Leah Ruscitti-Smalley

We have been with BMW of Crystal Lake for over 20 years: leasing, buying, and servicing our many X3s. In all that time James Orton has been our sales rep., service contact, financial advisor, and trusted fr leasing, buying, and servicing our many X3s. In all that time James Orton has been our sales rep., service contact, financial advisor, and trusted friend. Even when he is working hard on sales events, he always takes the time to accommodate our needs and limitations, and he never makes any request seem like a bother. Not only can he tell you anything you want to know about these complex vehicles, you come away feeling you actually learned something! He is the biggest reason we have stayed with BMW of Crystal Lake for over two decades. (The X3s are great, too! ) Ed and Nancy Ponczek More

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Dan has a great staff in place at the Dealership. Michelle and Heather made me feel like a family member, the whole process was completely flawless..will buy my next vehicle from them as well! I can’ Michelle and Heather made me feel like a family member, the whole process was completely flawless..will buy my next vehicle from them as well! I can’t say enough about how everyone that I interacted with was very supportive and professional! Keep up the amazing work! More

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Overall, this dealer was great to work with. They did quality work, and spent a lot of time to make sure that I knew all of the details of the car purchase program. The staff are friendly and to They did quality work, and spent a lot of time to make sure that I knew all of the details of the car purchase program. The staff are friendly and took care of all issues that I might have had with the car I eventually bought, before they were even a problem. Only slight downgrade (wish I could post 4.5 stars!) was that for parts of the process, things took a very long time, with only fair communication. And the fact that their website suggests different prices (mainly, interest rates) than are actually possible. Other than that, I would totally buy a car from them again! More

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Answered all our questions and was willing to work with us initially electronically on pricing, and then finalized the deal over phone and in person. Very easy to work with! us initially electronically on pricing, and then finalized the deal over phone and in person. Very easy to work with! More

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Service was good. Had the car prepped and ready for a drive when I arrived. Only minor complaint was having to wait for for financing since there was only one finance Had the car prepped and ready for a drive when I arrived. Only minor complaint was having to wait for for financing since there was only one finance person and someone got in a couple minutes before me. More

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I had a great buying experience at this dealership. Zack was professional, knowledgeable and patient. He took his time explaining all the features of the vehicle to me and helped me feel comfortable wi Zack was professional, knowledgeable and patient. He took his time explaining all the features of the vehicle to me and helped me feel comfortable with the technology. I am incredibly happy to get the BMW I really wanted at a local dealer. More

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I really love how Passionate, maintained, and organized Daniel Krol is. He is very thorough, informative, and positive while answering all the questions I had. I really love how comforting, and understandi Daniel Krol is. He is very thorough, informative, and positive while answering all the questions I had. I really love how comforting, and understanding he is during the deal. It made the process all the more enjoyable and it was an effortless transition on my end. I feel as though I was heard and understood from Daniel Krol and other staff members. I’m very glad with my purchase and I know if I am ever in the market it will be with Daniel Krol again. Thank you Dan! 5 stars 🤚🏽 More

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Awesome service. Leah and James went over and above I felt. Leah kept me updated of the vehicle delivery schedule and James provided a great buying experience. I will Leah and James went over and above I felt. Leah kept me updated of the vehicle delivery schedule and James provided a great buying experience. I will be back to this dealership for my next purchase More

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Coming from MKE. I had been combing Autotrader, Carmax, FB Marketplace and BMW dealers for 2 months. I was honestly getting more and more neurotic by the day... Waiti I had been combing Autotrader, Carmax, FB Marketplace and BMW dealers for 2 months. I was honestly getting more and more neurotic by the day... Waiting... FINALLY saw their X5 M sport pop up on Autotrader Thur morning. Leah was kind enough to snap pictures while it was still in detail. Zack, what can I say about Zack except he made the deal happen and hung with me for the 5 hours it took to get into the sales guy (that's what you get when you drive down from Milwaukee to buy a car just hours after it goes on sale, NOT blaming them.) Mike was great with the sale and worked with me as I waffled for days about the warranty that I bought, cancelled and then bought again. Absolutely never felt any pressure and these are very easy people to work with. Drove home with my car that night, slept well. Got up Friday, drove it to work. Loved it. Thanks all, you made buying my 1st BMW a breeze! More

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Whole team here from sales to front office to finance and even the GM is a pleasure to work with. Will, Heather, Leah, Dan are the reason I bought my car from BMW. Thanks for the great work and all what and even the GM is a pleasure to work with. Will, Heather, Leah, Dan are the reason I bought my car from BMW. Thanks for the great work and all what you do to grow your customer base. You are the reason why BMW stand tall as a brand. Thank you!! More

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