt taken care of since I felt he actually cared about how I liked the car after having it for a day. I think both Luis and William excelled in this department as they both made sure to genuinely congratulate me and share in the excitement of my new purchase which helped make me even more excited. It was nice to hear it personally from Luis and then after actually having my vehicle from William. That was the most pleasant surprise. I wish more people would call to see if their products were good purchases it was nice. More

Report | Print

I went to Ventura Toyota to trade in my car after having dealt with a less than pleasant experience at a different Toyota dealership. I was so happy with the service I received, Luis was so friendly, profes dealt with a less than pleasant experience at a different Toyota dealership. I was so happy with the service I received, Luis was so friendly, professional, very personable and not at all pushy. I have never had a better experience purchasing a car and am so happy I went to Ventura Toyota. I would definitely recommend this dealership to all of my friends and family. More

Report | Print

Luis was very helpful, informative and respectful. He made us feel comfortable and was not pushy in any way. He and his manager Jaime helped us get a great deal in only a couple of hours. It was an overa made us feel comfortable and was not pushy in any way. He and his manager Jaime helped us get a great deal in only a couple of hours. It was an overall great experience. More

Report | Print