Lazaro Varas | Page 28

Great service, I was taken care of timely. Didn’t have to wait all too long. Didn’t have to wait all too long. More

by Danielgetz123 Verified Customer Verified Customer

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They have the worst customer service. The service department is a joke. They lie about repairing something they did not even look at and when you have proof they just blame it on the mech The service department is a joke. They lie about repairing something they did not even look at and when you have proof they just blame it on the mechanics or someone else. If you waiting on parts we’ll they take longer then getting them from China. I have to take my car three times for the same problem total waste of time. More

by Amy Verified Customer Verified Customer

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Bought a Jeep Compass 2020 certified pre-owned with 13 miles on July 4th, 2020. Since then there have been 3 changes of the radio, which used to turn off on its own. the auto on/off system stopped working miles on July 4th, 2020. Since then there have been 3 changes of the radio, which used to turn off on its own. the auto on/off system stopped working 2 times and the check engine light came on at the same time. All of these issues were fixed under warranty. It makes no sense as this car its supposed to be almost new and shouldn't be having these issues in less than five years. As per my last visit, the service department was supposed to fix the check engine light, the auto on/off service with stopped working, verify the radio replaced was the correct year for the car as it had been changed at other dealer, and change the oil. from these tasks the day I was called to pick up the car as it was ready only the start/stop service and the check engine were fixed. the radio was never verified. instead they replaced the rear camera, and the oil change was done as I waited because it wasn't done on time. More

by CARLOSMONTILLO Verified Customer Verified Customer

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Pulled up for service and no personnel even acknowledged me. I had to go inside to look for service personnel me. I had to go inside to look for service personnel More

by r0chelle2006 Verified Customer Verified Customer

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Terrible service my car is still faulty with a part they supposedly fixed already. Honestly looking forward to taking my car else wear supposedly fixed already. Honestly looking forward to taking my car else wear More

by lrwcorp Verified Customer Verified Customer

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Great svc advisor Lazaro & mechanic David! Both went far above their svc level/mechanic expectations! Got my 2010 T^C conversion van running like brand new!! And, Paula, my previous advisor, Both went far above their svc level/mechanic expectations! Got my 2010 T^C conversion van running like brand new!! And, Paula, my previous advisor, now maintenance, is the Best of the Best!! 💖 THANK YOU! More

by delila14 Verified Customer Verified Customer

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Great service the host was wonderful they helped me in all my needs and will take my car back all my needs and will take my car back More

by melissa.quiros1 Verified Customer Verified Customer

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Lazaro was excellent with the communication of the issues with my vehicle and completed the job in the time expected with my vehicle and completed the job in the time expected More

by Eddybarturen Verified Customer Verified Customer

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Lazaro handled my tire claim, and kept me up to date throughout the process. His professionalism & informativeness are a rare find these days. Thanks again to Lazaro & Kendall Jeep for making this a smo throughout the process. His professionalism & informativeness are a rare find these days. Thanks again to Lazaro & Kendall Jeep for making this a smooth process. More

by Crys Verified Customer Verified Customer

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Lazaro is one of the best svc advisors I have ever met, if not the best, he's very attentive to a customer's needs and addresses the situation immediately. if not the best, he's very attentive to a customer's needs and addresses the situation immediately. More

by jonele4963 Verified Customer Verified Customer

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