Logan Demel
Logan Demel at Biggers Mazda

Logan Demel

Service Advisor

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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5.0
50 Reviews
5.0

50 Reviews

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50 Reviews of Logan Demel

February 27, 2026

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Employee Rating

Good customer service and was able to get a loaner vehicle while waiting for a 2nd hybrid battery to be delivered. The quality of the Mazda brand name however has not made a good impression on me. As More

by ski6994
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

February 26, 2026

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Very helpful. Quick and thorough service. Very Kind. I would definitely recommended to a friend or family member. More

by bnjohansen94
Service Price Transparency
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Recommend Dealer
Yes

February 25, 2026

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Staff is always very friendly and helpful. Answer all my questions and happy to assist More

by jess.reed89
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Recommend Dealer
Yes

February 24, 2026

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Logan did an excellent job keeping me informed about the progress of my service. This is the first Mazda I have owned and so far I have had a very good experience with everyone I have worked with. The las More

by LoriB
Service Price Transparency
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Recommend Dealer
Yes
Feb 24, 2026

Biggers Mazda responded

Thank you so much for the wonderful 5-star review! We’re thrilled to hear that Logan did an excellent job keeping you informed and that your experience with Sebastian and our entire team has been so positive. It means a great deal to us that your first Mazda ownership experience has been a good one. Providing clear communication, great service, and a welcoming atmosphere is always our goal. We truly appreciate your recommendation and kind words. We look forward to continuing to take great care of you and your Mazda — thank you for being part of the Biggers Mazda family! — The Biggers Mazda Team

February 23, 2026

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It was clean and things seem to run smoothly. People were courteous and attentive to your needs. More

by rmjocson
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Feb 23, 2026

Biggers Mazda responded

Thank you for taking the time to share your experience with Biggers Mazda! We’re so glad to hear that you found our dealership clean and that everything ran smoothly during your visit. Creating an organized, efficient environment where our guests feel comfortable is very important to us. It’s also wonderful to know that our team — especially Logan — was courteous and attentive to your needs. We truly believe great service starts with listening and making sure every guest feels valued. We appreciate your recommendation and your trust in us to service your Mazda. We look forward to welcoming you back again soon! 🚗

February 22, 2026

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As always this group is amazing to deal with. Raul and Peter in sales and Tina and her Service team make this dealership the best! More

by chuckmeneses
Service Price Transparency
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Recommend Dealer
Yes
Feb 23, 2026

Biggers Mazda responded

Thank you so much for your continued support and for sharing such an incredible review of Biggers Mazda! It truly means a lot to hear that you consistently have amazing experiences with our team. Raul and Peter in Sales, along with Tina and our Service team, work hard to create a seamless experience from start to finish, and your recognition speaks volumes. We’ll be sure to share your kind words with them — they’ll be thrilled to hear it! Building lasting relationships with customers like you is what makes our work so rewarding. Thank you for your trust, your loyalty, and for recommending us. We look forward to taking care of you and your Mazda for many more visits to come!

February 22, 2026

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Greeting was fast and efficient my car was taken in quickly and serviced in under an hour. Work was vehicle inspection, oil change and tire rotation. More

by Lawrence V Barbera
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Feb 24, 2026

Biggers Mazda responded

Thank you for the 5-star review! We’re so glad to hear that your visit was fast and efficient and that your vehicle was taken in quickly. Completing your inspection, oil change, and tire rotation in under an hour is exactly the level of convenience we aim to provide. We truly appreciate your business and look forward to serving you again! — The Biggers Mazda Team

February 22, 2026

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Employee Rating

Greeting was fast and efficient my car was taken in quickly and serviced in under an hour. Work was vehicle inspection, oil change and tire rotation. More

by Lawrence V Barbera
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Feb 23, 2026

Biggers Mazda responded

Thank you, Lawrence, for taking the time to share your experience with Biggers Mazda! We’re thrilled to hear that you were greeted promptly and that your vehicle was taken in and serviced quickly. Completing your inspection, oil change, and tire rotation in under an hour while maintaining quality and care is exactly the experience we strive to provide. We also appreciate you recognizing Logan for his service. He works hard to ensure every visit is smooth, efficient, and professional, and your feedback means a lot to him and our team. Thank you for trusting us with your Mazda and for your recommendation. We look forward to seeing you again at your next service visit! 🚗

February 20, 2026

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Always courteous and fair with pricing. They have loaner cars if one is needed at no charge! More

by BRIZZO1955
Service Price Transparency
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Recommend Dealer
Yes
Feb 23, 2026

Biggers Mazda responded

Thank you so much for your continued support of Biggers Mazda! We truly appreciate your kind words about our team being courteous and fair with pricing. Providing transparent service and treating our guests with respect are priorities for us every single day. We’re also glad the availability of complimentary loaner vehicles has been helpful. We know how important it is to keep your day moving while your Mazda is in for service, and we’re happy to offer that added convenience whenever possible. Logan and the entire service team will appreciate your recognition. Thank you again for your trust and recommendation — we look forward to seeing you at your next visit! 🚗

February 20, 2026

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Biggers Mazda is always a pleasant dealer experience! I also own a Chevy Truck that I have serviced at Biggers Chevrolet and the quality and consistency of the service department at both dealerships is u More

by JAFSchaumburg
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Nikolov

Feb 23, 2026

Biggers Mazda responded

Thank you so much for your incredible feedback and for trusting both Biggers Mazda and Biggers Chevrolet with your vehicles! We’re truly honored by your kind words about the quality and consistency of our service departments. Delivering a dependable, transparent, and professional experience every time is exactly what we strive for, and it means a great deal to know that you feel confident in our team’s advice and care. We’re especially glad you value the technician video service review. That added layer of transparency is designed to keep you informed and comfortable with the work being performed, and we’re happy it’s made a positive impact on your experience. Logan, Tina, and the entire team will truly appreciate your recognition. Thank you again for your loyalty and for calling us the best — we don’t take that lightly! We look forward to continuing to provide you with the same exceptional service for years to come. 🚗

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