Lisa O'Neal | Page 6

All issues were resolved in a timely manner and very pleased with all involved.special thanks to Bill and luke for all they did pleased with all involved.special thanks to Bill and luke for all they did More

by Rvtillow Verified Customer Verified Customer

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Service was great, as always. Lisa does a fantastic job of communicating each step of the process! Lisa does a fantastic job of communicating each step of the process! More

by wayneahoover Verified Customer Verified Customer

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They get you in fairly quickly, so there's not a long. Wait, they do a good job and let you know what you may need in the future Wait, they do a good job and let you know what you may need in the future More

by maybrierr Verified Customer Verified Customer

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Best automobile dealership in the state without question. Honest and trustworthy for every customer. .Proud to do business with Jack Kain Ford!! Honest and trustworthy for every customer. .Proud to do business with Jack Kain Ford!! More

by jimmaddox685 Verified Customer Verified Customer

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Great dealer to shop for a new vehicle. . Always friendly and courteous. The best around. . Always friendly and courteous. The best around. More

by tinapier Verified Customer Verified Customer

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Very pleasant to work with. Employees passing by all wished me a good morning and have a good day. Got parts and work done before promised day and time. Loaner car was nice and Employees passing by all wished me a good morning and have a good day. Got parts and work done before promised day and time. Loaner car was nice and I enjoyed driving it. Over all very pleasant experience. More

by weforbes Verified Customer Verified Customer

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Very courteous service department, even though they could not figure out what was wrong with my car, and did not call back afterward as promised. not figure out what was wrong with my car, and did not call back afterward as promised. More

by fugitivevision Verified Customer Verified Customer

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Top Notch repair on my vehical. Better now than when I bought it. I will continue to do my vehical business at Jack Kain Ford. Better now than when I bought it. I will continue to do my vehical business at Jack Kain Ford. More

by Jsummitt0530 Verified Customer Verified Customer

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I wish there was a way to rate the sales department separate from the service department. My experience with sales was wonderful service however, was not so great. I dropped my vehicle off on a Wednesd separate from the service department. My experience with sales was wonderful service however, was not so great. I dropped my vehicle off on a Wednesday because the window wasn’t working and there was a strange sound from the front end The next morning Lisa called and said they’d have to order the window module and they couldn’t hear the sound from the front end. By Friday it was fixed when they were backing it out. They heard the sound and I chose to leave it there over the weekend so they could look into it further on Monday. Monday afternoon I got called and they felt that the front end had been worked on before which was unknown to me so it was void of warranty. I called Matt the next day and explained the situation and he said they Will take care of it. Thank you, Matt. They had to order parts so another week went by. The parts finally came in and when they went to put them in, they wouldn’t fit because the truck has a lift. Sadly I put a lot of faith in Jack Kane Ford‘s multi point service inspection when I purchased the vehicle I feel That this should’ve been noticed or at least presented at the time of sale. Secondly, I’m not sure how the service tech didn’t notice that it had a lift on it the second he looked at it. Anyway, I said just put it back together and I’ll pick it up. When I picked it up the alignment was off terribly and about a mile away. I realized that since they fixed the window switch now the door lock switch doesn’t work. This vehicle has 8800 miles on it. I need it right but don’t have the faith in their service department, but don’t know where else to go. More

by Jason Verified Customer Verified Customer

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Always has good service and service advisors are always great. Have used them for several repairs to my 2014 Ford and wouldn't go anywhere else. great. Have used them for several repairs to my 2014 Ford and wouldn't go anywhere else. More

by Hannah Verified Customer Verified Customer

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