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Luis Jimenez
Luis Jimenez at Faulkner Buick GMC West Chester, INC.
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Luis Jimenez

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.5
333 Reviews
4.5

333 Reviews

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333 Reviews of Luis Jimenez

April 15, 2025

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Employee Rating

Leslie Hurst was efficient and helpful. The parts department found the part I needed right away and they got my car back on the road quickly. More

by MMBRODOWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller , Mike Borolla

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Apr 16, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great feedback! We're happy to hear Leslie Hurst and our parts department were able to assist you efficiently and get your car back on the road so quickly. We’ll be sure to pass along your kind words to the team. Don’t hesitate to reach out if there’s anything else we can do for you!

April 12, 2025

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Everyone in the service department treated me with respect. All questions were answered in a timely fashion. More

by philiplongo7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller

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Apr 14, 2025

Faulkner Buick GMC West Chester, INC. responded

Philip, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

March 16, 2025

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Great dealer and great service! Experienced team with unbelievable customer care. They are the absolute best!! More

by GTONY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Simonelli, Michael Strohmetz, Leslie Hurst, David Cutler, Dave McQuiston, Bernard Gunn, Rusty Miller , Vince

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Mar 18, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for the amazing review! We're so glad to hear that you had such a positive experience with our team. Providing exceptional customer care is our top priority, and it's great to know that it made such an impact on you. We truly appreciate your kind words and look forward to helping you again in the future!

March 15, 2025

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Service really bad sad they would look at it first thing in the morning They didn't look at it till the end of the day then gave a high price to look at it then we took it to another garage for half the p More

by Jeffrey s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 20, 2025

Faulkner Buick GMC West Chester, INC. responded

Hi Jeffrey, we're really sorry to hear about your experience and understand your frustration. It’s never our intention to provide anything less than excellent service, and we deeply regret that we didn’t meet your expectations. We appreciate you bringing this to our attention. Please reach out to us directly so we can look into the situation further and work toward resolving it. Your satisfaction is important, and we want to make things right for you.

March 13, 2025

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They offer great service. Prompt, knowledgeable and pleasant. Very reliable, clean and comfortable waiting room. More

by JONNAMCCOY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Simonelli, Brett Paden, Leslie Hurst, Rusty Miller

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Mar 14, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review! We're thrilled to hear you had a great experience with our service team. It's fantastic that you found our waiting room clean and comfortable, and we're glad we could provide prompt, knowledgeable, and reliable service. We look forward to serving you again in the future!

March 12, 2025

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always have a good experience when dealing with Faulkner Buicks service department. Good communication and fixed right More

by TSWEENEY20
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller

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Mar 13, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We're so glad to hear that you've had a positive experience with our service department. We strive to provide great communication and ensure that everything is fixed right the first time. We appreciate your feedback and look forward to serving you again!

March 11, 2025

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Service at the dealership has been completely satisfactory and the workmanship produced excellent results, exceeding expectations. More

by ewchurchv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Simonelli, Michael Strohmetz, Leslie Hurst, David Cutler, Dave McQuiston, Bernard Gunn, Rusty Miller, Brianna Holmes , Dan from bodyshop

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Mar 13, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful feedback! We’re thrilled to hear that your experience with our service department exceeded expectations and that the workmanship met your standards. We truly appreciate your trust and look forward to continuing to provide you with excellent service in the future!

March 10, 2025

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Unbelievable knowledge and professionalism. They kept me in the know which was greatly appreciated. This is the only service team that ever handle the repairs on my trucks. More

by GTONY0
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Simonelli, Michael Strohmetz, Leslie Hurst, David Cutler, Dave McQuiston, Bernard Gunn, Rusty Miller, Brianna Holmes , Vince from service

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Mar 11, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the amazing review! We’re thrilled to hear that our team’s knowledge and professionalism stood out to you. Keeping our customers informed is something we prioritize, so it’s great to know you appreciated that. We’re honored to be the only team you trust with your truck repairs, and we look forward to continuing to provide you with excellent service in the future!

February 21, 2025

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Everyone at faulkner is a pleasure to work with. They diagnose and fix the problems 100% everytime! I cant thank them enough!! More

by JBERARDI105
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brett Paden, Leslie Hurst, Rusty Miller

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Feb 24, 2025

Faulkner Buick GMC West Chester, INC. responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

February 12, 2025

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Great service and car repair completed on time and budget. Thank so much. Appreciated. Bye More

by JULIETATEANDGARYTATE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rusty Miller

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Feb 13, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for your great feedback! We're thrilled to hear that your car repair was completed on time and within budget. We truly appreciate your business and are happy to know you had a positive experience. If you need anything else in the future, don't hesitate to reach out. Take care, and we look forward to seeing you again!

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