Lucas Bragg

We were the last sale of the day at lithia hyundai and were hurried out the door. I ended up having to pay for a body shop inspection due to the car having damage shown on the carfax and the bed being rem were hurried out the door. I ended up having to pay for a body shop inspection due to the car having damage shown on the carfax and the bed being removed, didn't get the floor mats or second key that was communicated as being at the dealer by the salesman. Should have had the sales manager put it in writing that these were things they were committed to. Bad customer service, bad experience all around. I would not buy another car from them and will not tell people I know to do so either More

by CHARLIEDEAN152 Verified Customer Verified Customer

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Luke was great and really helped us out buying our first vehicle, but the company had promised to send us all of the documents we had signed via email and we have yet to receive any of them a month later ev vehicle, but the company had promised to send us all of the documents we had signed via email and we have yet to receive any of them a month later even after emailing about it as well. Get your paperwork while you’re there. :/ More

by BRIBURCH191 Verified Customer Verified Customer

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Good and bad. Lucas is awesome. Service department needs work. Communication with them is terrible Lucas is awesome. Service department needs work. Communication with them is terrible More

by CKRAEMER90 Verified Customer Verified Customer

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They had what I needed but the price was more than I expected. Overall not bad. expected. Overall not bad. More

by JWOSBORN Verified Customer Verified Customer

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The service center did a fantastic job of correcting an issue with the hood of my car. issue with the hood of my car. More

by MARYSHERMAN2021 Verified Customer Verified Customer

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Wonderful dealership. Sales persons were super helpful and nice. And they drove the new vehicle to us 75 miles. Offered detailed help with all the features getting me in m Sales persons were super helpful and nice. And they drove the new vehicle to us 75 miles. Offered detailed help with all the features getting me in my new car. We love our 2025 Santa Fe. Such beautiful and fun car for family of 4! Highly recommend the vehicle and this dealership. More

by NOTARY Verified Customer Verified Customer

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The experience was good except for dealing with Ryan the closer. We were given an offer on our trade-in one day and the next day it was substantially lower “because the book changed”. He also refused to hol closer. We were given an offer on our trade-in one day and the next day it was substantially lower “because the book changed”. He also refused to hold the car until the next day with a $5,000 deposit on our credit card until we could come back with a check. So he had a salesman drive to our house at night to pick up a check. If this company policy, it’s incredibly off-putting. Lucas, on the other hand, did a great job. More

by EMCNEILL0 Verified Customer Verified Customer

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I felt like I was constantly being ripped off and tricked out of nickels and dimes. First off, having one price online, then 10% markup window sticker is old time car dealer trick xx. Obviously looking out of nickels and dimes. First off, having one price online, then 10% markup window sticker is old time car dealer trick xx. Obviously looking for suckers. Salesman response “well, if you saw something less online, we can MAYBE honor it. Flimsy. Your $1000 dealer add on for whatever you made up on paint and seat treatment is just a joke. NOBODY could explain what it was, just brushed it off like they knew it was a “necessary scam”. And my car is Matte - did you really coat it? Was it specialized for Matte? I asked for proof and just got himms and haws. This is sad salesmanship and a embarrassment to your dealership. I paid cash, did not authorize my credit run, and they did illegally anyway. after all done, I realized I bought one of the most expensive cars on lot, and it didn’t have floormats. When I asked one of the 3 people selling it to me, the response “oh yeah, some don’t - we complained about that already”. No solution, just shirking responsibility. Maintenance comes with the car, now I get constant emails telling me to “come in for good deal $200 first maintenance”. To be honest, I dread coming in to your dealership again and getting harassed to buy things not necessary… I may just drive to carson city to avoid. More

by BUCKROBERT Verified Customer Verified Customer

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Great car . Is and always be my last car.easy to get in and out of plenty of room Is and always be my last car.easy to get in and out of plenty of room More

by Laura Verified Customer Verified Customer

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Everyone was very cordial and professional. Luke was very helpful in helping me define just what I wanted in my next vehicle. Luke was very helpful in helping me define just what I wanted in my next vehicle. More

by PATSYBEE Verified Customer Verified Customer

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