Lucius Ulett
Lucius Ulett at Acura of Berlin

Lucius Ulett

Sales Manager

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

4.7
42 Reviews

Resident of Manchester, CT, family man; appreciate all sports. Dream Team at Acura of Berlin… Love what I do and enjoy lasting relationships with our customers.

4.7

42 Reviews

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Dealership Experience

4 yrs

Industry Experience

11 yrs

Specialties & Trainings

A1 customer service, making you buying experience one to remember…

42 Reviews of Lucius Ulett

February 15, 2025

Dealership Rating
Employee Rating

The car was as described online, the sales team did not try to pull and “fast ones”, and they were respectful of my time. Would go back again. More

by NICKPLESCIA44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

February 11, 2025

Dealership Rating
Employee Rating

I must say that Acura of Berlin is very welcoming! It was my first time stepping in this dealership and it was very clean. It was my first time even considering the Acura brand. The hospitality and gu More

by NIQUE25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Pompei, Tom Suchojad

Feb 11, 2025

Acura of Berlin responded

We are so glad that Lucius and Tom had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Eric Diaz General Manager 860-829-3787

January 20, 2025

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Employee Rating

Outstanding dealership. The sales professional, Raj, knew the 2025 MDX, showed me all the options, got me a great deal. Lucius, the sales manager, worked hard to get me s More

by THOMASRGERARDE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Suchojad, Navaraj Sankar

Jan 20, 2025

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Thomas, for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

January 18, 2025

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Employee Rating

Didn’t keep us updated on the process at all. Super unprofessional. Wouldn’t recommend. More

by Hampsterdance65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 15, 2025

Acura of Berlin responded

I’m sorry to hear that you felt our communication didn’t meet your expectations. We always strive to keep our customers informed throughout the process, and I’d like to understand more about your experience. Could you please provide more details about your visit? Additionally, I want to ensure we had the correct contact information on file—did you have a preferred method of communication (call, text, or email) that we may have missed? We take feedback seriously and are always looking for ways to improve, so I’d appreciate the opportunity to address your concerns. Please feel free to reach out to me directly at your earliest convenience. We’re committed to providing a professional and transparent experience for all our customers. Best regards, Eric Diaz General Manager Acura of Berlin

January 07, 2025

Dealership Rating
Employee Rating

I haven’t purchased a car in 9 years and wasn’t sure what to expect, but Acura of Berlin was the best experience I can recall! More

by BRENDENLUDDY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Suchojad

Jan 07, 2025

Acura of Berlin responded

Hi Brenden: Thank you so much for choosing Acura of Berlin! Please let us know if we can be of any more assistance. Eric Diaz General Manager 860-829-3787

December 22, 2024

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Employee Rating

Exceptional customer service received by Lucius, Leo and Tom. They are personable, professional, knowledgeable, a pleasure to work with and let you feel at ease. Leo “the best sales person ever. Job well d More

by OMINICORN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Suchojad, Leonard Pascual

Dec 22, 2024

Acura of Berlin responded

Here at Acura of Berlin, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Eric Diaz General Manager 860-829-3787

December 09, 2024

Dealership Rating
Employee Rating

The whole team at Acura of Berlin is amazing, but I’ve had the distinct pleasure of working with Jim Pompei to get two beautiful MDXs. I can’t speak highly enough about my experience with Jim and Acura of More

by bryceevanswilson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 10, 2024

Acura of Berlin responded

Bryce, Thank you for taking the time to share your thoughts on working with Jim and our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

November 29, 2024

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Employee Rating

Excellent experience! I came from out-of-state and traded my vehicle for another pre-owned vehicle on the lot. I worked with Lucius over the phone before driving there, an More

by FLORIOSJ
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Suchojad, Leonard Pascual

Dec 01, 2024

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

November 24, 2024

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Employee Rating

Recent service experience, greated by Brian upon arrival and he was informed of my appointment. I was provided a complimentary service and tire rotation accordingly. Very good experience and quick turn aro More

by rgiuditta
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Brandon Hines

Nov 26, 2024

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

November 19, 2024

Dealership Rating
Employee Rating

Tom, Lucius, and Leo were great to work with. Easy to work with and I like that I was able to handle most of the details beforehand so I didn’t spend my whole day at the dealership, even though i More

by NINABLAIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Leonard Pascual

Nov 19, 2024

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

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