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Luis Jimenez
Luis Jimenez at Faulkner Buick GMC West Chester, INC.
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Luis Jimenez

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.5
316 Reviews
4.5

316 Reviews

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316 Reviews of Luis Jimenez

October 31, 2024

Dealership Rating
Employee Rating

Everyone is kind and courteous. Leslie is especially thorough and astute. Service charges are reasonable. More

by DANIELGSALSBURY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller

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Oct 31, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Daniel! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

October 24, 2024

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Employee Rating

They were very helpful and efficient on short notice. A minor emergency on a long haul and they took us in quickly and did a great job. More

by MALONE.CATHY70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 25, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Cathy! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

October 22, 2024

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Employee Rating

Professional service. Comfortable facilities. Communication is effective, responsive and thorough. Saturday service hours are appreciated. More

by SPEERSMIKE70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rusty Miller

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Oct 25, 2024

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

October 07, 2024

Dealership Rating
Employee Rating

They were very professional and work was done fast and everything was great! Cashier was very friendly! More

by DMCCLURE318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst

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Oct 08, 2024

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Dmcclure! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

September 28, 2024

Dealership Rating
Employee Rating

Took too long. Kept in delaying without providing good reasons. Will not go back to them More

by ADSFORRAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller

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September 28, 2024

Dealership Rating
Employee Rating

They gave excellent service including good communication and helpful approach. I felt well taken care of. More

by erictheiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller , Vincent C

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Oct 01, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

September 12, 2024

Dealership Rating
Employee Rating

They did a great job servicing my Hummer EV SUV, putting on the D ring More

by PDSTANCIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 16, 2024

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Pdstancil! Please let us know if we can do anything else to help!

September 12, 2024

Dealership Rating
Employee Rating

Service department was very accommodating when I needed to reschedule service appointment. People were friendly. The whole process from beginning to end was very efficient. More

by Than111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller, Brianna Holmes

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Sep 16, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Than! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

September 06, 2024

Dealership Rating
Employee Rating

Basic oil change and tire rotation. No issues. Happy to patronize the dealer. Will go back again. More

by jec2669
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn

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Sep 10, 2024

Faulkner Buick GMC West Chester, INC. responded

Thanks jec, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

September 01, 2024

Dealership Rating
Employee Rating

Leslie is the best, all the people are friendly and willing to help with anything I ask, like retrieving my phone out of my car. Great group of people. More

by Munchkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Simonelli, Michael Strohmetz, Leslie Hurst, David Cutler, Dave McQuiston, Bernard Gunn, Rusty Miller, Brianna Holmes , Michelle

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Sep 04, 2024

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

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