Lou Whitener | Page 2

No pressure, considerate of my time, and extremely professional! Thank you Lou & Joel! I love my new X5! professional! Thank you Lou & Joel! I love my new X5! More

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What a mistake. Went to BMW of Main Line for convenience. I paid for inspection, new tires and an alignment. As soon as I left the lot, got an error message. Turns out, the back tires were out of alignmen I paid for inspection, new tires and an alignment. As soon as I left the lot, got an error message. Turns out, the back tires were out of alignment. Wonder what I paid for? I will take the time to drive to Devon or Otto’s next time. I was at the dealer for 6 hours for an inspection. More

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Great purchase and salesman. This was my second purchase from this dealership. We recommen to family and friends and coworkers from this dealership. We recommen to family and friends and coworkers More

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Purchase a brand new 2019 on June first week car was in shop for a week when returned paint was chipped over front window shield shop for a week when returned paint was chipped over front window shield More

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I would not recommend BMW period. I am former Lexus and most recently a Mercedes owner and have never had the problems with them as I have had with BMW. The electronics system has never worked right from most recently a Mercedes owner and have never had the problems with them as I have had with BMW. The electronics system has never worked right from day one, the passenger safety bad warning has Constantly come on even after my last service visit just seven months ago after I specifically asked that it be fixed. The issue with the rims is a nightmare. Two of my closest friends recently left BMW for a Range Rover and a Mercedes because of feeling being gouged by service and rim issues. Please feel free to call me if you want further discussions. More

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Great people My experience is always extremely professional, concise, timely and extremely polite. Everyone I have come in contact with has treated me with the upm My experience is always extremely professional, concise, timely and extremely polite. Everyone I have come in contact with has treated me with the upmost respect and consideration. I would recommend these people to everyone! Ernesto in the service department goes beyond excellence in his ability to handle customers. More

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X5 Purchase I was able to negotiate the entire deal over emails and was able to get a great price in an efficient manner. These two individuals are exceptional t I was able to negotiate the entire deal over emails and was able to get a great price in an efficient manner. These two individuals are exceptional to work with and are focused on providing the very best service. More

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Horrible Lease Return The loopholes encountered at this dealership proves absolute corruption corrupts absolutely. I purchased a special contract when signing for the lease The loopholes encountered at this dealership proves absolute corruption corrupts absolutely. I purchased a special contract when signing for the lease to cover all scratches to the vehicle along with tires. Guess what? I had to pay $600 for two tires because low treads are not covered and $100 for scratches to the bumper because scratches on the bumper are not covered. Don’t forget to pay the $350 to the bank for the lease return. I am sorry but the dealership never placed these loopholes in writing. They are about soaking more money out of a client. BMW is “the ultimate driving machine” but the personnel are just machines. No hearts and souls !!!!!!😡The only employees who treated me with compassion were Lou Whitener in Sales and Debbie Schmidt in Service. More

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Service on my 550 i The service adviser Adam was very knowledgeable about my BMW 550i.He suggested many service needs that should be addressed for my car due to my milea The service adviser Adam was very knowledgeable about my BMW 550i.He suggested many service needs that should be addressed for my car due to my mileage.He answered all my concerns and questions. More

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CPO 2016 BMW Positive experience from the moment of walking in the door. Lou is a real pleasure to deal with through the whole experience. Her attention to all the Positive experience from the moment of walking in the door. Lou is a real pleasure to deal with through the whole experience. Her attention to all the details on the car were above and beyond. Also, appreciated her willingness to be straight to the point and help you find exactly what your are looking for. More

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