Lou Whitener | Page 4

I read reviews of BMW main line through dealerrater and read a review where someone from Maryland went to Philly to get their BMW. Since we are from Delaware, we felt good knowing that BMW main line deals read a review where someone from Maryland went to Philly to get their BMW. Since we are from Delaware, we felt good knowing that BMW main line deals with out of state customers. We dealt with Lou Whitener, and she is awesome (one of the best and most knowledgeable CA's) I have dealt with. She took the time to find out our needs and did a great job of finding out the right car. It was not available but she found it in another state and got it the next day. Most of the info was shared over the phone and we just went there to finalize the deal. Lou was very prompt in calling me and letting me know where we are exactly in the process. The day we went to get the car, my wife was not feeling well and Lou was kind and nice enough to get her a good cup of tea ( this kind of customer service makes a big difference). She had everything ready for us and we just had to sign the docs and talk with the finance manager. This is where Frank comes in. The best and most friendly finance manager I have ever dealt with, he was very good with numbers and did everything to make sure we get the rate we wanted. Also was able to explain numbers to us in a manner which is easy for us to understand. No pressure at any moment.... It was a breeze. Once we signed the papers Lou, took the time to explain everything about the car and even help us set up the subscription for out satellite radio. She was extremely patient and did not rush us at all, she wanted to make sure we were comfortable with the car and that my wife was comfortable and understood each and every function and buttons. What was even better was that she called the next day to follow up and make sure that we were doing ok with the car and if my was was feeling better and if she could answer any other questions, this was a great touch of customer service over and beyond. If you are in the market for a car go to this dealership, I think you will get the best deals, but more importantly you will be treated as a person and not just another customer by these warm, friendly and professional people. I did go to other dealerships around in PA and DE, but none came close to BMW mainlines price and customer service. More

Report | Print

This was the first BMW I've ever purchased. My experience with BMW Mainline was outstanding. I actually took the train from Maryland to PA to buy from them versus the BMW dealership 5 minutes from experience with BMW Mainline was outstanding. I actually took the train from Maryland to PA to buy from them versus the BMW dealership 5 minutes from my house. My sister bought her BMW from Mainline a few months earlier, and after hearing the incredible deal and extent to which the staff took care of her, made me want to deal with them as well. Lou and Frank were both very attentive and handled everything for me. This was the easiest car sale I have ever been through. The dealership gave me a price that no other BMW dealership could offer. They went through my car from bumper to bumper and explained everything to me. I will certainly be buying my next BMW from Lou and Frank as well. Thanks so much!!! More

Report | Print

My wife and I were looking to trade in our cars and get a new one. Lou Whitener devoted an extraordinary amount of time to assess our needs and give us exactly what we were looking for. Lou and the other s new one. Lou Whitener devoted an extraordinary amount of time to assess our needs and give us exactly what we were looking for. Lou and the other staff members who helped with the process gave Class A service; I would recommend them in an instant. More

Report | Print

I have bought six cars from this dealership. My last two bought from Lou Whitener. They are extremely professional, thorough, and responsive. I recommend this dealership highly. bought from Lou Whitener. They are extremely professional, thorough, and responsive. I recommend this dealership highly. More

Report | Print

I have purchased new cars since 1968/ This was my second new lease from this dealership. Prior lease was very good experience with sale and service. The new lease was an outstanding occasion with respect to new lease from this dealership. Prior lease was very good experience with sale and service. The new lease was an outstanding occasion with respect to information, price, special promotions, selected features and early delivery. Several follow-up calls were made by Lou Whitener to ensure that I could properly operate the navigation system. More

Report | Print