Lenny Lightner

I have a 2014 Chrysler 300. It has less then 50,000 miles on it as of 11/15/2025. When I purchased it, I bought a "life time warranty". Recently when I turned on the defrosters It has less then 50,000 miles on it as of 11/15/2025. When I purchased it, I bought a "life time warranty". Recently when I turned on the defrosters to clear up my windshield, the windshield got so fogged up and the defroster seemed to make the worse so that I couldn't even see out the window. At first, the service department said there wasn't anything wrong. I wrote a strong review about how they kept my car for a while and couldn't fix it. They contacted me and ended up replacing the heater core. Well, that didn't fix the problem. So I was driving down the express way and the windows fogged up again and got worse when I turned on the defrosters. I was right by the dealership and pulled in to show then the problem. They stated to drop off the car and they would see if they could find the problem. When we were talking about how I felt very scared to drive the car in the winter as the windows keep fogging up, I was told "then don't drive your car in the winter, or you can just buy a new vehicle". They took the car in again and came to the conclusion that the door panels were warped. Not covered by the life time warranty. They wanted to charge me $2,700 to replace the door panels to correct the problem. I declined as I can't afford that amount of money and they couldn't guaranty that this would solve the problem. I had made many calls to discuss this problem with 3 different people from the service department and also the general manager of the dealership and no on ever called me back. The operator asked me if I wanted to leave a message and I told her no because no one EVER calls me back. She assured me that she would note on her message that I needed to be called back. I never got a call back - again!!!! The first visit to fix the fogged up windows, I also requested to have the oil changed. Paid for it when I picked up the car. Two weeks later, I was toping off the fluids on the car and just checked the dipstick. The oil was black. Took it back to the service department and they said, "Oh, I guess they forgot to change the oil". Gave me a "free" oil change. I took the car into a different Chrysler dealership for them to look into the fogged up windows and within 2 hours they called me and told one sensor needed to be replaced. I got my car back the next day and it was covered by the life time warranty. I will never go back to Suburban Chrysler of Farmington Hills again. I really think that your service techs need to receive a lot more training to be able to repair a car correctly. More

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The whole service department needs to be investigated. They are liars and cover up the shady work. I would not recommend, ever. They are liars and cover up the shady work. I would not recommend, ever. More

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My vehicle was stolen from their SERVICE BAY a week ago! Messages have been left for GM Rob Love with NO return phone call, no apology, nothing. Total negligence on their part! Everybody here should be fire Messages have been left for GM Rob Love with NO return phone call, no apology, nothing. Total negligence on their part! Everybody here should be fired! Apparently their answer is to ignore you after they wrong you and let your vehicle be stolen. Do not take your vehicles here. These people are crooked liars! More

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I think Cory is a very good salesman, the service provided was great he has the ability to me feel just like family! provided was great he has the ability to me feel just like family! More

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They are great. I had an extended warranty and that is most definitely a life saver. The dealership was able to provide me with transportation while my vechile was b I had an extended warranty and that is most definitely a life saver. The dealership was able to provide me with transportation while my vechile was being repaired. My salesman Cory Morris is also great to work with. Reasonable prices and will work with you based on your credit. Thank you guys!!!! More

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