Lorraine De La Isla | Page 2

15 words about this dealership idk im just using filler words to get the review done words to get the review done More

by reecepolly.polly Verified Customer Verified Customer

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Gloria did a wonderful job helping find the right car. She was thorough with explaining the prices would come to and through in a free detail. Overall, she is a great person to come to. She was thorough with explaining the prices would come to and through in a free detail. Overall, she is a great person to come to. More

by Jeff Canare Verified Customer Verified Customer

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Oaks Kia is a great place to find the car you need. Amazing customer service throughout the process. Amazing customer service throughout the process. More

by BernardAntwi Verified Customer Verified Customer

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The people are nice. Dom knew a lot of facts about the car and offered his help in navigating this new technology, which was great as the tech in these newer cars can be Dom knew a lot of facts about the car and offered his help in navigating this new technology, which was great as the tech in these newer cars can be extensive and difficult to absorb. However, I made a huge mistake in allowing his explanation of the VIP program to suffice in my decision to get it. I should have asked more questions, or gotten more details. The details of said program are not as good as I was assuming. (I live too far away to get free pick up and delivery, and the oil change feature is only applicable to non-synthetic oils. Kia uses synthetic oil in all of their cars, as most do. Imagine me having a power train warranty claim and Kia discovers that a non recommended oil was used in the car. Instant denial of claim) Also Lorraine was also nice to speak with and a pleasant person. But again, my mistake, of not reading the specifics of the extra warranties, and now I must go through the process to cancel them. We also had questions about the sale contract, specifically the extra 1K allowance for our trade doesn't appear in the document showing balance due. I have had difficulty making contact with her by phone. (She did reach out once, but I was in the car and didn't have the documents with me. She attempted to contact my wife, at home, and talk to her about it, but unfortunately she was unable to answer at that time, (you know phone tag) I know everyone's busy, despite being retired, I am too. I would be happy to discuss my issues with a member of upper management should they be inclined to get more details on my customer feedback. We love the car. The combination of my own neglect in studying the contracts, and relying on the short non-detailed explanation of the benefits from the parties involved in the sale, resulted in this review. I hope these issues can be resolved quickly and thoroughly. That would likely change my mind on the review and indicate that Oakes does have my complete satisfaction in mind. If we need to come in and completely redo the loan paperwork, we're okay with that. We have yet to even make our first payment, or get our title. (BTW, I know the windshield warranty can not be cancelled, I'm willing to accept that as my own price to pay for not being willing to take the extra time to ask more questions and read the details imbedded in the contracts, (and helping to create this debacle) More

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The team was knowledgable, proficient and anticipated out needs. We had been to two other dealerships in the days leading up to our visit to Oakes, so our our perspective was fresh and tuned in. We appreciat needs. We had been to two other dealerships in the days leading up to our visit to Oakes, so our our perspective was fresh and tuned in. We appreciated the fact that our needs and preferences were listened to and noted- ultimately saving us time, which is what we were hoping to accomplish in the process. More

by jromeronm Verified Customer Verified Customer

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We would recommend Oakes Kia to anyone interested in purchasing a new or used vehicle. Ask for Bailey Boggs. She took great care of us. purchasing a new or used vehicle. Ask for Bailey Boggs. She took great care of us. More

by MIKE.DUSTMAN Verified Customer Verified Customer

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Thanks to Blake for going above and beyond with his service and getting me the ride that I wanted. 100% great service. service and getting me the ride that I wanted. 100% great service. More

by mason.daryl Verified Customer Verified Customer

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Jonah was amiable and easy to work with. The pitch for the extended warranty was wearisome. The pitch for the extended warranty was wearisome. More

by larry.blowers Verified Customer Verified Customer

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Friendly, clean, and the transaction was relatively easy. I only whish it was closer to my home. I only whish it was closer to my home. More

by tcfrisina Verified Customer Verified Customer

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I had such a wonderful experience with Oakes Kia and especially with Jonah!!! Everyone was so helpful I would recommend you all to anyone!! especially with Jonah!!! Everyone was so helpful I would recommend you all to anyone!! More

by katheljovabeta7 Verified Customer Verified Customer

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