Dealership Experience
4 yrs, 11 mos
Industry Experience
11 yrs, 8 mos
Languages Spoken
English
57 Reviews
Write a Review57 Reviews of Leslie Cotterino-Hale
January 04, 2025
Charged for diagnostic after asking for the brakes to be fixed. The back brakes were fixed but front brakes were ignored. Get the car back the front brakes are making noise and smells. Took the vehicle back fixed. The back brakes were fixed but front brakes were ignored. Get the car back the front brakes are making noise and smells. Took the vehicle back front brakes have to be fixed. Why was this not discovered after we were charged a diagnostic. We were told it wasn't an issue when fixed the vehicle, because of this we will no longer use your services. More
January 03, 2025
Customer care and service was absolutely outstanding. My 2005 2500 durmax finally died after 400,000 miles. They made it extremely easy, so easy I didn’t even take it for a test drive. My 2005 2500 durmax finally died after 400,000 miles. They made it extremely easy, so easy I didn’t even take it for a test drive. More
Other Employees Tagged: Jim Day, Eddie Canton, Riley Rathstone
December 24, 2024
When I arrived for my service, I was told this was my last service that I had paid for. As far as I know, this was not my last service, as I had prepaid for changes of 100,000 miles. I let the person kno last service that I had paid for. As far as I know, this was not my last service, as I had prepaid for changes of 100,000 miles. I let the person know that I thought I had more services. The service felt rushed this service, and no inspection of the vehicle seems to have been performed. I was sent email that, since I was unhappy with the service, to contact one of the managers. I have left multiple messages and have not received a call back yet. When my service was complete, I was called up a different person, the first one would not even acknowledge me. I was asked to sign for the work that was done, handed the paperwork, and was told that was all. When I got home, I noticed the rear windshield wiper was damaged. It was not damaged the day before when I looked at it. As this is either the third or fourth review I’ve done, with no reply from the dealership, this does give a bad experience of the dealership. More
December 07, 2024
They were very accommodating and easy to work with. Very happy with my experience. I will recommend other people go there. Very happy with my experience. I will recommend other people go there. More
Other Employees Tagged: Jim Day, Rocky Aggrey, Eddie Canton, Bill Schuey, Andy Hoskins, John Ristaino, Larry Bert, Riley Rathstone, Jason Schaffer
November 21, 2024
I have no complaints. I like how they work and how professional they are. I have been going there for two years now and every time I go I know that they will always fix th I like how they work and how professional they are. I have been going there for two years now and every time I go I know that they will always fix the problems with my car and what it needs!! More
Other Employees Tagged: Jim Day, Rocky Aggrey, Eddie Canton, Bill Schuey, Andy Hoskins, John Ristaino, Larry Bert, Riley Rathstone, Jason Schaffer