
Luis Jimenez
Service Advisor
Faulkner Buick GMC West Chester, INC.
705 Autopark Blvd.
West Chester, PA 19382
342 Reviews
Write a Review342 Reviews of Luis Jimenez
August 17, 2025
Have had great customer care and been loyal customer for 4.5 years with this dealership with some pros and cons with latest service: Pros: Ease of scheduling appt Prompt diagnosis/service/repairs Fri 4.5 years with this dealership with some pros and cons with latest service: Pros: Ease of scheduling appt Prompt diagnosis/service/repairs Friendly staff Cons: No loaner/shuttle service offered/available. Was told we weren’t eligible for loaner because our car was no longer under warranty. Disappointing to hear since Buick is rated as a highly reputable car dealership and feel all customers should be treated equally, regardless of warranty status, thus creating an inconvenient situation since we live almost an hour from dealership. Our previous car was a Subaru and dealer never disappointed offering loaners. Car was not washed after service which I believe is stated in your mission statement which is standard with all services More
Other Employees Tagged: Leslie Hurst, Rusty Miller
August 17, 2025
Fualkner is not priced competitively in terms of service and parts. Simple items like tires are $100.00 over the market in the area. It makes impossible le to feel good about taking your vehicle to the de and parts. Simple items like tires are $100.00 over the market in the area. It makes impossible le to feel good about taking your vehicle to the dealer for service beyond the warranty period. More
Other Employees Tagged: Leslie Hurst
August 14, 2025
Faulkner always takes care of their customers. Always happy with the service they provide! Look no where else for your service and sales needs, we have purchased all our vehicles here and keep com Always happy with the service they provide! Look no where else for your service and sales needs, we have purchased all our vehicles here and keep coming back to the same faces. More
Other Employees Tagged: Perry Bonifazi, Leslie Hurst, Rusty Miller , Vincent C
August 10, 2025
The service staff is always so professional and helpful. the entire organization makes us feel as though our business is appreciated. the entire organization makes us feel as though our business is appreciated. More
Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller
August 06, 2025
Leslie worked above and beyond to get my repairs done on the 2017 Sierra, including inspection and an oil change too! She pulled out all of the stops to get the repair costs within the quoted specifics. Tha the 2017 Sierra, including inspection and an oil change too! She pulled out all of the stops to get the repair costs within the quoted specifics. Thank you Leslie for being SUPER!!!! More
Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller
July 15, 2025
Everyone I had the chance to deal with was very courteous, informative, and professional. Very helpful! courteous, informative, and professional. Very helpful! More
Other Employees Tagged: Rusty Miller
June 24, 2025
Faulkner GMC dealership provided services with professionalism and grace. I will recommend this dealership for your future needs in servicing your vehicle. professionalism and grace. I will recommend this dealership for your future needs in servicing your vehicle. More
Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller
June 21, 2025
They were very professional, courteous, and thorough throughout the process of repairing our car in a timely manner throughout the process of repairing our car in a timely manner More
Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller
June 14, 2025
I shouldn’t have got this because I am a dealer but whatever. Here is a good review. whatever. Here is a good review. More
Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller
June 03, 2025
Took my SUV in for an oil change and filter replacement. The staff was extremely friendly and helpful. I waited for my car instead of dropping it off. The waiting room was spacious and clean with free wifi. The staff was extremely friendly and helpful. I waited for my car instead of dropping it off. The waiting room was spacious and clean with free wifi. Overall it was a great experience and I'll be back for an inspection as well as possibly purchase a truck in the future. More
Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller , Vincent Cavalcante