Lonnie Hager
Lonnie Hager at Luther Family Ford

Lonnie Hager | Page 6

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Luther Family Ford

3302 36th St S
Fargo, ND 58104

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159 Reviews
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159 Reviews

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159 Reviews of Lonnie Hager

January 18, 2023

Dealership Rating
Employee Rating

Oil. Change lane. 2 hrs. Wait Wow. Unbelievable can't believe. It took this long More

by Tucker1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 18, 2023

Luther Family Ford responded

Effective December 1st we elected to moved to appointment recommended for our oil change services. We have found that is the most effective way to keep time commitments to our loyal guests. It is impossible to staff properly when we can not possibly anticipate who may be stopping by day to day. My hope is that the Quick Lane greeter sets proper time expectations with our guests on drop off so those guests can plan accordingly.

January 15, 2023

Dealership Rating
Employee Rating

Wonderful and very fast. Couldn't ask for better service.very courteous and very helpful and competent More

by JBRIEN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 15, 2023

Dealership Rating
Employee Rating

They were efficient in checking me in. Also, I was kept informed about what was needed for repairs on my vehicle. More

by mkmaassel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 13, 2023

Dealership Rating
Employee Rating

They screwed me on an air cleaner filter. charged me 10 dollars to install. Never told me about that charge never receive coupons anymore. Why waste time filling out questionaires. More

by garyohnstad5375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2023

Luther Family Ford responded

Good Afternoon, I have attempted reaching out to you directly but have been unable to get through. My Quick Lane staff is instructed to quote all costs up front prior to replacement. The price is generally quoted as installed. If my staff did not quote the total pricing I apologize as that is not our process. I had already issued you a refund of $9.80 in FordPass rewards, you can verify that in your FordPass account. I am very easy to be reached and always try to be fair with my guests. FordPass Rewards allows our guests to be rewarded for every visit and has taken the place of coupons.

January 07, 2023

Dealership Rating
Employee Rating

The dealership has always been great with their service and prices. They got the car in and out promptly and got me on my way More

by LKD49US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 06, 2023

Dealership Rating
Employee Rating

The repair of the rattle was fixed with epoxy instead of replacing what was broken. Also now I get an oil drip on my garage floor from a poor oil change. More

by joseph.haj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 06, 2023

Luther Family Ford responded

Repairs are performed at the direction of the manufacturer, headliner bracket is attached with epoxy from the factory so that is the proper way to reattach the bracket. I would like to revisit the oil change, and I hope you have reached out to speak with your advisor about your concerns.

December 22, 2022

Dealership Rating
Employee Rating

Very nice people to work with. Always having chocolate chip cookies available with hot chocolate. More

by RJOHNSON44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 21, 2022

Dealership Rating
Employee Rating

Amazing dealership, extremely pleasant customer service oriented staff. I will definitely return for additional service work!! Thanks to all the staff in the Quicklane and service drive for making my day!! More

by OSHEKA_MCFARLANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 21, 2022

Dealership Rating
Employee Rating

I went to Luther Ford for oil change. Very good service and very friendly people. Had good experience here. More

by DHAGER3763
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Bendickson, Steve Fisher

December 16, 2022

Dealership Rating
Employee Rating

Friendly prompt service was well done for me. Brought vehicle in for repair and it was done right right away. Nice to get a ride to work so I didn’t lose any time. More

by SCHROEDER51
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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