Leif Johannson

I leased my 2019 Jeep Cherokee in 2019. In 2023 I bought the vehicle through finance. During this new contract, I obtained additional warranty, which would've cover any engine/motor concern In 2023 I bought the vehicle through finance. During this new contract, I obtained additional warranty, which would've cover any engine/motor concerns. All oil changes, tune-ups and miscellaneous repairs have been completed by Central Avenue Chrysler Jeep Only. I will say that the service has been awful, poor professionalism. And Khan, he's the nastiest person I have ever met. I wonder if her's part owner. During my last tune-up, I obtained a new battery. The last repair was two months ago when my starter needed replacing. Khan, assured me that it wasn't covered under my warranty because the warranty only covers internal parts, costing me $1900. Second, I informed him that since my last tune-up, the On-Start light stays on and this feature doesn't work. I also attempted to explain that during my last oil change, Alex walked me over to the mechanic that was completing the oil change who looked me straight in the face and stated that he couldn't find why this light was on . No solution was offered. Two weeks after the starter was replaced, the check engine light came on. Now I'm looking for a new mechanic. If I'm going to get hustled like a small mom and pop shop, only fix what's reported. This is disappointing. This is a big business to have such sloppy staff. The Sales department is exceptional. More

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After the end of my 2021 Jeep Cherokee lease In May 2024 I bought off the vehicle. I financed the buy off, never received appropriated documents, the dealership claimed the title got lost already at the be I bought off the vehicle. I financed the buy off, never received appropriated documents, the dealership claimed the title got lost already at the beginning of the lease, 3 1/2 years ago because it had been send to the wrong bank somewhere in Texas. In July I moved from NY to NJ, therefore had to change my car insurance to my new NJ address and intended to transfer the registration immediately to NJ which I couldn't because the dealership could not provide me with the necessary documents. The NY DMV threatened to suspend my registration and drivers license because I had no valid NY state insurance anymore. After hundreds of attempts to reach a responsible person at the dealership and the financing bank Viviana Trivino (she works in the title department) called me explaining the situation and promising to take care of it to solve the issue. That was in August. Shortly before the deadline of the DMV I drove an hour and a half from NJ to the dealership to turn the car in and cancel the buy off contract, because the dealership failed to fulfill its obligations. On that day I was able to talk to the sales manager Andrew for the first time (I left him multiple voice mails, he never responded), he offered to issue a temporary registration expiring 10/23. Today is 10/22, since 10/15 I reminded Viviana Trivino that an extension of the temporary registration needs to be done if the necessary title documents have not been received by then. She promised on 10/15 that she would FedEx them to me in due time, just today she responded that they would be in transit. She could not provide me with any additional information (tracking number, etc.), I assume that she lied to me and did not take care of the issue at all. Tomorrow I'll drive again to the dealership, this time I'll leave the car, I have prepared a document that needs to be signed by the dealership proving that I turned in the vehicle in and in addition I will call Yonkers police to be present as a witness. I will subsequently cancel future payments with the financing bank and engage a lawyer to get reimbursed for all disadvantages I had during this nightmare. More

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