Lori Gong
Lori Gong at Heiser Toyota
Refer Me

Lori Gong

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.7
102 Reviews
4.7

102 Reviews

Write a Review

102 Reviews of Lori Gong

March 03, 2025

Dealership Rating
Employee Rating

It is a friendly place compared to where I bought the truck i just dont get a good deal when I buy a truck at heifer overall a nicer, place where I actually talk to the manager about his Mexico vacati More

by richardzahorik08
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Heiser Toyota responded

Thank you for the kind words for our service department, Richard! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 03, 2025

Dealership Rating
Employee Rating

I am happy with this dealership and the servicing department. They always take good care of me. More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Lowther

February 25, 2025

Dealership Rating
Employee Rating

I have been going there for ever. I went in and got my oil changed and left having leased my 10th vehicle from them! More

by lheid1
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

Feb 25, 2025

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 14, 2025

Dealership Rating
Employee Rating

Great customer service! Will definitely recommend to anyone, courteous and customer oriented. Attention to detail More

by apeterson.lex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2025

Heiser Toyota responded

Thank you for the kind words for our team! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 13, 2025

Dealership Rating
Employee Rating

Quick, polite and comfortable. Everyone is very nice and the waiting area is very clean. No complaints. More

by AHMCDONALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2025

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 05, 2025

Dealership Rating
Employee Rating

Alax Hall was my seller and I had really nice experience. He took care of any of my questions or concerns I had pre and post purchase. I would highly recommend this place. More

by kani13r
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 05, 2025

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Alex and our team, and we look forward to working with you again. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 05, 2025

Dealership Rating
Employee Rating

Great service . Friendly and helpful employees. Did not find anything to complain. Will highly recommend this place. More

by Dipa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jakub Kania

Feb 06, 2025

Heiser Toyota responded

Thank you so much, Dipa, for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 04, 2025

Dealership Rating
Employee Rating

Lori was great, she had great customer service, my service didn’t take long, overall a great experience. More

by BRITTNEY7296
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 04, 2025

Heiser Toyota responded

Dear Brittney, We are so pleased to hear that you had a great experience at Heiser Toyota! We look forward to your next visit. Thank you for your business!

February 03, 2025

Dealership Rating
Employee Rating

I entered the customer service sales area, and waited, and waited and waited. I saw 3-5 customer service reps, 2 dealing with customers one on the phone and two working on the computer. Anyone one of them More

by josephyang514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 03, 2025

Heiser Toyota responded

Thank you for providing this feedback, Joseph, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 01, 2025

Dealership Rating
Employee Rating

Service advisor Lori and the tech (didn't catch his name) took the time to listen to the random symptoms my car was exhibiting... instead of relying only on the "diagnostics" whose results changed from day t More

by maryskow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Heiser Toyota responded

Mary, Thank you so much for your excellent review! We are so glad that Lori had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

1
...

Dealership Inventory (105 Vehicles)

used 2024 Chevrolet Trax car, priced at $22,857
2024 Chevrolet Trax
used
Mosaic Black Metallic exterior
Automatic
Front-wheel Drive
used 2021 Toyota RAV4 Hybrid car, priced at $27,281
2021 Toyota RAV4 Hybrid
used
Aspen White exterior
Automatic
All-wheel Drive
used 2017 Hyundai Tucson car, priced at $13,500
2017 Hyundai Tucson
used
Coliseum Gray exterior
Automatic
All-wheel Drive
used 2015 Toyota Tundra car, priced at $24,324
2015 Toyota Tundra
used
Magnetic Gray Metallic exterior
Automatic
Four-wheel Drive
used 2018 Toyota Highlander car, priced at $20,265
2018 Toyota Highlander
used
Celestial Silver Metallic exterior
Automatic
All-wheel Drive
used 2017 Toyota Sienna car, priced at $21,143
2017 Toyota Sienna
used
Silver Sky Metallic exterior
Automatic
Front-wheel Drive