Lilo Aho
Lilo Aho at Mercedes-Benz of Sudbury

Lilo Aho

Service Consultant

Mercedes-Benz of Sudbury

253 North Main St
Natick, MA 01760

5.0
13 Reviews
5.0

13 Reviews

Write a Review

13 Reviews of Lilo Aho

August 08, 2025

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Employee Rating

I only have excellent things to say about Jonny Plam and the Mercedes dealership in Sudbury. It was a pleasure to work with Howard Rosenberg to buy both my car and my hudbsnd’d car. Johnny is a wonderful te More

by sfkobrick
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Aug 11, 2025

Mercedes-Benz of Sudbury responded

We're thrilled to hear about your positive experiences with Jonny Plam and Howard Rosenberg at Mercedes-Benz of Sudbury. Thank you for your business and for taking the time to share your feedback! Safe travels!

August 04, 2025

Dealership Rating
Employee Rating

The service department offers clear feedback and any work that needs to be done and acts in a pleasant professional way. More

by jim
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Geoff Bosse

Aug 05, 2025

Mercedes-Benz of Sudbury responded

Jim, we are so grateful for your 5-star review! Thank you for choosing Mercedes-Benz of Sudbury and for sharing your experience with our Service Department. See you next time!

August 02, 2025

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Easy to deal with. Seamless experience. They were extremely thorough This site is miscounting words. More

by doughodes
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 04, 2025

Mercedes-Benz of Sudbury responded

We strive for an easy and seamless experience for our customers, and it makes our day to hear we delivered just that. From all of us at Mercedes-Benz of Sudbury, thank you for choosing us! See you next time.

July 29, 2025

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Customer service always excellent, they’re very helpful and supportive to finding the solution for your car service. More

by Wilfrid Joseph
Service Price Transparency
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Recommend Dealer
Yes
Jul 30, 2025

Mercedes-Benz of Sudbury responded

Hi Wilfrid, thank you for your feedback! We're glad to hear our team was helpful and supportive in solving your car service needs. We appreciate your business at Mercedes-Benz of Sudbury!

Jul 30, 2025

Wilfrid Joseph responded

Well deserved.

July 25, 2025

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Everyone was friendly, professional and helpful in assisting us with our new lease. We appreciate the timely way in which the trade was handled. More

by korellan
Sales Price Transparency
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Recommend Dealer
Yes
Jul 25, 2025

Mercedes-Benz of Sudbury responded

Thank you for sharing your positive review! Our dealership wouldn't be the same without customers like you! See you next time at Mercedes-Benz of Sudbury!

July 20, 2025

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I was very pleased with the service that I received . My car had a tire issue and it was taken care of in a timely fashion More

by Linda3535
Service Price Transparency
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Recommend Dealer
Yes
Jul 22, 2025

Mercedes-Benz of Sudbury responded

Thank you for trusting us with your vehicle, Linda! We are happy to hear that we delivered efficient service and got you back on the road safely. We appreciate your business and hope to see you again at Mercedes-Benz of Sudbury!

October 23, 2024

Dealership Rating
Employee Rating

Lilo was very helpful and made the whole experience easy in servicing my car. I would take my car anywhere else and want to deal with anyone else. The technician did a fantastic job and you can see that the More

by Prisciladias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2024

Mercedes-Benz of Sudbury responded

We're delighted to hear that Lilo and our team at Mercedes-Benz of Sudbury made your service experience seamless. It's wonderful knowing the technician provided top-notch care for your vehicle. Thank you for choosing us!

October 13, 2024

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I received the most comprehensive and relatable review of my Mercedes EQS, Jonny Pham takes his time, has unbelievable patience (needed it for me because this was all new!) and took extra time to take care o More

by Diane G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 15, 2024

Mercedes-Benz of Sudbury responded

Diane, we're delighted to hear that Jonny and Sharon exceeded your expectations at Mercedes-Benz of Sudbury! It's wonderful knowing they took such great care in assisting you with your EQS. Thank you for sharing this fantastic feedback and please don't hesitate to reach out if there's anything else we can do for you!

June 22, 2024

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Employee Rating

Buen servicio buen trato hacia las personas son los mejores sin duda exelente personal gracias More

by d.lind787
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Luis Aguasvivas

Jun 24, 2024

Mercedes-Benz of Sudbury responded

¡Gracias por la excelente reseña! ¡Esperamos verte de nuevo la próxima vez! - Mercedes-Benz of Natick

May 11, 2024

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Employee Rating

Frederick Romsey is an excellent service advisor. I am extremely happy with his efforts to emergently have my car fixed. He kept me updated and I was pleasantly surprised to have gotten my car back More

by Ndegwamd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Romsey

May 13, 2024

Mercedes-Benz of Sudbury responded

Ndegwamd, it's great to know that Frederick provided you with such excellent service at Mercedes-Benz of Natick. We're glad your car is back on the road and running smoothly!

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