Luis Hernandez
Luis Hernandez at Kia Downtown LA

Luis Hernandez | Page 15

Internet Sales Consultant

Kia Downtown LA

1945 Figueroa Street
Los Angeles, CA 90007

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4.4
174 Reviews

Languages Spoken

English English

Spanish Spanish

4.4

174 Reviews

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174 Reviews of Luis Hernandez

September 12, 2023

Dealership Rating
Employee Rating

The whole team is great! They made the process easy and got me the best deal possible. More

by amador01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 03, 2023

Kia Downtown LA responded

We're so grateful for your 5-star review! It means a lot to us to hear that you're happy with our work. We're always committed to providing our customers with the best possible experience, and we're glad that we were able to meet your expectations.

September 10, 2023

Dealership Rating
Employee Rating

This was an excellent dealership - very friendly. Luis and Elias were extremely helpful. Gilbert in finance was very thorough and caring. I would highly recommend this dealership. More

by kiranmanthani
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eliezer Hernandez

Oct 03, 2023

Kia Downtown LA responded

Thank you so much for the 5-star review! We're so glad to hear that you had a great experience with us. We appreciate your business and hope to see you again soon.

September 04, 2023

Dealership Rating
Employee Rating

Horrible customer service. My car has been there since 1/2023 & it's now 9/2/23. More

by cindyhod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

September 04, 2023

Dealership Rating
Employee Rating

Luis is an awesome salesman. It was very easy to decide to buy the car. Did not have to wait along time. When we got to dealer car was already waiting for us. More

by JGDCS56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 03, 2023

Kia Downtown LA responded

Thank you so much for the 5-star review! We're so glad to hear that you had a great experience with us. We appreciate your business and hope to see you again soon.

August 23, 2023

Dealership Rating
Employee Rating

Great job great job great job great job great job great job great job Ty More

by laxer0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 18, 2023

Dealership Rating
Employee Rating

They didn’t tell me or show me where I can wait or rest. I just waited 3hrs outside in hot weather. And they didn’t tell me specifically what how they change system or upgrade. They just gave me a paper wha More

by BRANDONMOM423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

August 14, 2023

Dealership Rating
Employee Rating

It was a really good visit. I went in with no appointment they helped me in no time. It was a super smooth process. I will 100% come back and visit when my car is due to service More

by YOUSSEF_MOURAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2023

Kia Downtown LA responded

We're so glad to hear that you had a great experience with us! Thank you for taking the time to leave us a 5-star review. We appreciate your business and we hope to see you again soon.

August 11, 2023

Dealership Rating
Employee Rating

Since the beginning of contacting Luis over the phone he was very helpful and gave me a good deal. Luis and Eli made my car buying experience easier and I was able to get the car and deal we wanted! More

by Lulu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eliezer Hernandez

Oct 02, 2023

Kia Downtown LA responded

We're so grateful for your 5-star review! It means a lot to us to hear that you're happy with our work. We're always committed to providing our customers with the best possible experience, and we're glad that we were able to meet your expectations.

August 04, 2023

Dealership Rating
Employee Rating

Very nice reps and helpful they work with you to obtain the car you want More

by lauraaldana1978213
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 02, 2023

Kia Downtown LA responded

Thank you for the kind words! We're so happy to hear that you're satisfied with our service. We take pride in providing our customers with the best possible experience, and we're always looking for ways to improve.

July 29, 2023

Dealership Rating
Employee Rating

They were very helpful and was willing to work with you to get car you want for a price you can afford. I've already recommended them to my friends More

by dwightpierce35
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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