Lori Devega | Page 7

Recommendations of service neede were clear and estimates for price and timing were reasonable. Car was ready when promised for price and timing were reasonable. Car was ready when promised More

by NOHOME Verified Customer Verified Customer

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Service took from 2:30 pm till 4pm. Too long. Customer service by Lori was great! Too long. Customer service by Lori was great! More

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I’m satisfied with the service advisor Lori Devega guickly and effective also liked the coffee guickly and effective also liked the coffee More

by akleytR Verified Customer Verified Customer

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With no advance warning, surcharge for using a credit card. Cheap auto group. Should be ford's not lexus dealership card. Cheap auto group. Should be ford's not lexus dealership More

by forjoevee Verified Customer Verified Customer

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Haresh my service coordinator is the best. He’s well educated and able to explain the needs of service and why. Makes you feel he genuinely cares and makes you feel that you can trust all hi He’s well educated and able to explain the needs of service and why. Makes you feel he genuinely cares and makes you feel that you can trust all his recommendations. I feel that is something lacking in all areas if the automotive industry. Trust is what I need as a single woman. He is priceless to your dealership! More

by DAWNQUIN Verified Customer Verified Customer

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Customer service is great. Using this dealership for 12 years. Quick service, professional, friendly. Excellent! Using this dealership for 12 years. Quick service, professional, friendly. Excellent! More

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They kept me up to date each day with the status and a some details on what they were doing which was excellent. some details on what they were doing which was excellent. More

by mikefiore23 Verified Customer Verified Customer

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Lori provided excellent service. Every time I come in she helps get my car serviced. She does everything she can to get my car serviced as fast as possible. She always has a positi Every time I come in she helps get my car serviced. She does everything she can to get my car serviced as fast as possible. She always has a positive attitude and is a pleasure to talk to. More

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Lori was very helpful. She explained everything that was going to be completed on my car. She kept in contact throughout the day! She explained everything that was going to be completed on my car. She kept in contact throughout the day! More

by Chris Verified Customer Verified Customer

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Overall experience was poor. My car buying experience was the absolute worst with this purchase! This is the first time I've purchased a used vehicle in a long time but this expe My car buying experience was the absolute worst with this purchase! This is the first time I've purchased a used vehicle in a long time but this experience has lessened my desire to ever do so again! While the bad experience originated with the used car sales dept., their lack of integrity and transparency, my encounter with the service dept. just made my experience worse! Literally every step of the process was painfully frustrating and much LESS than what I would expect from what I viewed as a reputable luxury car dealership! What I experienced is something I would expect from a "Joe's Used Auto" type shop. The dealership lacked integrity from the start and this resulted in me purchasing a vehicle with known substantial issues. I only learned of power train related codes that were retrieved after I brought the vehicle back after having it for a few days! I don't blame the Service Department for the initial issue but I do believe they could have handled the challenging situation much differently with professionalism and empathy and thereby improve my overall experience and regain my confidence in the dealership. It was clear from day one that "it was not their problem! In fact, I was repeatedly told "you bought this car as is" from the Service Director, Anthony Landi, when he clearly understood that the repairs were nearly $8000! His lack of poise and professionalism, coupled with Lori's lack of consistent follow-up, made this the worst car buying experience ever! Thankfully I purchased the extended warranty! I will say that after the dealership agreed to pay the deductible, I did have a better experience with Mr. Landi and he is probably a nice guy but I feel that he missed an opportunity to display, again, patience and empathy, for a very unfortunate situation but he was clearly tired of dealing with the issue so he converses with me poorly! I was highly disappointed and am very hopeful that he learns from this situation! More

by jhmamcclinton0805 Verified Customer Verified Customer

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