Logan Demel
Logan Demel at Biggers Mazda

Logan Demel

Service Advisor

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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5.0
35 Reviews
5.0

35 Reviews

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35 Reviews of Logan Demel

January 22, 2026

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Very friendly service, helpful, and knowledgeable. The dealership is so welcoming and try to make it a pleasant experience More

by barbara_figueroa
Service Price Transparency
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Recommend Dealer
Yes

January 22, 2026

Dealership Rating
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Through, communication is good. Logan and Clemente both efficiently handled my issue. Very accommodating. Dealership is clean and inviting. More

by nancijomcgarvie
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Clemente Sanchez

January 21, 2026

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Courteous,professional. He kept me updated,service was completed on tome just a he promised More

by auntyjean7
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Recommend Dealer
Yes

January 18, 2026

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Quick, thorough, accommodating Honest service with good wait times and prompt service Very well done More

by HORNBERG7273
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

January 16, 2026

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The service department team ALWAYS takes GREAT care of our cars and makes us feel valued !!! More

by sergio6PINEDA6
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Jan 17, 2026

Biggers Mazda responded

Thank you so much for the fantastic 5-star review! We’re thrilled to hear our service team consistently takes great care of your vehicles and makes you feel valued. That’s exactly the experience we strive to provide every time. We truly appreciate your trust and loyalty to Biggers Mazda and look forward to seeing you again!

January 14, 2026

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Logan is always great to work with. He greets me, let's me know what's going on with my car, and answers any questions after work performed. Dealership is on time, and work performed in More

by kelryer
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Clemente Sanchez

Jan 17, 2026

Biggers Mazda responded

Thank you so much for the 5-star review! We’re thrilled to hear that Logan consistently provides great service and keeps you informed every step of the way. We also appreciate your kind words about our team’s timeliness — providing efficient, high-quality service is always our goal. Thank you for choosing Biggers Mazda, and we look forward to seeing you again!

January 05, 2026

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dealership is clean, workers are friendly, nice waiting area. service in the early AM is on time and customer service is very friendly as well. so far they have seemed honest on work needed and not to bad More

by bmazzuca
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jan 05, 2026

Biggers Mazda responded

Thank you so much for the great feedback! We're glad to hear you had a positive experience with our early morning service and that our team made you feel welcome in our clean facility and comfortable waiting area. It's especially rewarding to know you found our communication honest and our recommendations fair — we always aim to be transparent and respectful of our customers' needs. We truly appreciate your trust and your recommendation, and we look forward to seeing you again at Biggers Mazda! — The Biggers Mazda Team

December 31, 2025

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Biggers Mazda is fantastic in every way. I've tried other Mazda dealerships because they were close to where I work but they just don't compare. The level of service Biggers Mazda delivers i More

by JAFSchaumburg
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Jan 04, 2026

Biggers Mazda responded

Thank you so much for this outstanding review! We’re truly honored by your kind words and thrilled to hear that Biggers Mazda stands out as your go-to dealership, even with others closer to your work. Delivering exceptional service in a clean, professional, and efficient environment is exactly what we strive for, and we're so glad that came through in your experience. We’re especially happy to hear you appreciated the personalized video inspection report—transparency and clear communication are key to the trust we aim to build with every guest. Thank you again for your loyalty and support. We look forward to continuing to exceed your expectations at every visit!

December 30, 2025

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Logan was great. He took our car in to order a part for us then ended up fitting us in for a recall. They did it within a half hour and we were on our way. Logan was More

by karifoehner
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Liszka, Franco Ruffolo

Dec 30, 2025

Biggers Mazda responded

Thank you so much for the wonderful 5-star review! We’re glad to hear Logan and our service team were able to take care of the recall so quickly and keep you informed throughout the visit. We truly appreciate your loyalty and kind words about your experiences with Biggers Mazda. We look forward to continuing to serve you!

December 28, 2025

Dealership Rating
Employee Rating

Logan was kind and informative. The mechanics overview was clear and concise. Adding recommended services was easy to do. More

by SANDY_BABUSCI
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Dec 30, 2025

Biggers Mazda responded

Thank you so much for the kind words, Sandy! We're glad to hear that Logan provided clear, informative service and made the process smooth from start to finish. It's great to know the mechanics' overview was easy to understand and that adding recommended services was a breeze. We appreciate you choosing Biggers Mazda and look forward to seeing you again! #BiggersMazda #ExceptionalService #TeamLogan #CustomerCare

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