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Lori Gong
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114 Reviews
114 Reviews
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114 Reviews of Lori Gong
March 27, 2025
They did not do a good job so I had to go back to fix it AGAIN. The fix was an alignment and when I got my car back the wheel was not centered!!!!!! Xavier never ordered my parts I had to call and do it all AGAIN. The fix was an alignment and when I got my car back the wheel was not centered!!!!!! Xavier never ordered my parts I had to call and do it all myself. Then they tried to scam me and charge me more than they said it would be. I showed them the paperwork and they fixed my pricing. HORRIBLE! The worst Toyota I have ever been at. Everything had issues. From my car work to ordering parts and pricing. Also, Xavier is rude terrible costumer service. Some lady that was taking keys and getting the cars in is horrible too. How come all employees are bad in every single department of this location. I would understand one bad employee but all of them? Wow More
by maldonadokehily
Verified CustomerOther Employees Tagged: Xavier Lee, Nathaniel Jenkins
March 26, 2025
As I was in for a recall for the replacement of air bag sensors. On the first visit I inquired about the check engine light being on and asked what it would cost for an estimate. As I have a reader at home sensors. On the first visit I inquired about the check engine light being on and asked what it would cost for an estimate. As I have a reader at home I was able to see the code and clear it, but it came right back. I was just wondering how today when I picked up my car that the check engine light was off. I drove at least 50 miles today and it never came back. No mention of this was conveyed to me that it was cleared or why. More
by pgruenwald1
March 25, 2025
Lori is top notch when it comes to customer service at Hieser. She went above and beyond for this customers service. Thank you Lori. Hieser. She went above and beyond for this customers service. Thank you Lori. More
by lucasdarlene31
Other Employees Tagged: Quincy Lucas for recommending Lori.
March 24, 2025
The technician was very professional and was able yo diagnose and repair my car expeditiously. diagnose and repair my car expeditiously. More
by JEWELRYBYDANIELLE
Other Employees Tagged: Vincent Lor, Peter Miszewski, Tom Lowther, Joshua Porter, Nathaniel Jenkins, Michael Wemmer, Kevin Cameron
March 22, 2025
Easy to make appointment staff are professional and respectful they are also timely. They do good and lovely. respectful they are also timely. They do good and lovely. More
by OGAKANDE
Other Employees Tagged: Jorgo Ndina, Shahat Mohamed, Joe Kuckuk
March 21, 2025
They do a great job keeping my cars running properly and smoothly. I Highly recommend them. smoothly. I Highly recommend them. More
by lauramgerum
Other Employees Tagged: Jorgo Ndina, Vincent Lor, Chad Covert, Jakub Kania, Peter Miszewski, Tom Lowther, Joshua Porter, Nathaniel Jenkins, Kevin Cameron
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