Liam Tuohy
Liam Tuohy at Suburban Ford of Waterford

Liam Tuohy

Used Car Manager

Suburban Ford of Waterford

6975 Highland Rd
Waterford, MI 48327

Contact Me
3.3
21 Reviews

Dealership Experience

2 yrs, 3 mos

Industry Experience

16 yrs, 5 mos

3.3

21 Reviews

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21 Reviews of Liam Tuohy

May 27, 2025

Dealership Rating
Employee Rating

I would give this dealership and Liam ZERO stars if possible. We were sold a vehicle with an oil leak. Service repaired the oil leak and now it is leaking again, but service will not honor or guarantee More

by FC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bill Sommer

Jun 03, 2025

Suburban Ford of Waterford responded

Thank you for your review. It's disappointing to hear about your experience with the vehicle and service department. We strive for transparency and quality in our services, so it's concerning that this was not reflected during your visit. Please reach out directly so we can address these issues further and work towards a resolution. Thank you, Rob Reid - Service Manager - rreid@suburbancollection.com

May 27, 2025

Dealership Rating
Employee Rating

I would give this dealership and Mr. Huvaere zero stars if I could. We purchased a vehicle with damage to the oil pan and underneath cover. They eventually attempted to repair the oil le More

by FC
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Bill Sommer, Jeff Huvaere

Jun 03, 2025

Suburban Ford of Waterford responded

It's disheartening to hear about your experience with the vehicle and subsequent interactions. We strive for transparency and quality service, so it's concerning that this wasn't reflected during your visit. Your feedback is important, and we would like to address these issues directly with you. Please reach out at your convenience so we can work towards a resolution. Thank you, Nicholas Rose - Used Vehicle Manager - nicholasrose@suburbancollection.com

February 11, 2025

Dealership Rating
Employee Rating

I've used this dealer in the past for company/personal auto service and when looking for cars in the past and has always been great. Al and Nick were absolutely great right off the rip. My son and I came More

by jon.g13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 13, 2025

Suburban Ford of Waterford responded

Thank you for sharing your detailed experience with us. We're glad to hear that Al and Nick provided excellent service, but we apologize for the inconvenience regarding the vehicle's maintenance issue. We understand how frustrating it can be to deal with unexpected problems after a purchase, especially when it comes to high-mileage vehicles. Your feedback about our inspection process is valuable, and we'll certainly take this into consideration moving forward. If there's anything further you'd like to discuss or if we can assist in any way, please feel free to reach out. Thank you, Mike Goltz - New Car Manager - mgoltz@suburbancollection.com

January 21, 2025

Dealership Rating
Employee Rating

Not willing to help with a simple issue that was found with the vehicle just days after purchased. Then proceeded to stop responding to emails and messages. More

by Tom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jan 23, 2025

Suburban Ford of Waterford responded

Hi Tom, thank you for your review. I'm sorry to hear about your experience and the level of communication you've encountered. We strive for better service and would like to address this issue promptly. Please reach out at your convenience so we can assist you further. Thank you, Liam Tuohy - Used Vehicle Manager - liamtuohy@suburbancollection.com

January 09, 2025

Dealership Rating
Employee Rating

Was able to get my issue solved with help from Waiel and Liam. They were very helpful during the whole situation and made me very happy with my purchase More

by Sirhustlealot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wally Jijika

Feb 04, 2025

Suburban Ford of Waterford responded

We're glad Liam and Waiel were so helpful during your time at Suburban Ford of Waterford. Please reach out if there's anything we can do for you down the road. Safe travels!

January 03, 2025

Dealership Rating
Employee Rating

The used sales associates are dishonest and sold us a used vehicle with mechanical issues, knowing it was for a first time driver!!!!!!! The used car “inspection” report omitted the repairs that needed t More

by Concerned Parent
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

December 09, 2024

Dealership Rating

My daughter purchased a used ford escape two years ago from this dealership. We were told no accidents clean carfax, company owned vehicle. FWD two years, she went to get new insurance and is being told h More

by amber.murphy517
Recommend Dealer
No

Other Employees Tagged: Stan was our original

Dec 16, 2024

Suburban Ford of Waterford responded

Thank you for taking the time to share your experience with us. It's disheartening to learn you still feel this way despite our teams best efforts to assist you. There was no way we would have known anything in regard to the vehicle history other than what was in Carfax and any service history from Ford dealers. If there's anything further you'd like to discuss with our team, please feel free to reach out to our management department. Otherwise, we wish you well on your way.

December 09, 2024

Dealership Rating
Employee Rating

Dishonest, unprofessional, unethical salesman. I would not recommend buying from this dealership. They sell vehicles with issues and do not respond to messages. They have also attached a service c More

by Lincoln MKC
Sales Price Transparency
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jeff Huvaere, Nick Plummer

Dec 11, 2024

Suburban Ford of Waterford responded

Thank you for taking the time to leave us a review. I'm sorry to hear about your experience with our sales team. We strive for transparency and professionalism, so it's concerning to read this feedback. I'd like the opportunity to address these issues directly and ensure a resolution is reached. Please feel free to reach out at your convenience. Thank you, Jeff Huvaere - General Manager - jhuvaere@suburbancollection.com

November 02, 2024

Dealership Rating
Employee Rating

Sold me a car that overheated at some point before I drove. Blew a head gasket less than year having it and let me take it home with a bad wheel barring that was messed up before they sold the car to me More

by Sirhustlealot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 06, 2024

Suburban Ford of Waterford responded

Thank you for taking the time to leave us a review. It's concerning to hear about the issues you've faced with your vehicle. We strive for transparency and quality in our sales, so this feedback is troubling. If you could please reach out to me at the e-mail address below with your name and contact information, I'd like to address these concerns directly and see how we can assist you further. Thank you, Liam Tuohy - Used Vehicle Manager - liamtuohy@suburbancollection.com

November 17, 2023

Dealership Rating
Employee Rating

From start to finish, there is nothing that this dealership did not offer in the way of customer care, assistance, courtesy… I have no words to say how much I enjoyed my experience More

by Grammy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Anast

Nov 19, 2023

Suburban Ford of Waterford responded

Hello, we are happy we could make your experience a positive one! Thank you so much for being one of our valued guests and we look forward to your next visit!

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