Luis Jimenez
Luis Jimenez at Faulkner Buick GMC West Chester, INC.

Luis Jimenez

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.5
342 Reviews
4.5

342 Reviews

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342 Reviews of Luis Jimenez

August 17, 2025

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Have had great customer care and been loyal customer for 4.5 years with this dealership with some pros and cons with latest service: Pros: Ease of scheduling appt Prompt diagnosis/service/repairs Fri More

by pittsloan
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Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller

Aug 18, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for being a loyal customer over the past 4.5 years—we truly value your continued trust and support. We’re glad to hear that you had a positive experience with scheduling, prompt service, and our friendly staff during your recent visit. That said, we sincerely apologize for the inconvenience you experienced regarding the loaner vehicle and the car wash. We understand how frustrating it can be, especially with the distance you travel to visit us. While our current loaner policy is tied to warranty status, your feedback is important and has been shared with our management team as we continually evaluate ways to better serve all our customers—regardless of vehicle coverage. Regarding the car wash, you’re absolutely right—our goal is to deliver a complete and satisfying service experience, and it sounds like we missed the mark here. We appreciate you bringing it to our attention, and we’ll make sure it's addressed with our team. Your feedback helps us improve, and we hope to better meet your expectations on your next visit. Please don’t hesitate to reach out if there’s anything more we can do.

August 17, 2025

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Fualkner is not priced competitively in terms of service and parts. Simple items like tires are $100.00 over the market in the area. It makes impossible le to feel good about taking your vehicle to the de More

by rr
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Recommend Dealer
No

Other Employees Tagged: Leslie Hurst

Aug 18, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for your honest feedback. We understand how important pricing is when choosing where to service your vehicle, especially after the warranty period. We strive to provide quality service and genuine parts that meet the highest standards, which can sometimes impact pricing. However, we truly value your business and your concerns, and we’ll take your comments into consideration as we continually review our pricing and service offerings. If you’d like to discuss this further or explore any current specials or programs, please don’t hesitate to reach out.

August 14, 2025

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Faulkner always takes care of their customers. Always happy with the service they provide! Look no where else for your service and sales needs, we have purchased all our vehicles here and keep com More

by DW
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Recommend Dealer
Yes

Other Employees Tagged: Perry Bonifazi, Leslie Hurst, Rusty Miller , Vincent C

Aug 15, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the kind words and continued trust in Faulkner! We’re truly grateful for loyal customers like you and are thrilled to hear that you've had consistently great experiences with both our sales and service teams. It means a lot that you’ve chosen us for all your vehicle needs and keep coming back to familiar faces. We look forward to serving you for many more years to come!

August 10, 2025

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The service staff is always so professional and helpful. the entire organization makes us feel as though our business is appreciated. More

by DEIRDREDOYLE
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Recommend Dealer
Yes
Aug 11, 2025

Faulkner Buick GMC West Chester, INC. responded

Hi Deirdre, thank you for taking the time to leave a review for us at Faulkner Buick GMC of West Chester. We're happy we could meet your expectations!

August 06, 2025

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Leslie worked above and beyond to get my repairs done on the 2017 Sierra, including inspection and an oil change too! She pulled out all of the stops to get the repair costs within the quoted specifics. Tha More

by Rachel Kaja
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Recommend Dealer
Yes
Aug 08, 2025

Faulkner Buick GMC West Chester, INC. responded

Hi Rachel, Thank you so much for the fantastic review! We're thrilled to hear that Leslie went above and beyond to take care of your 2017 Sierra. She truly is a rockstar, and we’re lucky to have her on our team. We’ll be sure to pass along your kind words — they’ll mean a lot to her! Thanks again for trusting us with your vehicle. We’re always here when you need us!

July 15, 2025

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Everyone I had the chance to deal with was very courteous, informative, and professional. Very helpful! More

by ALLENMATTHEW768
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Recommend Dealer
Yes

Other Employees Tagged: Rusty Miller

Jul 16, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words. We're glad to hear that our team was courteous, informative, and professional throughout your experience. It means a lot to us that you found everyone helpful, and we truly appreciate you taking the time to share your feedback. We look forward to assisting you again in the future.

June 24, 2025

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Faulkner GMC dealership provided services with professionalism and grace. I will recommend this dealership for your future needs in servicing your vehicle. More

by judidav6
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Recommend Dealer
Yes
Jun 25, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words and recommendation. We're glad to hear you had a professional and positive experience with our team at Faulkner Buick GMC. Your support means a lot to us and we look forward to helping you with any future vehicle needs.

June 21, 2025

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They were very professional, courteous, and thorough throughout the process of repairing our car in a timely manner More

by DELTA283848
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Recommend Dealer
Yes
Jun 23, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Delta! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

June 14, 2025

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I shouldn’t have got this because I am a dealer but whatever. Here is a good review. More

by peteyjb56
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Recommend Dealer
Yes
Jun 16, 2025

Faulkner Buick GMC West Chester, INC. responded

Thanks for the honest review! We appreciate you taking the time to share your thoughts, dealer or not. If there’s anything we can do to make your experience even better, just let us know!

June 03, 2025

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Took my SUV in for an oil change and filter replacement. The staff was extremely friendly and helpful. I waited for my car instead of dropping it off. The waiting room was spacious and clean with free wifi. More

by dennisb
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Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller , Vincent Cavalcante

Jun 04, 2025

Faulkner Buick GMC West Chester, INC. responded

Hi Dennis, Thank you for taking the time to share your experience! We're glad to hear that your visit for an oil change and filter replacement went smoothly and that our team made you feel welcome and taken care of. It’s great to know you enjoyed the comfort of our waiting area, we try to make it as relaxing and convenient as possible for our guests. We truly appreciate your kind words and look forward to seeing you again for your inspection and hopefully helping you find that perfect truck when the time comes!

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