Levi Lafferty | Page 5

Top notch customer service This was my third Toyota purchased at this location, but first with Heritage (they we're previously R&H). I had an appointment with Teah, and although This was my third Toyota purchased at this location, but first with Heritage (they we're previously R&H). I had an appointment with Teah, and although I arrived early she was able to accommodate me right away. I also had my 2 year old some with me and she was very patient and understanding when I had to divert my attention to him, even playing Disney shows on her phone while I got in touch with my husband to review everything. She listened to my concerns and desires for my new car and she, along with GM Jim, were able to get me exactly what I wanted! Overall, a great sales and trade in experience! More

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Buying experience of Toyota RAV4 We contacted this dealership to get the quotes for new Toyota RAV4. Sales person Teah Wedlock immediately sent us the best quotes. She helped us in ev We contacted this dealership to get the quotes for new Toyota RAV4. Sales person Teah Wedlock immediately sent us the best quotes. She helped us in everyway. She is the best salesperson we have ever seen. More

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Smooth It was a awesome experience right from tne start. Teah was awesome from the 1st call she made to me and right thru the end of the deal. It was a awesome experience right from tne start. Teah was awesome from the 1st call she made to me and right thru the end of the deal. More

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a no nonsense transaction from a dealer who listens ! Toyota was promoting the 2018 Avalon with a $5,000 rebate, so I researched the local dealers extensively for trim, color, and pricing.... if I was goi Toyota was promoting the 2018 Avalon with a $5,000 rebate, so I researched the local dealers extensively for trim, color, and pricing.... if I was going to buy, it had to be a Touring in black. Heritage had what I was looking for, so I made a appointment and met with Will Brown. We had a very pleasant discussion, I showed him the best price from the other dealers, and, after meeting with his manager, he matched the price... and then we talked about a trade-in for my car, which was worked out to my satisfaction in only a few minutes... I'm type A with borderline ADHD, so I definitely appreciated their no nonsense style and that they listened more than they talked. The next day my wife and I went to pick up the car... I spent a few minutes with Will and his team completing the paperwork and then Will spent the next hour with my wife to familiarize her with all the many features, controls, and amenities of the car. We just moved into the area a month ago but I've been a Toyota customer for many years... and I've never had a better buying experience than at Heritage... a big "thank you" to Will, Jason, and Levi ! More

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4 Runner # 2 Bought a 2017 4 Runner from Heritage Toyota and had a great experience. My salesperson, Ryan, was great. No pressure, knowledgeable about the 4 Runner Bought a 2017 4 Runner from Heritage Toyota and had a great experience. My salesperson, Ryan, was great. No pressure, knowledgeable about the 4 Runner. Adam helped me with financing, answered all my questions. Four months later the 4 Runner was totaled. Went back to Heritage. Ryan sold me a 2018 4 Runner. Levi helped me with the finances . Everyone was kind and I never felt as if they were trying to capitalize on the accident. More

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4Runner way of life I'd always wanted a 4Runner and everyone at Heritage Owings Mills worked to make sure it'd become a reality. Not enough can be said about the profess I'd always wanted a 4Runner and everyone at Heritage Owings Mills worked to make sure it'd become a reality. Not enough can be said about the professionalism of my salesperson, Will. He was knowledgeable, persistent (not pushy), and willing to go the extra mile to make me a 4Runner owner. The rest of the team were just as professional and so easy to get along with, it felt less like a process and more like hanging out and ending up with a truck I'd always wanted--albeit, after signing the contract! I'll definitely recommend Heritage Toyota in Owings Mills to all my friends and family. Well done! More

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Positive experience Mr. McCrey was incredibly helpful, knowledgeable and patient. He simply listened to what I needed and accomplished my purchasing goal. Plus, he's just Mr. McCrey was incredibly helpful, knowledgeable and patient. He simply listened to what I needed and accomplished my purchasing goal. Plus, he's just a really nice guy. - Mike Marshall More

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2018 Tundra Sport 5.7L Easy transaction, with no pressure to buy now tactics, we did not have to wait around for hours - got us in & out fast - truck was perfect & spotless Easy transaction, with no pressure to buy now tactics, we did not have to wait around for hours - got us in & out fast - truck was perfect & spotless More

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Great experience I came in to the dealership to inquire about a new Toyota Rav4. Derek Booth was great, and I felt like is was working with me from beginning to end. I came in to the dealership to inquire about a new Toyota Rav4. Derek Booth was great, and I felt like is was working with me from beginning to end. Derek is a salesman who listens to his customers and goes the extra mile. All around good experience. Thanks again for a great experience. More

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Great experience The entire experience (start to finish) at Heritage Toyota/Owings Mills could not have been better. Friendly atmosphere and our Sales Specialist/Lev The entire experience (start to finish) at Heritage Toyota/Owings Mills could not have been better. Friendly atmosphere and our Sales Specialist/Levi Lafferty could not have been more accommodating. He is very knowledgeable and professional. We have purchased several Toyota's from numerous dealerships in the MD/VA area over the last 10 years and this was the best car buying experience we have ever had. 2nd to none. We will return to Heritage Toyota/Owings Mills on our next purchase. Thanks to Levi and the rest of the staff. More

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