Lucas England

BEWARE Will never trust this dealer after their service dept failed to perform all service work claimed on the work order and final invoice. It is frustrating when you can no longer be sure your oil was ch dept failed to perform all service work claimed on the work order and final invoice. It is frustrating when you can no longer be sure your oil was changed, your spark plugs replaced, your tires rotated or any other work you pay for was completed as billed when you pick up your vehicle unless you have some way to actually verify the work was completed. This appears to be a systemic problem with this dealer as one service tech explained to me that he checks for some things he can verify and sends the vehicle back to service a second time before telling the customer they are finished. This was not my first experience with thinking they had not done what they claimed, just the first time I could actually prove it as I had used a permanent marker before service. Yes, they comped me, but that hardly restores trust that any work they claim is done, was done, if I cannot verify everything myself. More

by loki1951 Verified Customer Verified Customer

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Jeff was so helpful even though I came close to closing. He was able to help fix our issue and explain everything that I needed to have done and the cost. Jeff kept me informed throughout the whole process. He was able to help fix our issue and explain everything that I needed to have done and the cost. Jeff kept me informed throughout the whole process.. If I ever need anything I will be back. More

by tammy.carson2009 Verified Customer Verified Customer

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They did good work it was very fast. They kept me informed. Thank you very much They kept me informed. Thank you very much More

by oosie1997 Verified Customer Verified Customer

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Came in to schedule a recall and had no problem. Appointment went well.waited for my car. Was done on one hour. Appointment went well.waited for my car. Was done on one hour. More

by Papacarl7 Verified Customer Verified Customer

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I spent over $800 and my truck isn't fixed. They didn't want to listen about refunding part of my labor that didn't work. Not very pleased, plus 6 times needed to go to shop is a lot of my They didn't want to listen about refunding part of my labor that didn't work. Not very pleased, plus 6 times needed to go to shop is a lot of my time wasted. Scott Mosser More

by scottmosser Verified Customer Verified Customer

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Customer service was fantastic…. .could not asks for more……did a great job on can …was so nice one of your . Associates vacuum the front mats of the’ car dr really appreciated …thank .could not asks for more……did a great job on can …was so nice one of your . Associates vacuum the front mats of the’ car dr really appreciated …thank you More

by PATBARBERA Verified Customer Verified Customer

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I had a good experience. Everything was explained and I was kept informed of progress. Everything was explained and I was kept informed of progress. More

by john.mccarty Verified Customer Verified Customer

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Car was done as promised in a timely manner. Excellent communication between the service writer and myself. Excellent communication between the service writer and myself. More

by bayer143 Verified Customer Verified Customer

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I can’t express my gratitude enough for how this whole repair experience went down. I would’ve done this sooner, but I’m still in a very difficult point right now with my husband being in the hospital wit repair experience went down. I would’ve done this sooner, but I’m still in a very difficult point right now with my husband being in the hospital with a serious illness. Lucas was very easy to communicate with, a great problem solver and a very caring and compassionate person. I had to have my truck flatbeded from the hospital parking lot to the dealership. He called me first thing in the morning to let me know that it was there and they were looking at it. In the meantime, he also set me up with a loaner from the dealership. He had the truck diagnosed and fixed within a day, but Lucas still took it for one more test drive to make sure it was good to go. Then to top it off, he arranged to have someone drive the truck back out to me at the hospital and take the loaner car back. This was the best experience I’ve ever had at a Chevy dealership. The icing on the cake was that this was all covered under warranty, so it didn’t cost me a dime. I will probably go out of my way to have any future service done here even though it’s not close to my home. I was only there because of being at the hospital every day. Kudos to Lucas and the team there at Heiser. You have a true gem. More

by fran.kerrigan Verified Customer Verified Customer

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Everything went fine he listen and he helped me out Also the finance manager was good he helped me out too the finance manager was good he helped me out too More

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