Lucas Kay

My experience was great. Luke was very courteous and helped me with changes to my contact information. I didn't wait long with the initial greeting stage. Love the n Luke was very courteous and helped me with changes to my contact information. I didn't wait long with the initial greeting stage. Love the new waiting area. I waited less than an hour for my service, which was nice. Thank you for being great in the customer service area and not just sales!! #appreciated More

by TiGi Verified Customer Verified Customer

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Excellent service and support. Luke, my service advisor was great in making sure all my needs, concerns and questions were met. I will definitely continue to use this as my service Luke, my service advisor was great in making sure all my needs, concerns and questions were met. I will definitely continue to use this as my service location for all 4 of my Dodge vehicles. More

by Wilson Reyes-Aguirre Verified Customer Verified Customer

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They do a great job in thervice department. They listen attentively and address any concerns. They listen attentively and address any concerns. More

by 3djedi71 Verified Customer Verified Customer

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I have a 2023 Hellcat Redeye Super Stock. I looked into having the Direct Connection Stage 2 Kit installed. The closest one to me was Olathe Dodge Chrysler Jeep RAM. I dealt with a guy named I looked into having the Direct Connection Stage 2 Kit installed. The closest one to me was Olathe Dodge Chrysler Jeep RAM. I dealt with a guy named Jesse Venzor. The first time I talked to him, he seemed to be a nice guy, but it was just a coverup for what was to come. We told him we lived in Wichita, Kansas and were about 3 hours away, and them being a Power Broker for Direction Connection, I asked him if we had the Stage 2 Kit installed, could I have it serviced in Wichita at my dealership if we had any issues. And if not, then I'm not interested. Jesse told me, "No problem, buddy. Your dealership can take care of all that stuff/warranty. The software, the pulley, everything. Anything that they installed, could be done in your town." We had the kit installed. On our way to pick the car up, we got gas and decided to call Jesse one more time, while recording, and specifically asked him, if my car breaks down after you guys do the installment, I can take it to my dealership? The warranty will cover the pulley, the software? And he told me, anything related to what they've done is covered through Direct Connection. He told me again, "Don't worry, buddy. When are you going to get here?" We live in a one-party consent state. I recorded him for proof of what he’s been stating to me before the deal. When we picked up the car, the mechanic showed me how to run the touchscreen, & all the work he did. His name was Abraham, a nice man. I asked Jesse again, with the service, if we have any problems, he already stopped me, and said yes, Joe, don't worry about it, you can have it serviced at your dealership. He knew that was an issue, because we couldn't afford to have the car towed to them for any warranty, if it occurred. We got our credit card to pay the $5190.59. Before we handed the card to him, I wanted to make sure exactly that we were charged, as agreed. I asked him for my warranty papers, anything related to the work they've done, basically the contract. He said the only thing he was allowed to give me was the receipt showing the payment. I told him it didn’t sound right, and that he needed to give me something before I signed. I told him I wanted copies of the 3 pages that he would not turn loose of. He told me he couldn't do that, that it was confidential and it was for their records, and didn't have anything to do with the customer. I read the service invoice that they turn into Dodge. The first thing I read was a bold-face lie, saying, "Customer states check for poor performance." I told Jesse I wasn't going to sign it because I never stated that. I told him that I'll pay the bill, and that's it. He said I need to sign those papers before he releases the car. I was over three hours away from home. They held me hostage. I was going to correct the false statement. What I wrote with pen was, "Owner did not state this." Once I did that, he looked eager to take the invoice away from me that I wrote on. He spoke with one of the two ladies that was there and took our payment. I quickly took my phone out, took a picture of the statement because he did not give me a copy of what I had written in, he looked at me and said, "You're a nice piece of work. You were a pleasure to work with." And, of course, I got no paperwork except for the payment that they took. So I don't know what the other papers were that I signed. As soon as we left, 5 miles out, the car started fuming up inside the cab. Called them, talked to Jesse. He told me they didn't do anything to the fuel and he hung up on me. I called back again, no answer. Was forced to drive it back to Wichita with the windows down. Called numerous times the next morning and left messages for Lucas, the service mgr, and the general mgr. No returned calls. Jesse lied to us about the warranty to make a sale. I kept the recording and call logs as proof. We're going to report it to the Federal Trade Commission to investigate. More

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You had our car 2. 5 days for diagnostics. After failing to get our car done the first day it should have been a priority of yours on day two. When you still had not don 5 days for diagnostics. After failing to get our car done the first day it should have been a priority of yours on day two. When you still had not done the diagnostics the second day I was not pleased to say the least.. More

by Bernie Verified Customer Verified Customer

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After getting recommendation for new tires (knowing I had gotten new tires just a few months earlier) he told me it was because they were too tall and rubbing on something in inner fender well. Took it bac gotten new tires just a few months earlier) he told me it was because they were too tall and rubbing on something in inner fender well. Took it back to the tire shop and got new tires in correct size. More

by wdenham0 Verified Customer Verified Customer

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This was the third time I’ve taken my truck here to solve a starting issue. In the 3 times the truck has been in the shop I’ve paid $999.00 in diagnostic fees. $1,221.13 in repairs. $1,559.00 in rental car f a starting issue. In the 3 times the truck has been in the shop I’ve paid $999.00 in diagnostic fees. $1,221.13 in repairs. $1,559.00 in rental car fees and my truck never got fixed. The last time I took the truck in they said they couldn’t figure out what was wrong with it. I had no choice but to take it somewhere else where they tested the starter and it ended up being a bad starter. Dealership is taking no responsibility for a lousy diagnostic. More

by alecjnf Verified Customer Verified Customer

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Chris was great to work with. Greeted me right away and kept me updated on when it would be completed. Greeted me right away and kept me updated on when it would be completed. More

by LAURA.CATHERINE1482 Verified Customer Verified Customer

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Very professional and on time Lucas is exceptional in communication and set expectations as well as friendly communication and set expectations as well as friendly More

by SUNSCAPE75 Verified Customer Verified Customer

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Haven't had my Jeep very long and was frustrated when a dash light came on. Took it in, and thankfully they were able to get everything covered under warranty. Was in and out in a couple hours dash light came on. Took it in, and thankfully they were able to get everything covered under warranty. Was in and out in a couple hours More

by JLadd4420 Verified Customer Verified Customer

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