Check out Luis Hernandez's reviews on DealerRater

October 15, 2023

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Employee Rating

Good customer service and the people where great and I love coming to kia good experiences love coming to kia good experiences More

by MARKKENNEDYJR335

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Omari King, Daniel Espinoza, Chris Alaverdyan, Adalid Lopez, Raymond Vanegas, Adam Kim, Eliezer Hernandez, Jordan Elreda, Roxana Munoz

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October 09, 2023

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Rapid attentive and provide a solid loaner hassle free. A world class service center that works! A world class service center that works! More

by SPIKE90403

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Maya Fakih

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October 08, 2023

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Employee Rating

The service center needs better communication with each others departments. My car returned in a worse condition than it was already in. others departments. My car returned in a worse condition than it was already in. More

by Mr.Oscar C.

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Jordan Elreda , Desiree

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October 04, 2023

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Employee Rating

Excellent service. Everything was very organized and efficient. My car was serviced in a timely manner. Everything was very organized and efficient. My car was serviced in a timely manner. More

by Kamactress222

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Maya Fakih, Daniel Espinoza

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October 02, 2023

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Employee Rating

The staff are fast, efficient, knowledgeable, helpful and very friendly. I didn’t have to wait long until the new lease was signed. very friendly. I didn’t have to wait long until the new lease was signed. More

by luvinafr

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marlene

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Oct 02, 2023 -

Kia Downtown LA responded

Thank you so much for your kind words! We are so glad to hear that you had a great experience with us. They are all valuable members of our team, and we are proud of the work they do to provide our customers with the best possible service. We are always looking for ways to improve our processes, and your feedback is very important to us. We appreciate you taking the time to share your experience with us. We are always here to help, so please don't hesitate to contact us if you have any questions or needs in the future.

October 01, 2023

Dealership Rating

Employee Rating

The sales person was great. The finance person was not so great. He rushed through the paper work. Also, this was my first time leading a vehicle and had lots of questions that The finance person was not so great. He rushed through the paper work. Also, this was my first time leading a vehicle and had lots of questions that seemed to annoy him. Many went unanswered. Left a bit confused. Great car though and again the sales person was wonderful! More

by JAMZIPP

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

No

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September 30, 2023

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Thank you for the service the service was real good and I really appreciate everything really appreciate everything More

by TRENTCHILDS96

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Omari King, Daniel Espinoza, Chris Alaverdyan, Adalid Lopez, Raymond Vanegas, Adam Kim, Eliezer Hernandez, Jordan Elreda, Roxana Munoz

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Oct 02, 2023 -

Kia Downtown LA responded

Thank you so much for your kind words! We are so glad to hear that you had a great experience with us. They are all valuable members of our team, and we are proud of the work they do to provide our customers with the best possible service. We are always looking for ways to improve our processes, and your feedback is very important to us. We appreciate you taking the time to share your experience with us. We are always here to help, so please don't hesitate to contact us if you have any questions or needs in the future.

September 28, 2023

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Louis was very knowledgeable answered all my questions made buying experience smooth whole experience was goog made buying experience smooth whole experience was goog More

by prefectmatchwest

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Oct 02, 2023 -

Kia Downtown LA responded

Thank you so much for your kind words! We are so glad to hear that you had a great experience with us. They are all valuable members of our team, and we are proud of the work they do to provide our customers with the best possible service. We are always looking for ways to improve our processes, and your feedback is very important to us. We appreciate you taking the time to share your experience with us. We are always here to help, so please don't hesitate to contact us if you have any questions or needs in the future.

September 25, 2023

Dealership Rating

Employee Rating

Estoy muy satisfecho con mi compra, De Niro hybrid , Es muy cómodo amplio reúne todo lo que buscaba además del ahorro en $$ para combustible muy cómodo amplio reúne todo lo que buscaba además del ahorro en $$ para combustible More

by CALIFORNIASOLARPANELS

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Daniel Espinoza

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Oct 02, 2023 -

Kia Downtown LA responded

Thank you for the kind words! We're so happy to hear that you're satisfied with our service. We take pride in providing our customers with the best possible experience, and we're always looking for ways to improve.

Oct 03, 2023 -

CALIFORNIASOLARPANELS responded

En realidad estoy muy satisfecho con la compra que realice en Kia Downtown LA, primero busque los review en internet del Kia Niro Hybrid y todos fueron muy positivos. El vehículo es muy cómodo es como un SUV pequeña, muy amplia por dentro, económico en gasolina del 1 al 10 le pongo un 10, anteriormente compre un Forte y me salió excelente creo mucho en esta marca de autos tiene muy buenos ingenieros que han logrado crear vehículos fuertes. El Kia Niro Hybrid es un vehículo excelente.

September 25, 2023

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Employee Rating

Very good service everything is very organization the kia soul run great thanks to the people at the dealerships soul run great thanks to the people at the dealerships More

by garciacelia1134

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Daniel Espinoza, Adalid Lopez, Raymond Vanegas, Adam Kim, Roxana Munoz

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Oct 02, 2023 -

Kia Downtown LA responded

Thank you so much for your kind words! We are so glad to hear that you had a great experience with us. They are all valuable members of our team, and we are proud of the work they do to provide our customers with the best possible service. We are always looking for ways to improve our processes, and your feedback is very important to us. We appreciate you taking the time to share your experience with us. We are always here to help, so please don't hesitate to contact us if you have any questions or needs in the future.

Luis Hernandez | Page 13

Internet Sales Consultant

Kia Downtown LA

174 Reviews of Luis Hernandez

Dealership Inventory (586 Vehicles)